Functional Skills
Business Analysis
Business Operations
Business Development
Customer Experience
Customer Relationship Management
Customer Segmentation
Content Strategy
Content Marketing
Go-to-market Strategy
Market Research
Market Penetration
Product Strategy
Product Development
Product Launch
Project Management
Software Skills
Airtable
Confluence
Dropbox
Certifications
CSPOCertified Scrum Product Owner
Sector Experience
Business Services
Consumer Goods
Media & Entertainment
Real Estate
Technology
Experience
Dropbox
Product Management / Strategy
Director of Product Management, Core Products
1/2022 - Present
• Strategic leader responsible for driving key company KPIs and Executive level reporting.
• Responsible for Identity, Payments, and Admin Platforms for the entirety of Dropbox's product lines.
• Drove a $3.45M NNARR impact by calling and leading a strategic initiative (Code Yellow) to overhaul the Desktop experience, increasing Desktop activation by 15%, reversing a years long usage decline (+10% WAU), while also reducing Desktop-related CX ticket volume by ~40%. Ensured success by improving metric reliability, concentrating on sync reliability and UX, and aligning stakeholders for seamless execution.
• Led a cross-platform notifications strategy resulting in a total annualized NNARR impact of $3.7M by optimizing high-impact initiatives, including refining email, push, desktop tray prompts, and grace period extensions, leveraging notifications for churn prevention, and improving in-product discoverability, driving +13.5% in engagement.
• Responsible for Identity, Payments, and Admin Platforms for the entirety of Dropbox's product lines.
• Drove a $3.45M NNARR impact by calling and leading a strategic initiative (Code Yellow) to overhaul the Desktop experience, increasing Desktop activation by 15%, reversing a years long usage decline (+10% WAU), while also reducing Desktop-related CX ticket volume by ~40%. Ensured success by improving metric reliability, concentrating on sync reliability and UX, and aligning stakeholders for seamless execution.
• Led a cross-platform notifications strategy resulting in a total annualized NNARR impact of $3.7M by optimizing high-impact initiatives, including refining email, push, desktop tray prompts, and grace period extensions, leveraging notifications for churn prevention, and improving in-product discoverability, driving +13.5% in engagement.
Dropbox
Product Management / Strategy
Sr. Manager of Product Management, Core Usability &Intelligence
1/2022 - 6/2024
• Led the development of a company-wide initiative to enhance product usability by embedding systematic improvements into the development process—assessing issues, prioritizing by severity, and driving cross-functional accountability -
resulting in ongoing improvements to user sentiment and increased repeat usage of critical features like uploading.
• Enhanced Dropbox's content upload experience by identifying and resolving key technical and UX issues, leading to a 4.3% increase in WAUs adding content, a 36% improvement in upload success rates, and a 10% boost in CSAT, exceeding expectations.
• Improved search and retrieval experience by expanding AI-driven suggestions (+21% user adoption), enabling non-English search, and optimizing search latency, leading to +11% in search success, a previously immovable metric.
• Unified and streamlined the search stack, driving 3x increase in API calls to 60M annually and achieving $9M in annualized, recurring cost savings, while significantly boosting user adoption.
resulting in ongoing improvements to user sentiment and increased repeat usage of critical features like uploading.
• Enhanced Dropbox's content upload experience by identifying and resolving key technical and UX issues, leading to a 4.3% increase in WAUs adding content, a 36% improvement in upload success rates, and a 10% boost in CSAT, exceeding expectations.
• Improved search and retrieval experience by expanding AI-driven suggestions (+21% user adoption), enabling non-English search, and optimizing search latency, leading to +11% in search success, a previously immovable metric.
• Unified and streamlined the search stack, driving 3x increase in API calls to 60M annually and achieving $9M in annualized, recurring cost savings, while significantly boosting user adoption.
Zillow
Product Management / Strategy
Sr. Manager of Product Management, Zillow Of ers
11/2017 - 1/2022
• Set vision for the future of touring at Zillow, aimed at increasing buyer conversion rates, defining Zillow's role in on-the-go home shopping, and disrupting the ibuying space by empowering independent home buying.
• Managed team of Product & Program Managers who support specific touring initiatives which ladder up into Zillow's future of touring and home access from the ground up.
• Launched & expanded Zillow's first autonomous home touring product across the country.
• Managed team of Product & Program Managers who support specific touring initiatives which ladder up into Zillow's future of touring and home access from the ground up.
• Launched & expanded Zillow's first autonomous home touring product across the country.
Zillow
Product Management / Strategy
Principal Product Manager, Shopping
6/2020 - 12/2020
• Collaborated with executive stakeholders to drive alignment, build, and launch Zillow's first online i-buying product available to consumers.
Zillow
Product Management / Strategy
Sr. Product Manager, Search &Discovery
11/2017 - 6/2020
• Lead product manager for Zillow's Search Experience, focused on improving search capabilities and discoverability of homes for over 140M monthly unique users.
Getty Images
Product Management / Strategy
Sr. Product Manager, Innovation Group
11/2016 - 10/2017
• Developed product strategy and vision focused on experimentation and quick iteration to introduce Getty to new technologies (including AR, AI, and ML) while utilizing Getty's rich body of media.
Buzzfeed
Product Management / Strategy
Product Manager / Sr. Technical Project Manager
10/2015 - 11/2016
• Led BuzzFeed's social distribution strategy, driving page views, monetizing the platform, and building internal tools; launched BuzzFeed's first tool for managing third-party publishing, resulting in +20M monthly views.
One Design Company
Product Management / Strategy
Director of ProgramManagement / Sr. ProgramManager
4/2013 - 10/2015
• Grew and managed a team of five, developed company-wide Agile processes to increase profitability; led ideation, development, and launch of various products: e-commerce sites, edu platforms, and mobile apps.
Groupon
Operations
Technical ProgramManager II
9/2010 - 4/2013
• Managed simultaneous large-scale, international projects from scoping to launch with development & operations teams spanning five offices and three continents by employing agile methodologies.