Functional Skills
Sales Training
Customer Experience
Product Support
Customer Segmentation
Biomedical Engineering
Content Strategy
Customer Service
Employee Retention
Launch Planning & Preparation
Sales Enablement
Training and Coaching
Voice of the Customer
Learning & Development
Software Skills
Asana
Confluence
Dropbox
Enzyme
G Suite
Hubspot
Sector Experience
Business Services
Healthcare
Life Sciences & Pharma
Technology
Telecom
Experience
Safrela Consulting
Corporate Strategy & Development
Founder & Principal Consultant
9/2021 - Present
Design and implement customer education strategies to increase product adoption and retention.
- Conduct comprehensive training gap audits, map customer training journeys, and deliver actionable recommendations.
- Build and implement scalable onboarding and training programs, including custom content and LMS solutions.
- Lead cross-functional teams to execute training initiatives, measure impact, and iterate for continuous improvement.
- Conduct comprehensive training gap audits, map customer training journeys, and deliver actionable recommendations.
- Build and implement scalable onboarding and training programs, including custom content and LMS solutions.
- Lead cross-functional teams to execute training initiatives, measure impact, and iterate for continuous improvement.
Enzyme
Operations
Sr.Education & Training manager
2/2018 - 5/2021
Enzyme eQMS is a quality and regulatory submission cloud-based platform to help life science companies get to market faster.
- Developed and implemented Enzyme Community platform for online courses, accelerating client go-to-market readiness.
- Established and managed QMS implementation, regulatory, and training content.
Improved client satisfaction by streamlining onboarding and compliance training.
- Developed and implemented Enzyme Community platform for online courses, accelerating client go-to-market readiness.
- Established and managed QMS implementation, regulatory, and training content.
Improved client satisfaction by streamlining onboarding and compliance training.
Gooru
Operations
Training & Marketing Manager
9/2014 - 12/2017
Gooru is an online learning platform to help educators curate and customize the curriculum for their students.
- Designed and delivered training programs for educators and administrators using Gooru’s learning platform.
- Led train-the-trainer sessions, ensuring consistent and scalable implementation across districts.
- Designed and delivered training programs for educators and administrators using Gooru’s learning platform.
- Led train-the-trainer sessions, ensuring consistent and scalable implementation across districts.
Intuitive Surgical
Operations
Product Education Specialist
10/2010 - 9/2012
Intuitive Surgical is a medical device company developing robot-assisted surgical systems to enhance minimally invasive surgery.
- Developed training materials (onboarding scripts, how-to videos, tutorials, reference charts) for the daVinci Xi System.
- Worked with instructional designers and videographers to develop customer training courses.
- Trained the sales organization and customers (physicians, allied health professionals, educators) during the product launch of the daVinci Si System.
- Developed training materials (onboarding scripts, how-to videos, tutorials, reference charts) for the daVinci Xi System.
- Worked with instructional designers and videographers to develop customer training courses.
- Trained the sales organization and customers (physicians, allied health professionals, educators) during the product launch of the daVinci Si System.
Medtronic
Sales
Technical Field Engineer
10/2006 - 10/2010
Medtronic’s CRDM division develops products to support cardiac arrhythmias.
- Provided technical support for pacemaker and defibrillator implantation surgeries at leading Boston hospitals, including Massachusetts General, Brigham and Women's, and Beth Israel Deaconess.
- Conducted monthly education sessions to train diverse healthcare professionals, including surgeons, physicians, allied health professionals, and fellows, on cardiac rhythm management devices and procedures.
- Provided technical support for pacemaker and defibrillator implantation surgeries at leading Boston hospitals, including Massachusetts General, Brigham and Women's, and Beth Israel Deaconess.
- Conducted monthly education sessions to train diverse healthcare professionals, including surgeons, physicians, allied health professionals, and fellows, on cardiac rhythm management devices and procedures.