Functional Skills
Agile Software Development
Business Analysis
Business Development
Change Management / Org Design
Data Management
DevOps
Project Management
Systems Integration
User Research
Communications
Process Design / Re-engineering
Strategic Planning
Program Management
IT Service Management
Product Development
Software Skills
Azure DevOps
Confluence
Data visualization
InVision
Jira
Microsoft Excel
Microsoft Visio
Monday
PowerBI
ServiceNow
Sharepoint
SQL
Tableau
Asana
Figma
Certifications
CSMCertified Scrum Master
CSPOCertified Scrum Product Owner
PMPProject Management Professional
SASAFe Agilist
Sector Experience
Business Services
Social & Public Sector
Technology
Languages
Amharic
English
Countries Worked In
US
Fortune 500
Top Consulting Firms
Experience
Network Designs Inc (NDI)
Information Technology
Lead Business Analyst, Technical Project Manager
12/2022 - 8/2025
• Delivered five cloud/app modernization releases per year with teams of 8–12, cutting compliance cycle time ~20%.
• Translated 40+ interviews into epics, user stories, and acceptance criteria; prioritized 100+ requests against OKRs to clear a six-week backlog.
• Reengineered 20+ enterprise processes across seven divisions, improving usability for 800+ staff and informing a 3-year roadmap.
• Ran 12 JAR/JAD workshops and demos, raising workflow/knowledge-management adoption 30%.
• Defined SLA/SLO targets and error-budget gates; maintained 95% compliance across 15+ initiatives.
• Built KPI dashboards in Azure DevOps (throughput, lead time, incident volume, change failure rate) to steer release planning and risk.
• Managed a $3M TMF allocation; onboarded seven staff and two vendors to lift delivery capacity 25% while meeting cost targets.
• Standardized BA/PM playbooks (elicitation, traceability, UAT, readiness), improving cycle time and handoff quality.
• Piloted LLM-assisted knowledge retrieval for policy/SOP search; defined evaluation criteria, guardrails, and rollout plan.
• Translated 40+ interviews into epics, user stories, and acceptance criteria; prioritized 100+ requests against OKRs to clear a six-week backlog.
• Reengineered 20+ enterprise processes across seven divisions, improving usability for 800+ staff and informing a 3-year roadmap.
• Ran 12 JAR/JAD workshops and demos, raising workflow/knowledge-management adoption 30%.
• Defined SLA/SLO targets and error-budget gates; maintained 95% compliance across 15+ initiatives.
• Built KPI dashboards in Azure DevOps (throughput, lead time, incident volume, change failure rate) to steer release planning and risk.
• Managed a $3M TMF allocation; onboarded seven staff and two vendors to lift delivery capacity 25% while meeting cost targets.
• Standardized BA/PM playbooks (elicitation, traceability, UAT, readiness), improving cycle time and handoff quality.
• Piloted LLM-assisted knowledge retrieval for policy/SOP search; defined evaluation criteria, guardrails, and rollout plan.
GridIron IT
Information Technology
Senior Business Analyst
4/2022 - 12/2022
• Captured and traced requirements for modernization efforts; converted session outputs into prioritized backlogs with clear acceptance tests.
• Facilitated JAR/JAD workshops and demos; funneled feedback into sprint-ready user stories and release notes.
• Conducted 40+ stakeholder interviews; organized the IT service backlog to accelerate resolution of critical items.
• Drafted SLA updates and analysis tied to a $3M modernization allocation; proposed initial SLO and reporting cadence.
• Temp-to-perm via staffing partner, Network Designs, Inc. (NDi).
• Facilitated JAR/JAD workshops and demos; funneled feedback into sprint-ready user stories and release notes.
• Conducted 40+ stakeholder interviews; organized the IT service backlog to accelerate resolution of critical items.
• Drafted SLA updates and analysis tied to a $3M modernization allocation; proposed initial SLO and reporting cadence.
• Temp-to-perm via staffing partner, Network Designs, Inc. (NDi).
TrueTandem
Information Technology
Senior Consultant
7/2021 - 1/2022
• Co-designed an Employment Tax Utility with IRS SMEs, reducing manual report prep ~30%.
• Prototyped requirements live to cut approval cycles 40% and align MVP scope with legacy constraints.
• Interviewed 25+ field agents; translated pain points into OKRs, SLIs (data freshness, latency), and a feature roadmap.
• Led a 3-BA team to redesign processes and wireframes, improving data capture and automating report packages for 2,000+ exams/year.
• Prototyped requirements live to cut approval cycles 40% and align MVP scope with legacy constraints.
• Interviewed 25+ field agents; translated pain points into OKRs, SLIs (data freshness, latency), and a feature roadmap.
• Led a 3-BA team to redesign processes and wireframes, improving data capture and automating report packages for 2,000+ exams/year.
Appteon
Information Technology
Senior Business Process Consultant
12/2019 - 7/2021
• Analyzed schemas/ERDs with engineering and DBA; recommended stored-procedure and trigger updates that reduced data discrepancies ~25%.
• Authored SQL validation scripts and data-quality checks to raise reliability of critical reports.
• Led UAT with business owners and power users; formalized readiness criteria to accelerate adoption of major releases.
• Drove requirements for DOL RAPIDS 2.0 and AAI/QPR; mapped traceability and Section 508 test coverage for nationwide users.
• Authored SQL validation scripts and data-quality checks to raise reliability of critical reports.
• Led UAT with business owners and power users; formalized readiness criteria to accelerate adoption of major releases.
• Drove requirements for DOL RAPIDS 2.0 and AAI/QPR; mapped traceability and Section 508 test coverage for nationwide users.
Booz Allen Hamilton
Information Technology
Senior Business Analyst
3/2017 - 12/2019
• Streamlined workflows across multiple applications to improve throughput and user outcomes.
• Converted business goals into specs with full traceability; partnered with product owner to prune low-value stories and focus on impact.
• Performed gap analyses to shape enhancement roadmaps and de-risk releases.
• Led confirmation/regression/system/UAT testing and defect triage, cutting resolution timelines ~20%; documented 508 accessibility test cases.
• Converted business goals into specs with full traceability; partnered with product owner to prune low-value stories and focus on impact.
• Performed gap analyses to shape enhancement roadmaps and de-risk releases.
• Led confirmation/regression/system/UAT testing and defect triage, cutting resolution timelines ~20%; documented 508 accessibility test cases.
CareFirst BlueCross BlueShield
Information Technology
Business Systems Analyst
2/2015 - 3/2017
• Documented requirements and functional specs; created epics and user stories and maintained backlog hygiene.
• Built use cases and activity/state diagrams; wrote SQL for backend validation and data reconciliation.
• Supported integration/functional/UAT testing and defect management to protect timelines and quality; produced training and status reports for clear executive visibility.
• Built use cases and activity/state diagrams; wrote SQL for backend validation and data reconciliation.
• Supported integration/functional/UAT testing and defect management to protect timelines and quality; produced training and status reports for clear executive visibility.