Functional Skills

Business Development
Cost Reduction
Customer Experience
Finance Transformation
HR Transformation
Integration Management (IMO)
Operational Efficiency
Operational Transformation
PMO Transformation
Post-Merger Integration
Process Design / Re-engineering
Program Management
Voice of the Customer
Value Propositions Development
Business Operations

Software Skills

Agentforce
Canva
Google Sheets
iOS
MacOS
Microsoft Excel
Microsoft Office
Microsoft Project
Microsoft Visio
Netsuite
OpenAI
Salesforce
Smartsheet
Windows

Certifications

CLSSBBCertified Lean Six Sigma Black Belt
ITILIT Infrastructure Library Certified
PMPProject Management Professional

Sector Experience

Business Services
Financial Services
Healthcare
Social & Public Sector
Technology

Languages

English

Countries Worked In

AU ZA AE US

Notable Clients

AT&T
Express Scripts Holding
Moderna
Nationwide
Thompson Street Capital Partners
Big 4 Accounting
Fortune 500
Top Consulting Firms

Experience

Owens Legacy Management Consulting
Owner
2/2020 - Present
With over 20 years of industry and consulting, Owens Legacy has the capability to provide world-class Business Transformation and Strategic Program Management services to your organization.
Clients Served: EY, Moderna, MediaRadar, Thomson Street Capital Partners, Endicott Capital, BossifyAI, Black Bourbon Society
Salesforce Management Consulting
Engagement Director, Delivery
4/2025 - Present
• Serve as executive engagement lead for enterprise Salesforce transformations ($10M+), partnering with C-suite stakeholders to align business objectives, value realization, and delivery strategy.
• Shape program scope, success metrics, and value narratives in collaboration with sales, solution, and client leadership teams to ensure commercial viability and delivery feasibility.
• Act as a trusted advisor to clients by translating business transformation goals into executable roadmaps, governance models, and KPI frameworks.
• Support pre-sales and expansion efforts by de-risking delivery assumptions, identifying downstream transformation opportunities, and reinforcing value realization strategies post-sale.
• Lead executive steering committees, ensuring alignment across business, technology, and operating model changes throughout the engagement lifecycle.
Clients Served: Centene, Alliant
Ernst & Young (EY) Management Consulting
Global Chief of Staff & PMO Lead (Contract)
1/2022 - 6/2022
Standing up a Strategic Initiatives PMO for the carveout of a capability into a Sub-Service Line with ~2000 employees and $250M in annual revenue.
Cognizant Management Consulting
Process Automation Engagement Manager
2/2018 - 12/2021
Excelled in the assessment, implementation oversight, engagement leadership, program management, business development, and upselling of digital operations transformation solutions for clients, primarily within the P&C and L&A insurance verticals
Clients served: Metlife, Nationwide, Dominion Energy, Merck, AT&T, Microsoft, OneAmerica, Selective Insurance
MorganFranklin Consulting Management Consulting
Manager
4/2017 - 10/2017
Owned processes in association with assessment, implementation, and program management of Strategy & Transformation solutions for clients across multiple industries.
Clients served: Krispy Kreme Doughnuts, JAB Holdings
LexisNexis Risk Solutions Operations
Senior Manager, Business Projects
11/2016 - 3/2017
Accountable for project and program management of strategic and tactical business initiatives within the Insurance vertical.
Deloitte Management Consulting
Senior Consultant
10/2014 - 11/2016
Accountable for assessment, implementation oversight, program management, business development, and upsell of Business Transformation solutions for clients within the Public Sector, with specific focus on the Federal Government.
Clients Served: NOAA, FDA (CDER), IRS
Genpact Management Consulting
Senior Manager
8/2011 - 10/2014
Assumed responsibility for the assessment, project management, business development, and upsell of Business Transformation solutions for clients within the P&C Insurance and Healthcare industries.
Clients Served: Express Scripts, Liberty Medical, Allianz (Australia), Mutual & Federal (South Africa)
Allstate Other
Risk Management Consultant
9/2008 - 7/2011
Risk Management & Compliance, Process Improvement, Six Sigma for the IT Infrastructure organization
KPMG Management Consulting
Advisory Associate
6/2007 - 6/2008
IT Audit, Risk Management