Functional Skills
Commercial Due Diligence
Customer Relationship Management
Operational Due Diligence
Organizational Design
Post-Merger Integration
Pricing Strategy
Revenue Growth
Strategic Planning
Vendor Management
Operational Transformation
Process Improvements
Software Skills
Salesforce
Tableau
Jira
Sector Experience
Business Services
Media & Entertainment
Technology
Telecom
Experience
Private Practice
Start-Up
Independent Consulting – Operational Transformation & GTM Strategy
3/2022 - Present
• Advised executive leadership on GTM strategy, tech stack, and financial data streams to improve visibility and board-level reporting.
• Designed and delivered a five-year financial plan with multiple scenario variants, aligning revenue, expense, and headcount forecasts to strategic growth priorities.
• Advised emerging and small businesses on revenue growth models, potential mergers and acquisitions, and go-to-market strategy optimization.
• Designed and delivered a five-year financial plan with multiple scenario variants, aligning revenue, expense, and headcount forecasts to strategic growth priorities.
• Advised emerging and small businesses on revenue growth models, potential mergers and acquisitions, and go-to-market strategy optimization.
SingTel
Media & Communications
VP, Client Success
8/2018 - 8/2021
• Led post-acquisition integration of Videology’s Customer Operations org into Amobee and Singtel, preserving continuity across clients, teams, and revenue
• Unified North American managed service teams under a single Client Success model, improving internal satisfaction scores from ~50% to 85%+ (internal NPS).
• Reduced campaign turnaround times from 2–4 days to as fast as 2 hours by aligning Delivery Management with Sales and improving operational responsiveness.
• Unified North American managed service teams under a single Client Success model, improving internal satisfaction scores from ~50% to 85%+ (internal NPS).
• Reduced campaign turnaround times from 2–4 days to as fast as 2 hours by aligning Delivery Management with Sales and improving operational responsiveness.
Videology
Operations
SVP, Customer Operations
8/2008 - 8/2018
• Led a 60-person global Customer Operations team across Client Success, RevOps, and 24/7 Support to drive platform growth from Series A to acquisition and through integration.
• Delivered 98% annual client retention, 22% upsell growth, and 90%+ client satisfaction. Maintained >95% team satisfaction and recognized by 90%+ of clients as “genuinely invested in their success.”
• Directed operational due diligence and business integration for two M&A deals; retained 100% of clients and 86% of employees post-close.
• Delivered 98% annual client retention, 22% upsell growth, and 90%+ client satisfaction. Maintained >95% team satisfaction and recognized by 90%+ of clients as “genuinely invested in their success.”
• Directed operational due diligence and business integration for two M&A deals; retained 100% of clients and 86% of employees post-close.
Advertising.com (AOL)
Operations
Director, Customer Success
3/2004 - 8/2008
• Increased vertical revenue from $25MM to $180MM annually by developing a "right pricing" strategy within the Online Education segment.
• Delivered 300% growth in the Midwest portfolio.
• Built operational efficiencies saving clients $35MM annually and boosting satisfaction 30%.
• Led smooth client transition through AOL acquisition.
• Delivered 300% growth in the Midwest portfolio.
• Built operational efficiencies saving clients $35MM annually and boosting satisfaction 30%.
• Led smooth client transition through AOL acquisition.