Functional Skills
Customer Relationship Management
Digital Transformation
Strategic Planning
Software Development
Project Management
Master Data Management
Data Analysis
Procurement
Business Analysis
Agile Software Development
Cybersecurity
Systems Integration
Risk Management
Regulatory Compliance
Robotic Process Automation
Software Skills
Active Directory
Jira
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Salesforce
SAP CRM
ServiceNow
Azure Active Directory
Cloud computing
Dynamics 365
Google App engine
Google Apps script
Microsoft Project
Microsoft Visio
Sector Experience
Automotive
Energy
Financial Services
Manufacturing
Technology
Languages
English
German
Notable Clients
BP
Department of Energy and Climate Change (UK)
Hitachi Rail Europe
Honda Motors
Taylor Rose
Fortune 500
Experience
DXC Technology
Corporate Strategy & Development
Principal, Service (Delivery) Assurance
1/2022 - 2/2025
• Led digital service assurance and AI-enhanced automation design for finance and operations platforms across Banking/FS, engineering, pubic sector and legal services.
• Oversaw automation opportunities embedded in ServiceNow, Salesforce, and SAP workstreams (Teams of #9-#35) for $10M–$150M programs, modernizing business-critical applications and digital workflows; solution, finance & risk reviews
• For two key UK high street banks planned and governed delivery of new BPO including application integration for receipts; for EU banks and wealth management similarly core and non-core application development + management (including rationalisation), security, infra and workplace
• Managed delivery governance, stakeholder buy-in, and strategic alignment across departments
• Supported major RFPs, aligning technology design (cloud first and MaaS) with business value and client success for two major UK banks and four European business banks (GE, Lux + ES)
• Shaped client-facing architecture for Dynamics 365, ServiceNow, Salesforce and secure APIs
• Directed security design under ISO27001, secure-by-design and Zero Trust
• Oversaw automation opportunities embedded in ServiceNow, Salesforce, and SAP workstreams (Teams of #9-#35) for $10M–$150M programs, modernizing business-critical applications and digital workflows; solution, finance & risk reviews
• For two key UK high street banks planned and governed delivery of new BPO including application integration for receipts; for EU banks and wealth management similarly core and non-core application development + management (including rationalisation), security, infra and workplace
• Managed delivery governance, stakeholder buy-in, and strategic alignment across departments
• Supported major RFPs, aligning technology design (cloud first and MaaS) with business value and client success for two major UK banks and four European business banks (GE, Lux + ES)
• Shaped client-facing architecture for Dynamics 365, ServiceNow, Salesforce and secure APIs
• Directed security design under ISO27001, secure-by-design and Zero Trust
Taylor Rose MW
Corporate Strategy & Development
IT Strategy and business change planning
9/2021 - 1/2022
• Led overhaul of the IT governance and cyber security framework for a growing law firm.
• Directed strategic realignment post-merger, implementing ITIL processes and resilience KPIs, embedding ISO27001-aligned policies and GDPR compliance.
• Developed roadmap for cyber security controls, automated processes, and operational testing procedures.
• Developed OKRs, KPIs and implemented Cyber resilient ITIL processes to enhance IT service management and business readiness. and roles alignment post-merger; built roadmap for automation
• Directed strategic realignment post-merger, implementing ITIL processes and resilience KPIs, embedding ISO27001-aligned policies and GDPR compliance.
• Developed roadmap for cyber security controls, automated processes, and operational testing procedures.
• Developed OKRs, KPIs and implemented Cyber resilient ITIL processes to enhance IT service management and business readiness. and roles alignment post-merger; built roadmap for automation
Kynetec Ltd
Information Technology
MANAGED SERVICES PROCUREMENT + TRANSITION PROGRAMME MANAGER
6/2021 - 11/2021
(overlapping with above)
Responsible for MSP contract and practice review, tender for services, selection criteria and change recommendations, incl. ITIL and best practice guidance, sourcing model changes + adoption
• Comprehensive contract review and requirements for improved, more cost-effective service.
• Requirements gathering, sourcing model, RFP formulation, business case and approval process.
• Directed MSP RFP, contract renewal, and architectural transition planning
• Embedded ITIL-aligned practices and cloud model changes across operations
Responsible for MSP contract and practice review, tender for services, selection criteria and change recommendations, incl. ITIL and best practice guidance, sourcing model changes + adoption
• Comprehensive contract review and requirements for improved, more cost-effective service.
• Requirements gathering, sourcing model, RFP formulation, business case and approval process.
• Directed MSP RFP, contract renewal, and architectural transition planning
• Embedded ITIL-aligned practices and cloud model changes across operations
CDP Limited
Management Consulting
SENIOR MANAGER, GOVERNMENT BANKING TENDERS; – Enterprise Transformation and Programme Consultant
9/2020 - 5/2021
Responsible for tender responses for complex, time-constrained industry-first delivery programs
• Coordinated, estimated, drafted major tender responses and submitted on time on 2-year service build.
• Built teams of senior managers, repository-based content and daily stand-ups and group sessions
• Led business and data analysis, technology refresh planning, guided on tender practice.
• Won the bid with high-quality proposal inside short window, with process model, requirements & risks
• Turned around cloud data platform delivery and introduced process automation and AI-enablement in data pipelines.
• Embedded agile delivery and DevOps practices to accelerate innovation. Improved governance, accountability, and change readiness
• Architected scalable SaaS delivery roadmap and embedded Agile and DevOps practices
• Improved governance, agile practice, supplier accountability, and change readiness
• Coordinated, estimated, drafted major tender responses and submitted on time on 2-year service build.
