Functional Skills
Business Analysis
Business Development
Business Operations
Change Management / Org Design
Commercial Strategy
Customer Experience
Digital Transformation
Program Management
Project Management
Strategic Planning
Agile Software Development
Customer Relationship Management
Wealth Management
Product Strategy
Business Process Outsourcing
Software Skills
ServiceNow
Salesforce
Salesforce Marketing Cloud
Certifications
PMPProject Management Professional
SASAFe Agilist
Sector Experience
Automotive
Business Services
Consumer Goods
Financial Services
Languages
English
Case Study
Case Studies
Notable Clients
Kraft Heinz
Novartis
Volkswagen Group
Volvo Group
Big 4 Accounting
Top Consulting Firms
Experience
NXG
Management Consulting
Founder, Digital Transformation Consulting
8/2024 - Present
• Implemented Agentic AI and autonomous workflows for two small-business clients, transitioning solutions from pilot to production, automating key processes by 30% and improving overall efficiency by 22%.
• Led enterprise-wide Generative AI transformation for a middle-market HealthTech firm, creating a capability assessment and roadmap that identified $10M+ in operational efficiencies within 12 months.
• Advised AI/ML SaaS startup founders on product strategy and organizational design aligned with talent and capability development for professional services clients, contributing to a 30% increase in their seed funding.
• Provided GTM strategy and tactics for DC office of $5.31B Wealth Management firm using Low/No-Code automations.
• Led enterprise-wide Generative AI transformation for a middle-market HealthTech firm, creating a capability assessment and roadmap that identified $10M+ in operational efficiencies within 12 months.
• Advised AI/ML SaaS startup founders on product strategy and organizational design aligned with talent and capability development for professional services clients, contributing to a 30% increase in their seed funding.
• Provided GTM strategy and tactics for DC office of $5.31B Wealth Management firm using Low/No-Code automations.
Ernst & Young (EY)
Management Consulting
Managing Director, Business Transformation
6/2022 - 4/2024
• Spearheaded enterprise deployment of a Retrieval-Augmented Generation (RAG) system to enable 100+ use cases, increasing knowledge worker productivity by 35% across the organization.
• Built and managed a portfolio of Generative AI and automation pilots with defined success metrics, tracking P&L benefits of over $5M annually and presenting compelling business cases to C-suite stakeholders.
• Enabled EY to harness generative AI opportunities by assembling a global team of 20+ engineers and SMEs, facilitating rapid learning and scalability with Microsoft CoPilot partnership, accelerating adoption by 40%.
• Built a comprehensive change management framework for GenAI implementations, including stakeholder training, behavioral adoption planning, and structured workflow redesign, achieving an 85% user adoption rate.
• Created an enterprise-wide AI initiative assessment methodology spanning Value Proposition, Delivery, and Creation, reducing deployment timelines by 20% and improving project ROI by 15%.
• Drove operational improvements through technology enablement on ServiceNow platform, resulting in a 12% reduction in G&A costs and a 30% increase in self-help resolution for a global CPG client.
• Built and managed a portfolio of Generative AI and automation pilots with defined success metrics, tracking P&L benefits of over $5M annually and presenting compelling business cases to C-suite stakeholders.
• Enabled EY to harness generative AI opportunities by assembling a global team of 20+ engineers and SMEs, facilitating rapid learning and scalability with Microsoft CoPilot partnership, accelerating adoption by 40%.
• Built a comprehensive change management framework for GenAI implementations, including stakeholder training, behavioral adoption planning, and structured workflow redesign, achieving an 85% user adoption rate.
• Created an enterprise-wide AI initiative assessment methodology spanning Value Proposition, Delivery, and Creation, reducing deployment timelines by 20% and improving project ROI by 15%.
• Drove operational improvements through technology enablement on ServiceNow platform, resulting in a 12% reduction in G&A costs and a 30% increase in self-help resolution for a global CPG client.
Volkswagen Financial Services
Product Management / Strategy
Director, Digital Transformation & CX Performance
9/2015 - 5/2022
• Directed a $15M digital transformation program spanning CRM, sales, origination, and CX; oversaw 8+ concurrent initiatives and coordinated cross-functional teams across Marketing, IT, and Operations, improving customer satisfaction scores by 20%.
• Championed Salesforce Marketing Cloud integration for 1.2M customers; owned vendor contracts, stakeholder alignment and performance dashboards.
• Piloted and launched three digital products ("AutoGravity," "My Next Audi," and "Audi ReLease"), standardizing them as enterprise-scale programs through governance and operational alignment, leading to a 15% uplift in digital sales channels.
• Defined and tracked P&L impact for all major digital programs; secured finance sign-off and reported quarterly benefit realization to executive leadership, demonstrating consistent ROI of over 20%.
• Designed a digital KPI dashboard to track initiative performance in real-time and support continuous improvement decisions, resulting in a 25% faster decision-making cycle.
• Led end-to-end e-commerce strategy for online warranty product sales, including personalization, A/B testing, and channel atribution, driving a 30% increase in online revenue.
• Championed Salesforce Marketing Cloud integration for 1.2M customers; owned vendor contracts, stakeholder alignment and performance dashboards.
• Piloted and launched three digital products ("AutoGravity," "My Next Audi," and "Audi ReLease"), standardizing them as enterprise-scale programs through governance and operational alignment, leading to a 15% uplift in digital sales channels.
• Defined and tracked P&L impact for all major digital programs; secured finance sign-off and reported quarterly benefit realization to executive leadership, demonstrating consistent ROI of over 20%.
• Designed a digital KPI dashboard to track initiative performance in real-time and support continuous improvement decisions, resulting in a 25% faster decision-making cycle.
• Led end-to-end e-commerce strategy for online warranty product sales, including personalization, A/B testing, and channel atribution, driving a 30% increase in online revenue.
DMI
Product Management / Strategy
Managing Director, Digital Experience Division
3/2009 - 8/2015
• Grew division revenue 250% over four years through strategic account expansion and new service offerings, exceeding target growth by 50%.
• Built and led a team of 50 professionals delivering multi-channel transformation initiatives for mid-market clients, achieving a 90% client retention rate.
• Expanded a $40K engagement into a $1.1M, multi-year strategic partnership — a 816% increase in annual contract value driven by delivery excellence and trusted advisor relationships.
• Mentored 12+ Project Managers, Account Directors, and SW Engineering leads while driving operational excellence, improving team productivity by 20%.
• Built and led a team of 50 professionals delivering multi-channel transformation initiatives for mid-market clients, achieving a 90% client retention rate.
• Expanded a $40K engagement into a $1.1M, multi-year strategic partnership — a 816% increase in annual contract value driven by delivery excellence and trusted advisor relationships.
• Mentored 12+ Project Managers, Account Directors, and SW Engineering leads while driving operational excellence, improving team productivity by 20%.