Functional Skills
Cost Reduction
Customer Relationship Management
Agile Software Development
Procurement
HR System Implementation
Innovation Management
Marketing Analytics
Leadership Development
Operations Management
Finance Transformation
Communications
Change Management / Org Design
Software Skills
Microsoft Excel
Microsoft Visio
Microsoft Word
Microsoft Office
Microsoft PowerPoint
Microsoft OneDrive
Jira
Confluence
DocuSign
Dropbox
iOS
iPhone
MacOS
Microsoft Project
Google Docs
Sector Experience
Business Services
Financial Services
Life Sciences & Pharma
Technology
Telecom
Case Study
Case Studies
Created the target operating model that enabled the £1.2bn Capita O2 partnership to succeed
Telecom
Business Analysis
Business Operations
Business Process Outsourcing
Turned around a major programme to deliver an engineering transformation for First Bus
Transportation & Logistics
Project Management
Communications
Change Management / Org Design
Created the Target Operating Model and strategic narrative for Addiko Bank
Financial Services
Process Design / Re-engineering
Business Communication
Change Management / Org Design
Created the IT target operating model that enabled WTW to move to a cloud structure
Financial Services
Change Management / Org Design
Process Design / Re-engineering
IT Service Management
Secured £60m of investment, and then Structured & ran a global transformation programme to create do
Travel & Hospitality
Program Management
Change Management / Org Design
Communications
Notable Clients
Addiko Bank
De Beers
First Bus
PokerStars
Telefonica
Experience
The E Den Thought Ltd
Management Consulting
Founder / Director
6/2016 - Present
I started this consultancy to help organisations create real clarity and alignment around their aspirations, and deliver their visions
SIA PARTNERS
Management Consulting
Director
9/2016 - 10/2017
Employed as a Director in the Transformation and Change practice
Ignite Consulting Ltd
Management Consulting
Consultant / Operating Model Lead
3/2015 - 6/2016
Employed as a senior member of this innovation and change consultancy.
CAPITA CONSULTING
Management Consulting
Managing Consultant
1/2014 - 2/2015
Employed as a senior member of Capita Consulting’s Strategy and Target Operating Model & People practice
Boxwood
Management Consulting
Engagement Manager
2/2010 - 1/2014
Ran and supported client engagements for this award-winning business change & transformation consultancy
British Telecom
Operations
Partnership Director
11/2007 - 1/2010
Owned the relationship between Consumer Operations and BT Openreach
Praxis High Integrity Systems Ltd
Management Consulting
Managing Consultant
1/2001 - 11/2007
Engaged as a senior member of this critical systems engineering specialist consultancy
The-e-Den Technologies Ltd
Information Technology
Director and Co-founder
1/2000 - 1/2005
Provided specialist web-based solutions. Clients included; BT, RNID, and The Jigsaw Group
Ford Motor Company
Information Technology
Systems Analyst & Project Manager
10/1998 - 1/2001
Roles: systems analyst, developer, process re-engineering specialist and project manager
Cranfield University
Other
Masters Student
10/1997 - 10/1998
Masters programme