Functional Skills
Agile Software Development
Communications
Customer Service
Integration Management (IMO)
Product Data Management
Software Development
Supply Chain Integration
Supply Chain Management
Technical Writing
User Acceptance Testing
Business Analysis
Data Migration
Software Skills
Microsoft Word
Microsoft Excel
PowerBI
Microsoft PowerPoint
ServiceNow
Jira
Microsoft Visio
Confluence
Smartsheet
Sector Experience
Business Services
Consumer Goods
Retail
Languages
English
Countries Worked In
PH US
Fortune 500
Experience
Gildan Activewear Inc
Information Technology
Business Analyst
7/2025 - 1/2026
Participated in Centric PLM configuration meetings to identify key requirements, translating them into actionable Jira user stories with clear acceptance criteria.
Standardized and cleansed 40,000+ FlexPLM legacy data records using Excel (VLOOKUP, Pivot Tables) ensuring alignment with Centric PLM schema requirements.
Validated and reconciled over 9,000 records across legacy FlexPLM and Centric PLM to ensure 100% data integrity post-migration.
Migrated 1,800 FlexPLM product data to a new Sharepoint archive site, ensuring historical data access for a user base of 100+.
Standardized and cleansed 40,000+ FlexPLM legacy data records using Excel (VLOOKUP, Pivot Tables) ensuring alignment with Centric PLM schema requirements.
Validated and reconciled over 9,000 records across legacy FlexPLM and Centric PLM to ensure 100% data integrity post-migration.
Migrated 1,800 FlexPLM product data to a new Sharepoint archive site, ensuring historical data access for a user base of 100+.
Gap
Information Technology
Business Systems Analyst
10/2017 - 6/2023
• Led the successful user adoption of Centric Product Lifecycle Management (PLM) to all 4 brands in Gap Inc by providing post-deployment white glove support during critical business milestones; creating SOP and business process documents specific to each brand; partnering with Product Management, Engineering, and Change Management teams to share insights taken from user issues and feedback
• As point of contact for end users, leveraged subject matter expertise and business process knowledge in Centric PLM, Enovia PLM, Bamboo Rose Global Sourcing and Supply Chain sourcing applications to diagnose and resolve customer issues about data accuracy, systems integrations, and systems flows. Resolved 90% of issues on first contact, enhancing client satisfaction.
• Engaged with business stakeholders to provide consultative support on business needs, strategies, and changes; on outage alignment and planning.
• As point of contact for end users, leveraged subject matter expertise and business process knowledge in Centric PLM, Enovia PLM, Bamboo Rose Global Sourcing and Supply Chain sourcing applications to diagnose and resolve customer issues about data accuracy, systems integrations, and systems flows. Resolved 90% of issues on first contact, enhancing client satisfaction.
• Engaged with business stakeholders to provide consultative support on business needs, strategies, and changes; on outage alignment and planning.
Infosys Technologies Ltd.
Information Technology
Technology Lead
4/2008 - 10/2017
• Led Engineering support team for Gap Inc.'s inventory management applications, achieving a 98% issue resolution rate within SLA parameters.
• Led the conversion of 60% of Gap Inc.'s mainframe applications to the Clerity platform. Developed and executed testing plans, coordinating efforts across multiple teams ensuring 100% adherence to project timelines.
• Defined acceptance criteria and managed dependencies for a Supply Chain Management project, facilitating coordinated development efforts across multiple teams.
• Managed small enhancements and defect prioritization, collaborating with Product Managers and SMEs to deliver 100% of enhancements on time and within scope.
• Led the conversion of 60% of Gap Inc.'s mainframe applications to the Clerity platform. Developed and executed testing plans, coordinating efforts across multiple teams ensuring 100% adherence to project timelines.
• Defined acceptance criteria and managed dependencies for a Supply Chain Management project, facilitating coordinated development efforts across multiple teams.
• Managed small enhancements and defect prioritization, collaborating with Product Managers and SMEs to deliver 100% of enhancements on time and within scope.
Safeway, Inc.
Information Technology
Senior Programmer
6/2003 - 2/2007
• Maintained and supported Safeway Inc.'s warehousing and supply chain applications, ensuring 99% system uptime and reliability.
• Analyzed and resolved incidents within SLA, following structured escalation procedures.
• Analyzed and resolved incidents within SLA, following structured escalation procedures.