Functional Skills
Business Analysis
Business Operations
Business Development
Business Continuity
Business Process Outsourcing
Change Management / Org Design
Commercial Strategy
Cost Reduction
Customer Experience
Digital Transformation
Financial Management
Growth Strategy
Operational Efficiency
Operational Risk Management
Sales Strategy
Software Skills
ActiveCampaign
ADP
AutoCAD
Certifications
CLSSBBCertified Lean Six Sigma Black Belt
Sector Experience
Consumer Goods
Retail
Technology
Telecom
Experience
Independent Consultant
Corporate Strategy & Development
Independent Consultant
3/2024 - Present
Advising small and midsize businesses across telecom, retail, and F&B sectors. Projects include operational optimization, cost reduction strategies, and go-to-market execution. Helped clients improve margins by up to 20% through process automation, vendor realignment, and team restructuring. Available for fractional executive roles or strategic advisory.
● • Provide strategic consulting services to small and midsize businesses across telecom, retail, and F&B sectors, with a focus on operational efficiency, cost control, and revenue growth.
• Conducted business diagnostics and implemented streamlined workflows, resulting in up to 20% reduction in operating costs for clients.
• Advised entrepreneurs on go-to-market strategies, location buildouts, vendor negotiations, and KPI-driven performance management.
• Helped optimize underperforming franchises and local businesses, improving cash flow, customer experience, and staff productivity.
• Delivered tailored playbooks for marketing, hiring, and systems integration, enabling faster scalability and investor readiness.
● • Provide strategic consulting services to small and midsize businesses across telecom, retail, and F&B sectors, with a focus on operational efficiency, cost control, and revenue growth.
• Conducted business diagnostics and implemented streamlined workflows, resulting in up to 20% reduction in operating costs for clients.
• Advised entrepreneurs on go-to-market strategies, location buildouts, vendor negotiations, and KPI-driven performance management.
• Helped optimize underperforming franchises and local businesses, improving cash flow, customer experience, and staff productivity.
• Delivered tailored playbooks for marketing, hiring, and systems integration, enabling faster scalability and investor readiness.
CellAntenna Corporation
Corporate Strategy & Development
Chief Operating Officer
3/2018 - 3/2024
- Pioneered strategic planning and management review sessions, aligning operations with corporate goals.
- Achieved a 15% YoY sales growth; implemented a finance scorecard to enhance financial performance.
- Instituted SLAs and KPIs (OKR), promoting accountability and consistent performance across departments.
- Integrated Lean Six Sigma culture and ISO 9000-2015 certification, enhancing operational efficiency.
- Managed operational and financial oversight, aligning activities with financial targets for sustainable growth.
- Developed and motivated a high-performance team culture, driving organizational excellence.
- Oversaw the installation of temporary / permanent telecommunication systems for events, and other venues ensuring seamless connectivity for clients.
- Led the sales team, driving strategy and execution to achieve significant revenue growth.
- Provided strategic direction for sales initiatives, enhancing market penetration and customer acquisition.
- Collaborated with the marketing team to develop and implement effective sales campaigns.
- Led the End-to-End Operations Management of telecom solutions like DAS, Small Cells, and Boosters.
- Instituted financial oversight mechanisms, ensuring budget adherence and profitability.
- Strengthened inter-departmental collaboration, enhancing overall service delivery.
- Directed operations across multiple projects, ensuring alignment with organizational
objectives and efficient resource utilization.
- Achieved a 15% YoY sales growth; implemented a finance scorecard to enhance financial performance.
- Instituted SLAs and KPIs (OKR), promoting accountability and consistent performance across departments.
- Integrated Lean Six Sigma culture and ISO 9000-2015 certification, enhancing operational efficiency.
- Managed operational and financial oversight, aligning activities with financial targets for sustainable growth.
- Developed and motivated a high-performance team culture, driving organizational excellence.
- Oversaw the installation of temporary / permanent telecommunication systems for events, and other venues ensuring seamless connectivity for clients.
- Led the sales team, driving strategy and execution to achieve significant revenue growth.
- Provided strategic direction for sales initiatives, enhancing market penetration and customer acquisition.
