Functional Skills
Project Management
Performance Management
Cost Reduction
Instructional Design
Sales Enablement
Strategic Planning
Communications
Customer Relationship Management
Process Improvements
Operations Management
Innovation Management
Sales Strategy
Change Management / Org Design
Software Skills
Artificial Intelligence
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Hubspot
Salesforce
Quickbooks
Asana
Trello
Sector Experience
Business Services
Life Sciences & Pharma
Social & Public Sector
Technology
Experience
Ichor Strategies
Operations
Managing Partner, Operations
8/2023 - 10/2024
• Led strategic planning and operations for a consulting firm advising Fortune 1000 and government clients on equitableand responsible business practices.
• Improved team utilization from
• Improved team utilization from
LSM Consulting
Operations
Chief Operating Officer
6/2018 - 7/2023
• Led internal strategic planning, partnering with the CEO and leadership team to set firm wide priorities, monitor performance against goals,and equip staff with the clarity and tools needed to deliver effectively.
• Led firm-wide process redesign and time-tracking implementation, improving margin visibility and delivery efficiency.
• Oversaw development of new services and tools, contributing to revenue growth.
• Led high-profile client engagements across healthcare, life sciences, and professional services, including work for Johnson & Johnson, Bristol Myers Squibb, Tri-Radial Consulting, and Arena Pharmaceuticals. Projects included:
• Led a cross-functional initiative to improve delivery timelines for a novel oncology treatment, resulting in a 14% reduction in turnaround time.
• Managed development of a sales enablement training series used to educate national field teams on complex pharmaceutical products.
• Oversaw urgent SOP remediation for a biotech company facing a regul
• Led firm-wide process redesign and time-tracking implementation, improving margin visibility and delivery efficiency.
• Oversaw development of new services and tools, contributing to revenue growth.
• Led high-profile client engagements across healthcare, life sciences, and professional services, including work for Johnson & Johnson, Bristol Myers Squibb, Tri-Radial Consulting, and Arena Pharmaceuticals. Projects included:
• Led a cross-functional initiative to improve delivery timelines for a novel oncology treatment, resulting in a 14% reduction in turnaround time.
• Managed development of a sales enablement training series used to educate national field teams on complex pharmaceutical products.
• Oversaw urgent SOP remediation for a biotech company facing a regul
Inkling
Operations
Director, Professional Services
6/2015 - 6/2018
• Built and led a high-performing implementation team, increasing utilization from 25% to over 60%.
• Delivered strategic client engagements including Allstate, Chick-fil-A, and London Business School, consistently resulting in Net Promoter Satisfaction scores of 8 or higher.
• Delivered strategic client engagements including Allstate, Chick-fil-A, and London Business School, consistently resulting in Net Promoter Satisfaction scores of 8 or higher.
Teach For All
Product Management / Strategy
Sr. Director Technology & Remote Learning Strategy
4/2010 - 6/2015
• Developed and led global learning systems that improved efficiency for distributed field staff across 30+ countries.
• Achieved 89% adoption of new remote learning portal across 33 countries.
• Delivered strategic training and knowledge management initiatives to support distributed teams. Additional earlier roles include work in instructional design, technology strategy, and nonprofit innovation across domestic and international contexts.
• Achieved 89% adoption of new remote learning portal across 33 countries.
• Delivered strategic training and knowledge management initiatives to support distributed teams. Additional earlier roles include work in instructional design, technology strategy, and nonprofit innovation across domestic and international contexts.