Functional Skills
Predictive Analytics
Business Intelligence
Revenue Growth
Go-to-market Strategy
Customer Relationship Management
Strategic Planning
Marketing Automation
Project Management
Artificial Intelligence
Operational Efficiency
Product Marketing
Supply Chain Integration
Software Skills
SQL
Adobe Photoshop
Python
SAP CRM
Java
Salesforce
Shopify
Machine Learning
MySQL
Artificial Intelligence
WordPress
Zendesk
Data visualization
PowerBI
Tableau
Sector Experience
Business Services
Financial Services
Life Sciences & Pharma
Manufacturing
Technology
Experience
Market Awareness
Research
VP of Customer Success
4/2008 - Present
Built and led high-performing teams that delivered predictive analytics, win/loss intelligence, and revenue acceleration programs to enterprise clients across diverse sectors – unlocking deep buyer insights that boosted retention, reduced churn, and empowered cross-functional teams to tightly align go-to-market strategies with customer journey dynamics and decision behavior.
Key Skills: Win/Loss Program Design, Buyer Intelligence, Predictive Analytics, Revenue Strategy, Executive Advisory
Created 45+ Intelligence Centers that empowered Fortune 1000 companies to operationalize buyer intelligence - driving faster, data-informed decisions and accelerating strategic execution across sales, marketing, and product teams through cross-functional collaboration, product marketing alignment, and operational excellence.
Elevated customer retention from 67% to 81% and transformed NPS from -30 to +15 in just 6 months by centralizing buyer insights, aligning cross-functional teams, and enhancing customer onboarding strategies for stronger customer engagement with improved communication and interpersonal skills.
Drove a 9% lift in win rates, cut existing customer churn by 8%, and reactivated 31% of lost prospects through the global rollout of a comprehensive win/loss intelligence program with tracking of key metrics, scalable adoption workflows, and focused GTM engagements.
Reclaimed $2M in development and marketing spend by exposing misaligned initiatives and redirecting investments using
Key Skills: Win/Loss Program Design, Buyer Intelligence, Predictive Analytics, Revenue Strategy, Executive Advisory
Created 45+ Intelligence Centers that empowered Fortune 1000 companies to operationalize buyer intelligence - driving faster, data-informed decisions and accelerating strategic execution across sales, marketing, and product teams through cross-functional collaboration, product marketing alignment, and operational excellence.
Elevated customer retention from 67% to 81% and transformed NPS from -30 to +15 in just 6 months by centralizing buyer insights, aligning cross-functional teams, and enhancing customer onboarding strategies for stronger customer engagement with improved communication and interpersonal skills.
Drove a 9% lift in win rates, cut existing customer churn by 8%, and reactivated 31% of lost prospects through the global rollout of a comprehensive win/loss intelligence program with tracking of key metrics, scalable adoption workflows, and focused GTM engagements.
Reclaimed $2M in development and marketing spend by exposing misaligned initiatives and redirecting investments using
VoiceoftheBusiness Academy
Information Technology
VP of Customer Success
1/2012 - 1/2023
Designed and scaled a global LMS adopted by leading corporations and universities to deliver business intelligence education at scale – driving learner engagement, accelerating certification adoption, and securing executive
alignment by embedding buyer insights, competitive strategy, and customer success into high-impact, revenue- focused training content.
Key Skills: LMS Strategy, B2B Course Development, AI-Driven Instructional Design, Executive Enablement
- Launched 150+ animated, certified courses across customer success, artificial intelligence, and digital onboarding strategies to strengthen product adoption, workforce readiness, and pivotal onboarding engagements.
- Built certification roadmaps and ambassador programs, increasing enterprise and academic adoption by 13–18%.
- Deployed a high-performance, scalable LMS for 105K users - engineered with multilingual access, mobile-first design, and 99% uptime to maximize global reach, user engagement, and platform reliability through automation solutions, process management, and integration with SaaS platforms.
- Forged strategic partnerships with enterprises and universities which drove 87% student completion across a rigorous certification series - establishing a high-impact academic pipeline for scalable talent development and focused implementation of onboarding strategies that strengthened communication and interpersonal skills.
alignment by embedding buyer insights, competitive strategy, and customer success into high-impact, revenue- focused training content.
Key Skills: LMS Strategy, B2B Course Development, AI-Driven Instructional Design, Executive Enablement
- Launched 150+ animated, certified courses across customer success, artificial intelligence, and digital onboarding strategies to strengthen product adoption, workforce readiness, and pivotal onboarding engagements.