• Built teams of senior managers, repository-based content and daily stand-ups and group sessions
• Led business and data analysis, technology refresh planning, guided on tender practice.
• Won the bid with high-quality proposal inside short window, with process model, requirements & risks
• Turned around cloud data platform delivery and introduced process automation and AI-enablement in data pipelines.
• Embedded agile delivery and DevOps practices to accelerate innovation. Improved governance, accountability, and change readiness
• Architected scalable SaaS delivery roadmap and embedded Agile and DevOps practices
• Improved governance, agile practice, supplier accountability, and change readiness
INCITE-INSIGHT LTD
Information Technology
SENIOR PROGRAMME MANAGER, GOVERNMENT PROCUREMENT
6/2020 - 1/2021
(overlapping with above) Responsible for registrations, bids and expert deployment on Government procurement frameworks
• Managed multiple specialist opportunities/bids and project delivery, coordinating marketing approach, submitting proposals and bids, resourcing and planning delivery
• Registered the firm for specific ITSM and transformation services under the new cloud arrangements, including artefacts, design approach and service definition
• Managed multiple specialist opportunities/bids and project delivery, coordinating marketing approach, submitting proposals and bids, resourcing and planning delivery
• Registered the firm for specific ITSM and transformation services under the new cloud arrangements, including artefacts, design approach and service definition
McMillan Williams Solicitors
Management Consulting
PROGRAM MANAGER, DATA PRIVACY + ENTERPRISE SYSTEMS
2/2018 - 2/2020
(overlapping with above)
• Achieved GDPR compliance in four months, optimizing cyber security and data privacy and enhancing enterprise security systems
• Directed cross-functional teams, embedding information governance standards to align with ISO and Cyber Essentials frameworks.
• Initiated and co-authored internal cyber awareness campaigns
• Achieved GDPR compliance in four months, optimizing cyber security and data privacy and enhancing enterprise security systems
• Directed cross-functional teams, embedding information governance standards to align with ISO and Cyber Essentials frameworks.
• Initiated and co-authored internal cyber awareness campaigns
IChemE Association
Information Technology
TECHNICAL ARCHITECT, ESTATE REVIEW
12/2019 - 1/2020
(overlapping with above) Responsible for reviewing a legacy antiquated estate to identify risks and key migration challenges
• Identified and resolved multiple issues stalling Azure realisation & specific 365 application development.
• Validated ERP data remediation + business case for Finance migrating to Dynamics and GAD overhaul.
• Access and information security assessment and requirements for replacement infosec solution
• Integration plans and options comparison for Dynamics & Access Dimensions finance systems
• Identified and resolved multiple issues stalling Azure realisation & specific 365 application development.
• Validated ERP data remediation + business case for Finance migrating to Dynamics and GAD overhaul.
• Access and information security assessment and requirements for replacement infosec solution
• Integration plans and options comparison for Dynamics & Access Dimensions finance systems
Hitachi Consulting
Information Technology
PROGRAM MANAGER SOLUTION DELIVERY (CONTRACT
7/2016 - 11/2017
Responsible for completing a program review to accelerate delivery of key improvement initiatives
• Initially hired to oversee ERP integration of the new in-house developed maintenance system.
• Focused on system development and integration, data solutions, automation & service contracts
• Directed cyber security workstream, created European policy centre and began global alignment
• Developed and implemented improved threat / risk assessment process & penetration test practice
• Initiated rail industry cyber working group with DfT to address absence of train systems standards.
• Carried out high level ISO27001 audit/assessment to project compliance preparations.
• Managed corporate GDPR, established cross-functional action group and data mapping in 4 weeks
• Defined programs and introduced improved stakeholder engagement & communications, robust program governance and effective business change management
• Conducted architectural, data & infosec review and business analysis,
• Initially hired to oversee ERP integration of the new in-house developed maintenance system.
• Focused on system development and integration, data solutions, automation & service contracts
• Directed cyber security workstream, created European policy centre and began global alignment
• Developed and implemented improved threat / risk assessment process & penetration test practice
• Initiated rail industry cyber working group with DfT to address absence of train systems standards.
• Carried out high level ISO27001 audit/assessment to project compliance preparations.
• Managed corporate GDPR, established cross-functional action group and data mapping in 4 weeks
• Defined programs and introduced improved stakeholder engagement & communications, robust program governance and effective business change management
• Conducted architectural, data & infosec review and business analysis,
Honda of the UK manufacturing ltd
Corporate Strategy & Development
PROGRAM MANAGER & SAP TRANSITION MANAGER (CONTRACT
7/2015 - 6/2016
Responsible for managing large-scale SAP migration and departmental transformation programs
• Led program with 8 projects, including outsourcing, automation, info governance and service contracts
• Aligned master data management across development and operations, start of information governance, new data and access (IAMS) security standards across Europe for infra and end-user-computing
• Improved governance and engaged stakeholders to obtain support for challenging migration approach
• New ERP rationalisation & transition approach, reformed cutover plan & improve supplier performance
• Led Euro migration of EUC outsource, accelerated proposals and directed RFP to save £5m in 5 years
• Effectively managed SAP legacy migration to a new data centre to secure £900k+ saving in year 1
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• Led program with 8 projects, including outsourcing, automation, info governance and service contracts
• Aligned master data management across development and operations, start of information governance, new data and access (IAMS) security standards across Europe for infra and end-user-computing
• Improved governance and engaged stakeholders to obtain support for challenging migration approach
• New ERP rationalisation & transition approach, reformed cutover plan & improve supplier performance
• Led Euro migration of EUC outsource, accelerated proposals and directed RFP to save £5m in 5 years
• Effectively managed SAP legacy migration to a new data centre to secure £900k+ saving in year 1
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