Supporting firm partners to manage day-to-day agency business operations, adapting frequently critical client needs across multiple sectors. Accomplishments include:
• Program Strategy & Execution: Protected $500M+ revenues by scaling a global business resilience transformation program across 400+ sites for a top 15 chemical manufacturer, enhanced risk protocols and supply chain continuity.
o Process Standardization: Designed rollout frameworks and executive reporting that accelerated implementation, eliminated blockers, and drove outcomes across cross-functional teams. Partnered with leaders to align initiatives with enterprise goals, providing timely, data-driven decision support to executives.
o Cross-Cultural Collaboration: Navigated complex cross-functional stakeholder landscapes across EMEA, APAC, IMEA, and the Americas, building strong relationships and driving consensus across remote global teams.
• Structure & Alignment: Directed Transformation Office for a Life Sciences client, enabling a $550M acquisition by a Fortune 500 MedTech firm. Built a scalable procurement function and governance model for their diagnostic testing solution that aligned cross-functional teams and achieved manufacturing targets for the first time in 18 months.
o Workforce Planning & Development: Collaborated with HR team to align talent to critical business needs via job description development, alignment of recruiting processes and interviewing for critical roles.

Led cross-functional transformation program inclusive of 15+ workstreams enhancing operational excellence, frontline engagement, and customer experience across six premier venues with capacity of up to 19,000 guests, driving strategic execution and cultural change. Motivated 2 analysts, resulting in improved analytical outputs used in executive decision-making.
• Program Management: Developed and tracked workstreams by setting team goals, documenting timelines and tasks, creating OKRs, monitoring performance, allocating resources, and ensuring deliverables were met with key stakeholders.
• Strategic Thinking & Problem Solving: Delivered decision support for complex business challenges by identifying stakeholders for decision engagement, supplying information in a timely manner, analyzing data, and presenting executive recommendations.
• Executive Enablement: Provided decision support to COO and senior leadership, synthesizing data and stakeholder input into clear, actionable recommendations for complex operational challenges.
• Stakeholder Engagement: Established communication forums to improve transparency and accountability across 15+ workstreams, strengthened ownership and collaboration across operations, guest services, and HR teams.
• Organizational Communications: Coordinated enterprise-wide messaging aligned with executive vision; produced content and updates for the COO's monthly company newsletter, reinforcing strategic priorities across the organization.

Scaled revenues from $66M to $185M (+14% YoY) by building scalable operational structures, coaching leaders, and aligning 125+ staff members during a period of strategic transformation. Enhanced executive effectiveness by prioritizing key business areas and coaching 4 direct reports to support strategic initiative execution.
• Rhythm of Business: Enabled consistent ~14% YOY ($66M to $185M) revenue growth by developing a robust strategic planning and budgeting framework, aligning operational priorities and workflows with team execution across business units while championing data-driven decision-making.
• Budget Management: Oversaw $7.4M operating budget, reallocating resources to fund high-impact initiatives and improving organizational agility.
• Digital Transformation: Launched RequesTix, a new online ticketing platform, reducing VIP processing times by 60% and improved customer experiences.
• Talent Strategy & Team Experience: Recruited, coached, and developed high-performing teams known organization-wide for low turnover and high morale, while leading 12+ annual alignment and culture-building events to foster collaboration.
• Executive Engagement: Partnered with division EVP to manage strategic priorities and drive business alignment through quarterly planning, KPI monitoring, and staff communications.

Accelerated business development growth and efficiency to maximize $66M revenue goal.
• Business Structure: Developed repeatable sales process from prospecting phase to deal closing, improved internal deal vetting speed and approval practices in support of revenue goals.
Information Analysis: Orchestrated and evaluated large data set for inventory rate card analysis project. Provided insights on competition, recommended pricing changes, increased revenue potential in the thousands.