• Conducted Employee Relations investigations across the North America region to determine appropriate actions in alignment with labor laws, company policies, and practices in key areas such as performance management, discipline, compliance, and job abandonment.
• Documented investigation findings, including interviews, document analysis, statements, and supporting evidence.
• Prepared comprehensive case files with all relevant information collected during the investigation process.
• Wrote disciplinary action documents in accordance with company policies and procedures.
• Provided coaching and guidance to managers as it relates to performance or disciplinary issues. Draft warning letters and Performance Improvement Plans as needed.
• Ensured consistent application of HR processes to promote fair and equitable treatment, integrating core Employee Relations principles—including fairness, corrective action, timeliness, consistency, progressiveness, safety, and due process. Maintaine

Support and develop the recruiting process in the NA/LA region. Main responsibilities included:
• Created sourcing strategies to present the right candidates.
• Posted positions on different job boards like Indeed, LinkedIn, Monster, etc.
• Sourced candidates through different channels.
• Created candidate pools for future and common positions.
• Managed full life cycle recruiting processes (intake, sourcing, screening, offer, onboarding) for all position levels: Interns, Analysts, Managers Directors … (SGs and bands).
• Conducted initial phone interviews with candidates.
• Built and maintained internal partnerships with managers to understand hiring needs to ensure staffing goals.
• Created, presented and sent offer letter packages.
• Created compensation analysis.
• Participated in different projects to improve our current processes.
• Supported candidates, Hiring Managers and HR partners throughout the recruiting process.
• Created training agenda and conduct training fo

Provided recruitment services within the RPO model to companies in Latin American and North America. Main responsibilities include:
• Opened and create new positions in different applicant tracking systems.
• Posted positions in different job boards like Indeed, LinkedIn, Monster and others.
• Created candidate's pipelines for requisitions.
• Sourced passive candidates for hard to fill requisitions within LinkedIn, ATS and Avature.
• Conducted phone interviews for different positions.
• Presented candidates to clients.
• Scheduled interviews of all kinds (Skype, phone, on-site, video, Webex, conference…) with the Hiring Managers and their teams.
• Coordinated all the interview logistics such as interview guides preparation, travel arrangements (accommodation and transportation), rooms' reservation and others.
• Coordinated payments for external vendors.
• Coordinated reimbursement for out-off pocket spences.
• Extended verbal offers.
• Created offer packages.
• Coordinated