Functional Skills
Business Analysis
Business Operations
Business Development
Change Management / Org Design
Customer Experience
Customer Relationship Management
Customer Segmentation
Data Analysis
Data Governance
Data Strategy
Organizational Design
Organizational Effectiveness
Organizational Leadership
Process Design / Re-engineering
Strategic Planning
Certifications
PCCPProsci Certified Change Practitioner
Sector Experience
Business Services
Healthcare
Technology
Languages
English
Big 4 Accounting
Fortune 500
Top Consulting Firms
Experience
Aviatrix
Sales
Head of Sales Operations, GTM Programs & Systems
12/2023 - 6/2025
Joined as part of a new leadership wave to rebuild the GTM engine following a year-long pause in marketing and sales efforts. Charged with rebuilding Sales Operations, leading a team reporting to CRO.
• Reestablished core processes, systems, and analytics to improve pipeline visibility, increase sales productivity, and operationalize the new GTM strategy, driving stronger alignment with post-sales teams to ensure seamless handoffs and a consistent customer experience.
• Collaborated with sales leaders to develop and launch a comprehensive Sales Playbook with defined stage exit criteria, introducing process rigor and improving pipeline accuracy and forecast reliability.
• Led the launch of global sales enablement programs in partnership with a third-party firm, accelerating ramp and improving productivity through initiatives aligned with the GTM strategy and Sales Playbook.
• Drove operational excellence across the customer journey, partnering with Marketing, Sales, Customer Success, and Finance to align planning, SKO, QBRs, and KPIs for greater visibility and accountability.
• Oversaw territory design and sales capacity modeling to ensure equitable coverage and resource alignment; partnered with Finance and Sales on quota setting and incentive design.
• Reestablished core processes, systems, and analytics to improve pipeline visibility, increase sales productivity, and operationalize the new GTM strategy, driving stronger alignment with post-sales teams to ensure seamless handoffs and a consistent customer experience.
• Collaborated with sales leaders to develop and launch a comprehensive Sales Playbook with defined stage exit criteria, introducing process rigor and improving pipeline accuracy and forecast reliability.
• Led the launch of global sales enablement programs in partnership with a third-party firm, accelerating ramp and improving productivity through initiatives aligned with the GTM strategy and Sales Playbook.
• Drove operational excellence across the customer journey, partnering with Marketing, Sales, Customer Success, and Finance to align planning, SKO, QBRs, and KPIs for greater visibility and accountability.
• Oversaw territory design and sales capacity modeling to ensure equitable coverage and resource alignment; partnered with Finance and Sales on quota setting and incentive design.
Further Advisory
Management Consulting
Independent Consultant | Strategy Execution, Change Readiness
1/2023 - 12/2023
Joined boutique strategy firm as an independent consultant. Partnered with the Executive Team at a large healthcare services company to lead business readiness and enablement for an Oracle Fusion implementation impacting 32,000+ employees. Assessed organizational readiness, developed a pragmatic execution roadmap, and led go-live efforts to drive adoption and ensure business continuity.
Airtable
Start-Up
Sr. Director, Strategic Initiatives
4/2021 - 12/2022
Led team to incubate, operationalize, and measure GTM initiatives to shift from Product-Led Growth to Sales-Led Growth; collaborated cross-functionally to pilot and launch programs that drove revenue and enabled scale.
• Developed and launched programs, processes, and system improvements to increase sales productivity and accelerate Sales-Led Growth, resulting in a 75% contribution to total pipeline (up from 10%).
• Facilitated a cross-functional Pipeline Council to assess and optimize inbound and outbound lead sources.
• Launched outsourced sales (BPO) pilot for sub-300 FTE accounts to reduce customer acquisition costs and refocus internal sales resources on upmarket opportunities.
• Built Airtable's Partner Strategy and Operations function to support the launch of professional services partners, expanding implementation capacity, improving time-to-value, retention, and renewals.
• Developed and launched programs, processes, and system improvements to increase sales productivity and accelerate Sales-Led Growth, resulting in a 75% contribution to total pipeline (up from 10%).
• Facilitated a cross-functional Pipeline Council to assess and optimize inbound and outbound lead sources.
• Launched outsourced sales (BPO) pilot for sub-300 FTE accounts to reduce customer acquisition costs and refocus internal sales resources on upmarket opportunities.
