Functional Skills
Business Analysis
Business Operations
Business Development
Business Process Outsourcing
Business Unit Strategy
Cost Reduction
Customer Experience
Customer Relationship Management
Process Design / Re-engineering
Strategic Planning
Agile Software Development
Software Skills
Jira
Confluence
Certifications
CSMCertified Scrum Master
CSPCertified Scrum Professional
Sector Experience
Business Services
Healthcare
Retail
Technology
Experience
RCH Agile Consulting
Management Consulting
Founder | Business Agility Coach
3/2023 - Present
• Provided Agile coaching and transformation strategy consulting to multiple clients, delivering measurable improvements in team efficiency and executive alignment
• Conducted Agile assessments, developing customized transformation roadmaps tailored to client needs
• Partnered with executives to define targeted Agile transformation goals, leading to measurable increases in team performance and predictability
• Trained teams, Scrum Masters, and Product Owners to build long-term Agile sustainability
• Conducted Agile assessments, developing customized transformation roadmaps tailored to client needs
• Partnered with executives to define targeted Agile transformation goals, leading to measurable increases in team performance and predictability
• Trained teams, Scrum Masters, and Product Owners to build long-term Agile sustainability
Digital Additive
Operations
Director Agile Enablement
7/2015 - 3/2023
• Led Agile transformation resulting in stable delivery and product owner teams, improving backlog transparency
• Worked with the CEO and President to achieve the transformation goals of decreased delivery time, increased ROI, and improved predictability
• Redesigned team structures, shifting from client-specific teams to cross-functional teams aligned to company offerings, increasing efficiency and scalability
• Trained 100% of new hires on Agile methodology and DA Agile process, ensuring a seamless onboarding experience and consistent Agile adoption
• Facilitated quarterly and annual strategic planning session with senior leadership, directly contributing to 15% revenue growth and improved organizational alignment
• Managed Jira and Confluence administration, optimizing workflows and improving team efficiency
• Worked with the CEO and President to achieve the transformation goals of decreased delivery time, increased ROI, and improved predictability
• Redesigned team structures, shifting from client-specific teams to cross-functional teams aligned to company offerings, increasing efficiency and scalability
• Trained 100% of new hires on Agile methodology and DA Agile process, ensuring a seamless onboarding experience and consistent Agile adoption
• Facilitated quarterly and annual strategic planning session with senior leadership, directly contributing to 15% revenue growth and improved organizational alignment
• Managed Jira and Confluence administration, optimizing workflows and improving team efficiency
LeadingAgile
Management Consulting
Enterprise Transformation Consultant
3/2014 - 7/2015
• Worked with large corporations to craft a transformation strategy allowing business units to transition into a more agile oriented organization
• Worked with Senior Management to form Agile teams with the necessary skill sets to deliver on strategic initiatives
• Provided 1-3 day Agile boot camps for all teams in the organization when starting their transformation journey
• Provided targeted coaching to teams based on specific metrics used to measure transformation progress of each team
• Worked with clients on developing an agile governance structure that allowed strategic areas to focus on improving capabilities allowing the organization to achieve their strategic goals
• Worked with Senior Management to form Agile teams with the necessary skill sets to deliver on strategic initiatives
• Provided 1-3 day Agile boot camps for all teams in the organization when starting their transformation journey
• Provided targeted coaching to teams based on specific metrics used to measure transformation progress of each team
• Worked with clients on developing an agile governance structure that allowed strategic areas to focus on improving capabilities allowing the organization to achieve their strategic goals
The Proven Method
Other
Agile Coach
10/2013 - 3/2014
• Led cross-functional team through Agile Adoption, enhancing collaboration and improving delivery efficiency through iterative planning and continuous feedback loops
• Guided management in transitioning from a traditional Waterfall approach to Agile, improving project visibility and responsiveness
• Equipped the Project Manager with Agile-aligned strategies to navigate the corporate toll gate process, ensuring compliance while maintaining an Agile cadence, resulting in smoother project execution and reduced bottlenecks
• Guided management in transitioning from a traditional Waterfall approach to Agile, improving project visibility and responsiveness
• Equipped the Project Manager with Agile-aligned strategies to navigate the corporate toll gate process, ensuring compliance while maintaining an Agile cadence, resulting in smoother project execution and reduced bottlenecks
Invision Inc.
Operations
Manager, Operations | Agile Coach
10/2011 - 1/2013
• Worked with senior management to develop process improvements across the company geared towards a more collaborative environment
• Agile coach for all scrum teams
• Member of team responsible for the rollout of the new performance review software; responsible for system administration and employee training on the new product
• Scrum Master for three teams (one co-located, two distributed), guiding Agile adoption and continuous improvement
• Partnered with the Executive Team to address adoption gaps through strategic working sessions
• Collaborated with Product Owners to refine and prioritize the backlog, ensuring multiple sprints of well-estimated stories
• Guided team improvements by facilitating Sprint Retrospectives and proactively removing impediments
• Agile coach for all scrum teams
• Member of team responsible for the rollout of the new performance review software; responsible for system administration and employee training on the new product
• Scrum Master for three teams (one co-located, two distributed), guiding Agile adoption and continuous improvement
• Partnered with the Executive Team to address adoption gaps through strategic working sessions
• Collaborated with Product Owners to refine and prioritize the backlog, ensuring multiple sprints of well-estimated stories
• Guided team improvements by facilitating Sprint Retrospectives and proactively removing impediments
Vertafore, Inc.
Information Technology
Project Manager / Scrum Master
4/2006 - 10/2011
• Coached 5+ teams on Agile best practices during their first year of transition, working closely with Product Owners and Scrum Masters to drive continuous improvement
• Led Scrum training for the entire Development department, collaborating with management to ensure a smooth Agile adoption
• Managed multiple projects, including new client implementations and additional rollouts, while contributing to final-round sales calls for prospective ImageRight clients
• Led Scrum training for the entire Development department, collaborating with management to ensure a smooth Agile adoption
• Managed multiple projects, including new client implementations and additional rollouts, while contributing to final-round sales calls for prospective ImageRight clients
SBC Systems
Information Technology
Sr. Software Implementation Consultant
3/2002 - 12/2005
• Assessed client needs to customize and configure SBC's Benefits Workstation 5.0, developed functional requirements, implemented custom scripting and rules generation, and designed training strategies while providing troubleshooting support
BUCK Consultants
Other
Health and Welfare Consultant
5/1999 - 3/2002
• Acted as the main client project marketing contact for Managed Care Organizations, insurance companies, HR Administration system providers, and other third-party vendors