- Collaborated with the marketing team to develop and implement effective sales campaigns.
- Led the End-to-End Operations Management of telecom solutions like DAS, Small Cells, and Boosters.
- Instituted financial oversight mechanisms, ensuring budget adherence and profitability.
- Strengthened inter-departmental collaboration, enhancing overall service delivery.
- Directed operations across multiple projects, ensuring alignment with organizational
objectives and efficient resource utilization.
Ericsson
Operations
Head of Delivery/Operations
7/2016 - 3/2018
• Drove innovative business strategies, improving service quality and profitability.
• Led a team to achieve #1 ranking in Tools and Remote Practice Adherence.
• Successfully directed the LATAM Margin Improvement Program, significantly boosting financial margins.
• Implemented an efficient operational dashboard and reporting system for regional stakeholders, enhancing visibility and business intelligence.
• Led recovery efforts after natural disasters in Puerto Rico, recognized with multiple awards including the Blue Heart Award (2017) and E-Start Perseverance Award (2017).
• Actively supported the sales team with customer engagements for new projects in the region, contributing to business growth.
• Led a team to achieve #1 ranking in Tools and Remote Practice Adherence.
• Successfully directed the LATAM Margin Improvement Program, significantly boosting financial margins.
• Implemented an efficient operational dashboard and reporting system for regional stakeholders, enhancing visibility and business intelligence.
• Led recovery efforts after natural disasters in Puerto Rico, recognized with multiple awards including the Blue Heart Award (2017) and E-Start Perseverance Award (2017).
• Actively supported the sales team with customer engagements for new projects in the region, contributing to business growth.
Ericsson
Operations
Head of Managed Services
8/2014 - 7/2016
• Oversaw Managed Services projects across 6 countries with a team of 700, optimizing implementations.
• Implemented automation and innovation initiatives, elevating margins by an average of 60 ppts.
• Supported internal sales with existing customers, ensuring service excellence and fostering long-term relationships.
• Led strategic programs for efficiency in Latin America and Caribbean clusters, resulting in savings of $11M with a direct positive impact on regional margins of 2 ppts.
• Implemented automation and innovation initiatives, elevating margins by an average of 60 ppts.
• Supported internal sales with existing customers, ensuring service excellence and fostering long-term relationships.
• Led strategic programs for efficiency in Latin America and Caribbean clusters, resulting in savings of $11M with a direct positive impact on regional margins of 2 ppts.
Ericsson
Operations
Head of Delivery / Operations
3/2010 - 8/2014
• Developed the Delivery unit for the Caribbean and Venezuela, aligning with global directives.
• Directed operations across 35+ countries, coordinating a team of 300+ professionals.
• Implemented global best practices for the region, reducing the Cost per Site and improving field efficiency by 33%.
• Led disaster/project recovery for Digicel FWI, Digicel ABC, Digicel T&T, Digicel Haiti, AMX Puerto Rico, etc.
• Managed alternative programs for efficiency in the Caribbean, Venezuela, Mexico, South and Central America, saving up to 84.4 MSEK with a 2 ppt margin improvement.
• Actively engaged in internal sales efforts, supporting the sales team in securing new projects and expanding market presence.
• Led the operational performance unit and delivery unit for projects in the Caribbean region, improving operational efficiency by 30%.
• Successfully implemented the first BSC EVO controller in the world and was a recognized project recovery leader.
• Directed operations across 35+ countries, coordinating a team of 300+ professionals.
• Implemented global best practices for the region, reducing the Cost per Site and improving field efficiency by 33%.
• Led disaster/project recovery for Digicel FWI, Digicel ABC, Digicel T&T, Digicel Haiti, AMX Puerto Rico, etc.
• Managed alternative programs for efficiency in the Caribbean, Venezuela, Mexico, South and Central America, saving up to 84.4 MSEK with a 2 ppt margin improvement.
• Actively engaged in internal sales efforts, supporting the sales team in securing new projects and expanding market presence.
• Led the operational performance unit and delivery unit for projects in the Caribbean region, improving operational efficiency by 30%.
• Successfully implemented the first BSC EVO controller in the world and was a recognized project recovery leader.