Functional Skills
Business Analysis
Business Development
Change Management / Org Design
Agile Software Development
Process Design / Re-engineering
Program Management
Strategic Planning
Performance Management
Product Data Management
Project Management
DevOps
Artificial Intelligence
Budgeting
Go-to-market Strategy
Software Skills
Artificial Intelligence
Azure DevOps
Confluence
Jira
Microsoft Excel
Miro
Prompt Engineering
Sector Experience
Financial Services
Healthcare
Retail
Technology
Notable Clients
Alaska Air Group
Amazon
Kaiser Permanente
Starbucks
T-Mobile
Fortune 500
Top Consulting Firms
Experience
Adobe
Information Technology
Partner Program Manager (Contract
1/2025 - Present
Contract program manager supporting multiple strategic initiatives for Adobe clients.
• Led program management for three major Adobe Experience Cloud implementations:
• Blue Shield of California – Edge Delivery Services
• Amazon Music – Adobe Experience Manager (AEM) Sites and Assets
• Shop Bop – Analytics and Run & Operate (Coverage for vacationing PM)
• Oversaw end-to-end project delivery including backlog management, resource planning, budget tracking, risk mitigation, and reporting.
• Maintained strong client relationships through structured communications, executive level reporting, and stakeholder alignment.
• Identified future partnership and engagement opportunities to support long-term client success.
• Led program management for three major Adobe Experience Cloud implementations:
• Blue Shield of California – Edge Delivery Services
• Amazon Music – Adobe Experience Manager (AEM) Sites and Assets
• Shop Bop – Analytics and Run & Operate (Coverage for vacationing PM)
• Oversaw end-to-end project delivery including backlog management, resource planning, budget tracking, risk mitigation, and reporting.
• Maintained strong client relationships through structured communications, executive level reporting, and stakeholder alignment.
• Identified future partnership and engagement opportunities to support long-term client success.
LCG
Management Consulting
Principal Consultant
1/2024 - Present
Provider of tailored solutions to meet the unique needs of businesses seeking to excel in today's competitive digital landscape, specifically through strategy and roadmaps, program management, project management, product management, and Agile delivery.
• Employed Generative AI models (Chat GPT, DALL-E, Microsoft Copilot) and prompt engineering to improve project planning, streamline manual processes, and validate content.
• Defined Customer Relationship Management (CRM) strategy and implemented HubSpot solution to support business development activities.
• Member of the ProNexus Advisory network of independent consultants. LEAVITT
• Employed Generative AI models (Chat GPT, DALL-E, Microsoft Copilot) and prompt engineering to improve project planning, streamline manual processes, and validate content.
• Defined Customer Relationship Management (CRM) strategy and implemented HubSpot solution to support business development activities.
• Member of the ProNexus Advisory network of independent consultants. LEAVITT
Hitachi Solutions of America
Product Management / Strategy
Director, Program Management (RIF
9/2022 - 1/2024
Practice program leader accountable for driving business development, managing client delivery, and developing thought leadership.
• Spearheaded multiple client initiatives, including CRM strategies, MVP definitions, and a go-to-market strategy for a healthcare predictive analytics product.
• Cross-functional collaboration with sales and go-to-market teams to drive revenue and create new opportunities.
• Facilitated the definition of client goals, visions, and roadmaps through discovery and design-thinking workshops.
• Directed delivery initiatives, managed client communications, and oversaw teams and budgets.
• Defined and operationalized delivery offerings for the Advisory practice, including product capability assessments, OKR development, and product owner services.
• Coached senior management and junior consultants on best practices for change communications, performance improvements, and practice development.
• Spearheaded multiple client initiatives, including CRM strategies, MVP definitions, and a go-to-market strategy for a healthcare predictive analytics product.
• Cross-functional collaboration with sales and go-to-market teams to drive revenue and create new opportunities.
• Facilitated the definition of client goals, visions, and roadmaps through discovery and design-thinking workshops.
• Directed delivery initiatives, managed client communications, and oversaw teams and budgets.
• Defined and operationalized delivery offerings for the Advisory practice, including product capability assessments, OKR development, and product owner services.
• Coached senior management and junior consultants on best practices for change communications, performance improvements, and practice development.
AIM Consulting
Information Technology
Principal of Program Management
8/2019 - 8/2022
Organizational leader responsible for driving business development, managing client delivery, defining Agile capability and standards of excellence, and for thought leadership.
• Sole recipient of the Five Star Excellence Award for outstanding consulting, as voted by peers.
• Generated more than $14+ million in revenue through business development efforts.
• Led the Agile consulting capability, championing best practices, setting delivery standards, and enhancing the skills and performance of more than 100 consultants.
• Drove operational improvements, nurturing an Agile culture and Product Mindset through the development of practice accelerators and templates, significantly improving efficiency.
• Provided comprehensive Program Manager services for client projects including driving strategies, facilitating planning, managing stakeholder communications, leading teams, and ensuring overall quality assurance.
• Managed high-performing, cross functional digital implementation teams.
• Successfully navigated large organizations, influencing with storytelling and data.
• Employed a broad range of solutions to achieve success, including, Jira/Confluence, Azure DevOps, Mural, Miro, Bullhorn CRM, and Oracle NetSuite.
• Sole recipient of the Five Star Excellence Award for outstanding consulting, as voted by peers.
