Functional Skills
Business Operations
Budgeting
Strategic Planning
Operations Management
Revenue Growth
Communications
Customer Relationship Management
Digital Marketing / Advertising
Finance Transformation
Marketing Analytics
Software Skills
Monday
Google Docs
Google Sheets
Zapier
Salesforce
Miro
Sector Experience
Business Services
Languages
English
Experience
ROH Consulting
Operations
Consultant
7/2024 - Present
Lead operational strategy and execution for business owners and founders, driving measurable improvements in efficiency, team performance, and scalability. Serve as a fractional COO across diverse sectors, guiding restructuring efforts and operational roadmaps to support sustainable growth. Implement EOS to align leadership teams and create accountability across functions. Build custom systems for onboarding, client delivery, and cross-functional collaboration to increase execution speed and visibility.
Lemonade the Agency
Operations
Managing Director / Chief Operations Officer
6/2020 - 6/2024
Orchestrated operational transformation initiatives resulting in 600% revenue growth over three years. Aligned organizational objectives with operational goals to drive growth and profitability. Led the Client Services team, establishing executive relationships and achieving 15% year-over-year growth in repeat business. Cultivated a workplace culture resulting in a +73 Net Promoter Score from employees.
Huge
Marketing
Vice President of Client Services
5/2019 - 5/2020
Achieved a 20% increase in client satisfaction by fostering a collaborative centric culture with a high-performing team. Developed and implemented client success metrics and KPIs, utilizing data driven insights to optimize campaign performance. Primary liaison between clients and internal team, ensuring effective communication and successful project delivery.
LINUS
Operations
President
10/2015 - 4/2019
Revitalized agency, leading to most prosperous financial years by refining target markets and service offerings. Increased client retention by 35% through improved operational processes and quality assurance. Exceeded annual revenue and profit targets through strategic budgeting and maneuvers.
Questus
Operations
General Manager
7/2014 - 9/2015
Directed and managed all business operations for a multi-location agency, overseeing offices in SF, NYC, and LA. Spearheaded the development and implementation of strategic and operational initiatives, leading to 20% increase in revenue. Led and mentored department leads, driving alignment with business and client objectives and nurturing key client relationships.
Questus
Operations
Vice President of Operations
10/2008 - 6/2014
Championed financial and operational strategies, delivering a 30% revenue growth and a 20% uptick in client retention. Directed the successful launch of a third office, expanding market reach and increasing spend with existing geographical clients.