Functional Skills
Strategic Planning
Sales Training
Business Operations
Wealth Management
Performance Management
Sales Operations
Business Intelligence
Regulatory Compliance
Operational Efficiency
Product Development
Communications
Finance Transformation
Marketing Strategy
Content Strategy
Human Capital Consulting
Software Skills
Asana
Monday
Salesforce
Salesforce Service Cloud
ServiceNow
PowerBI
Certifications
CLSSGBCertified Lean Six Sigma Green Belt
Sector Experience
Business Services
Financial Services
Technology
Languages
Portuguese
Experience
BANC OF CALIFORNIA
Operations
Senior Vice President – Risk Operations
4/2024 - 6/2025
• Newly-created position reporting to Chief Risk Officer to drive risk strategy, implement risk frameworks, enhance risk-owned models, and lead corporate governance.
• Corporate Governance – Oversight of all company policies and standards. Re-designed approval requirements, frequency of review, and methodologies for increased efficiency, saving an estimated $75k annually.
• Risk Models – Improved fraud and money laundering model performance by 60% through re-design of methodologies and model logic.
• Regulatory Remediation – Directed remediation of key regulatory findings, with focus on customer onboarding practices, data integrity, and comprehensive risk assessments.
• Corporate Governance – Oversight of all company policies and standards. Re-designed approval requirements, frequency of review, and methodologies for increased efficiency, saving an estimated $75k annually.
• Risk Models – Improved fraud and money laundering model performance by 60% through re-design of methodologies and model logic.
• Regulatory Remediation – Directed remediation of key regulatory findings, with focus on customer onboarding practices, data integrity, and comprehensive risk assessments.
Axos Bank
Corporate Strategy & Development
Senior Vice President – Director of Operations and Strategy
1/2021 - 4/2024
• Reported directly to CEO to drive corporate strategy, performance management, cross-functional projects, and executive-level analytics for a high-growth digital financial services company.
• Corporate Strategy – Led annual enterprise strategy development. Ensured alignment across enterprise, business-level, and individual goals. Build Board and Executive presentations to communication performance to plan and future initiatives.
• Human Capital Training & Development – Created sales training used by 200+ employees, resulting in accelerated onboarding and enhanced performance.
• Wealth Management Re-Design – Partnered with head of Wealth Management to restructure team, establish business routines, refine marketing position, and launch technology and process roadmap.
• Corporate Strategy – Led annual enterprise strategy development. Ensured alignment across enterprise, business-level, and individual goals. Build Board and Executive presentations to communication performance to plan and future initiatives.
• Human Capital Training & Development – Created sales training used by 200+ employees, resulting in accelerated onboarding and enhanced performance.
• Wealth Management Re-Design – Partnered with head of Wealth Management to restructure team, establish business routines, refine marketing position, and launch technology and process roadmap.
Axos Bank
Operations
Senior Vice President - Head of Risk Operations
1/2019 - 1/2021
• Reporting to Chief Risk Officer, led daily operations and creation of long-term strategies and process improvements for Governance, Risk, and Compliance (GRC) department.
• Strategic Planning: Created GRC strategic plan & initiatives, including defining technology enhancements, human capital planning, and success metrics.
• Cost Management: Identified $739k annual savings across 8 initiatives, and authored all business requirements and lead execution.
• Process Efficiency: Re-structured department by strengthening leadership team, optimizing workflow, improving written procedures, and replacing manual data-entry processes with automated tools and systems.
• Reporting & Analytics: Managed Risk's business intelligence team. Resolved back-logs and enhanced workflows and quality of analytics.
• Strategic Planning: Created GRC strategic plan & initiatives, including defining technology enhancements, human capital planning, and success metrics.
• Cost Management: Identified $739k annual savings across 8 initiatives, and authored all business requirements and lead execution.
• Process Efficiency: Re-structured department by strengthening leadership team, optimizing workflow, improving written procedures, and replacing manual data-entry processes with automated tools and systems.
• Reporting & Analytics: Managed Risk's business intelligence team. Resolved back-logs and enhanced workflows and quality of analytics.
Axos Bank
Product Management / Strategy
Senior Vice President, Commercial Lending Strategy & Delivery
1/2018 - 12/2019
Commercial Lending Policy & Governance: Delivered Company’s first Commercial Lending Policy; led all corporate governance actions on behalf of Commercial Lending department.
New Product Development: Developed and implemented a new Commercial Lending vertical that included all product development phases, marketing strategies, pricing, and policy & procedures.
Process Design & Effectiveness: Streamlined deposit account opening, created a new loan pricing tool, and centralized the UCC lien perfection process.
New Product Development: Developed and implemented a new Commercial Lending vertical that included all product development phases, marketing strategies, pricing, and policy & procedures.
Process Design & Effectiveness: Streamlined deposit account opening, created a new loan pricing tool, and centralized the UCC lien perfection process.
Axos Bank
Operations
Senior Vice President – Credit Operations and Analytics
1/2015 - 12/2018
• Head of Operations for Credit department. Focused on division-wide strategic planning, delivery of key initiatives, credit committee and governance, credit reporting & analytics, and audit readiness.
• Corporate Governance: Responsible for monthly credit committee package and meeting. Innovated Company's first digital enterprise-wide credit approval tool, and enhanced credit approval authority framework.
• Credit Training Program: Created and scaled credit training program that equipped 40+ high-potential, entry level employees with the training needed to gain promotions to senior roles.
• Process Improvement: Reduced credit approval turn-times from 10 days to 2.5 with process optimization.
• Corporate Governance: Responsible for monthly credit committee package and meeting. Innovated Company's first digital enterprise-wide credit approval tool, and enhanced credit approval authority framework.
• Credit Training Program: Created and scaled credit training program that equipped 40+ high-potential, entry level employees with the training needed to gain promotions to senior roles.
• Process Improvement: Reduced credit approval turn-times from 10 days to 2.5 with process optimization.
MUFG Union Bank
Management Consulting
Vice President - Business Process Consultant
1/2013 - 1/2015
• Provided strategic thought leadership, internal consulting, and project execution across all areas of Risk department to drive operational efficiency and enhancement of risk controls.
• Post-merger Integration: Facilitated the integration of US banking operations by introducing an end-to-end integrated loan origination process, a new risk framework, and consolidated risk-owned policies.
• Talent Management: Developed staffing capacity model, led organizational alignment efforts, and provided regular workforce reporting to Risk COO.
• Incentive Plan Design: Led effort to enhance bank-wide sales inventive plans, which featured quantitative metrics and risk language.
• Post-merger Integration: Facilitated the integration of US banking operations by introducing an end-to-end integrated loan origination process, a new risk framework, and consolidated risk-owned policies.
• Talent Management: Developed staffing capacity model, led organizational alignment efforts, and provided regular workforce reporting to Risk COO.
• Incentive Plan Design: Led effort to enhance bank-wide sales inventive plans, which featured quantitative metrics and risk language.
MUFG Union Bank
Other
Earlier Roles
1/2008 - 1/2013
Senior Credit Process Manager, 2012-2013
Associate Vice President, Credit Analyst Manager, 2011-2012
Officer- Senior Credit Analyst, 2010 – 2011
Credit Analyst, 2008 – 2010
Associate Vice President, Credit Analyst Manager, 2011-2012
Officer- Senior Credit Analyst, 2010 – 2011
Credit Analyst, 2008 – 2010