- Built certification roadmaps and ambassador programs, increasing enterprise and academic adoption by 13–18%.
- Deployed a high-performance, scalable LMS for 105K users - engineered with multilingual access, mobile-first design, and 99% uptime to maximize global reach, user engagement, and platform reliability through automation solutions, process management, and integration with SaaS platforms.
- Forged strategic partnerships with enterprises and universities which drove 87% student completion across a rigorous certification series - establishing a high-impact academic pipeline for scalable talent development and focused implementation of onboarding strategies that strengthened communication and interpersonal skills.
STRATEGIC AND COMPETITIVE INTELLIGENCE PROFESSIONALS (SCIP)
Data Science / Analytics
Executive Chairman of the Board
3/2011 - 8/2017
Revitalized a global nonprofit by driving revenue growth through innovative training and bold international market strategies. Spearheaded board-level transformation, launched high-yield programs, expanded global footprint, and
repositioned the organization as a dominant force in competitive intelligence and professional development for enterprise decision-makers.
Key Skills: Turnaround Strategy, Global Event Strategy, Online Training Monetization, Competitive Intelligence Leadership
- Eradicated over a decade of financial losses by launching a profitable online academy - transforming a legacy cost center into a scalable revenue engine.
- Increased Las Vegas conference revenue by 26%; launched $440K EU event.
Captured 41% of total organizational revenue through online training within 2 years - turning digital learning into a dominant, high-growth income stream by leveraging GTM strategies, targeted adoption initiatives, and customer
operations scaling.
repositioned the organization as a dominant force in competitive intelligence and professional development for enterprise decision-makers.
Key Skills: Turnaround Strategy, Global Event Strategy, Online Training Monetization, Competitive Intelligence Leadership
- Eradicated over a decade of financial losses by launching a profitable online academy - transforming a legacy cost center into a scalable revenue engine.
- Increased Las Vegas conference revenue by 26%; launched $440K EU event.
Captured 41% of total organizational revenue through online training within 2 years - turning digital learning into a dominant, high-growth income stream by leveraging GTM strategies, targeted adoption initiatives, and customer
operations scaling.
Motion International
Management Consulting
SVP of Customer Experience
2/1997 - 4/2011
Built and led teams delivering predictive analytics, win/loss frameworks, and revenue accelerators to enterprise clients across sectors.
Key Skills: Predictive Analytics & Buyer Intelligence, Win/Loss Program Design, Revenue Strategy & Acceleration, Cross-Functional Team Alignment, Enterprise Client Advisory
- Built and scaled a high-impact Oracle consulting practice serving global enterprise clients across Europe and the U.S. - driving revenue growth and operational scalability through intelligent automation, implementation teams,
customer-focused transformation workflows, and pivotal customer engagements.
Integrated a $6M UK acquisition and launched a U.S. consulting practice after 5 years leading EU operations - driving strategic transformation and operational efficiency with a lean startup mindset, stakeholder management, GTM alignment, and collaboration across offices.
- Engineered revenue accelerator programs anchored to expectation gap KPIs - boosted upsell probability by 24% through precision forecasting, strategic planning, and advanced data visualization that tracked key metrics for customer engagement and product marketing insights.
- Spearheaded executive war gaming, blind spot mapping, and customer journey redesigns for Fortune 500 clients – sharpening predictive analytics, accelerating transformation initiatives, and embedding strategic foresight into
implementation and onboarding engagements with focused adoption strategies.
Key Skills: Predictive Analytics & Buyer Intelligence, Win/Loss Program Design, Revenue Strategy & Acceleration, Cross-Functional Team Alignment, Enterprise Client Advisory
- Built and scaled a high-impact Oracle consulting practice serving global enterprise clients across Europe and the U.S. - driving revenue growth and operational scalability through intelligent automation, implementation teams,
customer-focused transformation workflows, and pivotal customer engagements.
Integrated a $6M UK acquisition and launched a U.S. consulting practice after 5 years leading EU operations - driving strategic transformation and operational efficiency with a lean startup mindset, stakeholder management, GTM alignment, and collaboration across offices.
- Engineered revenue accelerator programs anchored to expectation gap KPIs - boosted upsell probability by 24% through precision forecasting, strategic planning, and advanced data visualization that tracked key metrics for customer engagement and product marketing insights.
- Spearheaded executive war gaming, blind spot mapping, and customer journey redesigns for Fortune 500 clients – sharpening predictive analytics, accelerating transformation initiatives, and embedding strategic foresight into
implementation and onboarding engagements with focused adoption strategies.