• Generated more than $14+ million in revenue through business development efforts.
• Led the Agile consulting capability, championing best practices, setting delivery standards, and enhancing the skills and performance of more than 100 consultants.
• Drove operational improvements, nurturing an Agile culture and Product Mindset through the development of practice accelerators and templates, significantly improving efficiency.
• Provided comprehensive Program Manager services for client projects including driving strategies, facilitating planning, managing stakeholder communications, leading teams, and ensuring overall quality assurance.
• Managed high-performing, cross functional digital implementation teams.
• Successfully navigated large organizations, influencing with storytelling and data.
• Employed a broad range of solutions to achieve success, including, Jira/Confluence, Azure DevOps, Mural, Miro, Bullhorn CRM, and Oracle NetSuite.
Revel Consulting
Information Technology
Program Manager (RIF)
1/2018 - 8/2019
Delivery leader responsible for managing client program delivery and driving operational improvements.
• Spearheaded the Adobe AEM platform implementation and website redesign for F5 Networks (NASDAQ: FFIV), achieving a 100% adoption rate for AEM utilization.
• Executed key programs for digital services clients, focusing on systems implementation and operational improvements. Oversaw budgets, project resources, timelines, customer success, and stakeholder relationships.
• Directed a diverse portfolio of engagements, including design thinking workshops, website redesigns, platform assessments, selections, and implementations, driving client digital transformations.
• Spearheaded the Adobe AEM platform implementation and website redesign for F5 Networks (NASDAQ: FFIV), achieving a 100% adoption rate for AEM utilization.
• Executed key programs for digital services clients, focusing on systems implementation and operational improvements. Oversaw budgets, project resources, timelines, customer success, and stakeholder relationships.
• Directed a diverse portfolio of engagements, including design thinking workshops, website redesigns, platform assessments, selections, and implementations, driving client digital transformations.
Accenture
Management Consulting
Engagement Director
3/2012 - 12/2017
Delivery leader responsible for managing client delivery and driving operational improvements.
• Successfully implemented the Adobe AEM platform for T-Mobile's six highest-trafficked webpages and administered weekly design review sessions with over 200 in-person and remote participants.
• Developed and deployed a tailored Adobe AEM solution for Lululemon, enabling distributed web publishing across 278 retail outlets in North America, empowering store level management of product communications.
• Managed relationships and program implementations for key enterprise clients, driving the growth of Accenture Song's digital product strategy. Owned solution delivery from client discovery to execution.
• Successfully implemented the Adobe AEM platform for T-Mobile's six highest-trafficked webpages and administered weekly design review sessions with over 200 in-person and remote participants.
• Developed and deployed a tailored Adobe AEM solution for Lululemon, enabling distributed web publishing across 278 retail outlets in North America, empowering store level management of product communications.
• Managed relationships and program implementations for key enterprise clients, driving the growth of Accenture Song's digital product strategy. Owned solution delivery from client discovery to execution.
Microsoft
Media & Communications
Group Program Manager
1/2009 - 2/2012
Digital leader for Microsoft.com Home Page—the #1 corporate homepage in the world— Download Center, and Inside Xbox.
• Contributed to biggest Recorded Consumer Product Launch in History – Xbox LIVE for Kinect.
• Managed product and program performance of Microsoft.com properties contributing $85 million in media value.
• Defined product portfolio roadmap and collaborated with cross-functional stakeholders to drive adoption of tools and platforms.
• Drove $2.5 million in annual revenue by launching Inside Xbox on YouTube.com and generated $15 million by enabling monetization of short-form videos through 3rd party advertisers.
• Defined global content strategy for Inside Xbox and revolutionized metrics and KPIs.
• Contributed to biggest Recorded Consumer Product Launch in History – Xbox LIVE for Kinect.
• Managed product and program performance of Microsoft.com properties contributing $85 million in media value.
• Defined product portfolio roadmap and collaborated with cross-functional stakeholders to drive adoption of tools and platforms.
• Drove $2.5 million in annual revenue by launching Inside Xbox on YouTube.com and generated $15 million by enabling monetization of short-form videos through 3rd party advertisers.
• Defined global content strategy for Inside Xbox and revolutionized metrics and KPIs.
USAA
Operations
Assistant Vice President
9/2006 - 1/2009
Directed transformative online customer experience initiatives, championing top-tier deliverables for USAA's digital transformation.
• Optimized digital presence, improving access for 15 million members and prospective members, resulting in increased member engagement and satisfaction.
• Coached and mentored a cross-functional team of over 70 employees.
• Executive leader for modern workplace initiative.
• Optimized digital presence, improving access for 15 million members and prospective members, resulting in increased member engagement and satisfaction.
• Coached and mentored a cross-functional team of over 70 employees.
• Executive leader for modern workplace initiative.
SLM Corporation (Sallie Mae)
Operations
Senior Director
2/2000 - 8/2006
Spearheaded strategic interactive marketing initiatives for Sallie Mae's $100 billion loan portfolio, transforming customer experiences, increasing online account usage, and generating eight figure incremental loan volume growth.
• Led and managed an award-winning and dispersed (Reston, VA and Indianapolis, IN) development team, successfully filing multiple patents for innovative website builder tools.
• Led and managed an award-winning and dispersed (Reston, VA and Indianapolis, IN) development team, successfully filing multiple patents for innovative website builder tools.