• Built Airtable's Partner Strategy and Operations function to support the launch of professional services partners, expanding implementation capacity, improving time-to-value, retention, and renewals.
Autodesk
Other
Various Roles | Business Transformation & Change Management, Chief of Staff, Program Management (PMO)
7/2007 - 12/2022
Held multiple leadership roles driving enterprise transformation, organizational readiness, and GTM enablement across global teams. Partnered with executives to operationalize strategy, lead business change, and improve cross-functional execution during major transformation initiatives.
• Business Transformation & Change Management: Led organizational readiness and enablement during Autodesk’s shift to a subscription business model. Partnered across functions to implement new processes, systems, and change strategies ensuring adoption and a seamless customer experience.
• Chief of Staff to SVP, Global Customer Support & Operations: Drove strategic planning, operational reviews, and executive communications across a 900+ person global organization, improving alignment, engagement, and execution discipline.
• Sr. Program Manager, WW Channel Programs: Improved partner experience and sales performance by launching global enablement initiatives and a value-based partner specialization framework.
• Business Partner, Strategic Programs: Piloted new business models and eCommerce service delivery, defining roadmap, metrics, and readiness plans to validate organizational capability and customer impact.
• Program Manager, Sales & Marketing Operations: Led global teams to align sales and marketing processes and systems. Introduced stakeholder and readiness frameworks that improved adoption and execution across regions.
• Business Transformation & Change Management: Led organizational readiness and enablement during Autodesk’s shift to a subscription business model. Partnered across functions to implement new processes, systems, and change strategies ensuring adoption and a seamless customer experience.
• Chief of Staff to SVP, Global Customer Support & Operations: Drove strategic planning, operational reviews, and executive communications across a 900+ person global organization, improving alignment, engagement, and execution discipline.
• Sr. Program Manager, WW Channel Programs: Improved partner experience and sales performance by launching global enablement initiatives and a value-based partner specialization framework.
• Business Partner, Strategic Programs: Piloted new business models and eCommerce service delivery, defining roadmap, metrics, and readiness plans to validate organizational capability and customer impact.
• Program Manager, Sales & Marketing Operations: Led global teams to align sales and marketing processes and systems. Introduced stakeholder and readiness frameworks that improved adoption and execution across regions.
AppDynamics (acquired by Cisco)
Operations
Director, Growth Initiatives / Strategic Programs (Office of the CEO)
1/2018 - 3/2021
• Led corporate strategic initiatives to scale AppDynamics through Cisco, aligning sales, operations, and GTM programs to accelerate growth.
• Launched integrated GTM offers with Cisco Sales and built the operational foundation to manage cross-functional execution, driving incremental revenue and adoption.
• Developed and led enablement and communications strategies across both sales organizations, delivering training and dashboards that improved visibility and execution discipline.
• Partnered with the Executive Team to oversee progress and risks across key initiatives, ensuring alignment, transparency, and accountability as the business scaled through Cisco.
• Launched integrated GTM offers with Cisco Sales and built the operational foundation to manage cross-functional execution, driving incremental revenue and adoption.
• Developed and led enablement and communications strategies across both sales organizations, delivering training and dashboards that improved visibility and execution discipline.
• Partnered with the Executive Team to oversee progress and risks across key initiatives, ensuring alignment, transparency, and accountability as the business scaled through Cisco.
IBM
Management Consulting
Managing Consultant, Organization Change Strategy Practice
7/2004 - 6/2007
Provided consulting expertise on change management strategies, organization alignment, and training and enablement to support major program implementations and enterprise transformation initiatives.
Blue Martini Software
Information Technology
Senior Consultant, Global Professional Services Organization
2/2000 - 8/2002
Provided deep product expertise and business process knowledge to implement the Blue Martini CRM solution. Served as subject matter expert across client engagements, stepping into roles including solution architect, project manager, and business analyst to ensure successful delivery.
Deloitte
Information Technology
Consultant, Enterprise Application Integration Practice
9/1998 - 2/2000
Focused on ERP packaged solutions and integration with other applications.
Accenture
Information Technology
Consultant, Process Competency Group
1/1996 - 8/1998
Contributed to various client engagements. Examined client processes, conducted gap analysis, determined user requirements, facilitated design sessions, developed project plans, and prepared design specifications for large system implementations and customizations.