Functional Skills
Business Analysis
Change Management / Org Design
Content Strategy
Contract Pricing / Negotiation
Customer Experience
Customer Relationship Management
Data Analysis
Data Visualization / Reports
Learning & Development
Project Management
Instructional Design
Process Improvements
Software Skills
Jira
Asana
PowerBI
Smartsheet
Microsoft Excel
Trello
Tableau
SAP
Articulate 360
Google Sheets
Google Docs
Google Cloud Storage
Certifications
PMPProject Management Professional
Sector Experience
Business Services
Consumer Goods
Financial Services
Technology
Telecom
Experience
Royal City Jewellers and Loans
Human Resources
Learning and Development Specialist
3/2024 - Present
• Led the transformation of a static sales manual into a structured, performance-focused onboarding program, aligning learning objectives with business goals across sales, service, and digital marketing.
• Implemented a FINTRAC-compliant training program with role-specific pathways, resulting in improved audit readiness and standardized compliance practices across departments.
• Integrated Microsoft 365 tools into learning workflows to support collaboration and adoption.
• Implemented a FINTRAC-compliant training program with role-specific pathways, resulting in improved audit readiness and standardized compliance practices across departments.
• Integrated Microsoft 365 tools into learning workflows to support collaboration and adoption.
Sutherland Global Services
Management Consulting
Senior Learning and Development Manager
10/2021 - 6/2023
• Built and rolled out a scalable learning strategy leveraging digital platforms to streamline succession planning, resulting in faster internal promotions and reduced time-to-competency.
• Led LMS administration (Absorb), curriculum design, and troubleshooting—improving completion rates to >95% on every learning initiative designed.
• Automated performance dashboards (Tableau + LMS data) to optimize learning engagement and ROI reports.
• Led LMS administration (Absorb), curriculum design, and troubleshooting—improving completion rates to >95% on every learning initiative designed.
• Automated performance dashboards (Tableau + LMS data) to optimize learning engagement and ROI reports.
Teleperformance
Management Consulting
Senior Learning and Quality Manager
6/2020 - 10/2021
• Spearheaded quality improvement through data-driven training frameworks, reducing reporting time by 75%
• Used Pareto analysis and the Kirkpatrick Model to redesign to generate training initiatives tailored to team lead levels, increasing QA performance in 7% on the impacted teams.
• Used Pareto analysis and the Kirkpatrick Model to redesign to generate training initiatives tailored to team lead levels, increasing QA performance in 7% on the impacted teams.