Functional Skills

Data Analysis
Agile Software Development
Customer Relationship Management
Business Analysis
Business Process Outsourcing
Change Management / Org Design
Project Management
Process Improvements
User Experience Design (UX)
Communications
Digital Experience Design
Requirement Analysis

Software Skills

Microsoft Excel
SQL
Jira
Confluence
Sharepoint
Swagger
Postman

Sector Experience

Business Services
Financial Services
Technology
Telecom
Transportation & Logistics

Experience

Innovance Consulting Other
Senior Business Analyst
6/2023 - 2/2025
Gathered and analyzed business requirements for mobile app and internet banking systems. Developed comprehensive documentation for backend and frontend teams, improving developer onboarding and reducing revision cycles by 20%. Used JIRA to manage and track all development tasks. Conducted detailed API testing using Postman and Swagger, identifying and documenting 15+ critical bugs before production. Performed data analysis and optimized queries using SQL and DBeaver. Served as Scrum Master to facilitate Agile ceremonies and team coordination. Led full-cycle QA testing across 5+ sprints, ensuring 98% bug-free releases and smooth UAT handovers. Supported UAT and production environment transitions, coordinating closely with developers and QA for seamless go-lives.
ETIYA Other
Business Analyst / Senior Business Analyst
3/2021 - 6/2023
Initially hired as a Business Analyst and promoted to Senior Business Analyst based on performance. Led business requirements analysis for CRM telecom projects in Oman. Conducted stakeholder meetings to gather, clarify, and finalize project requirements. Collaborated with client stakeholders during on-site meetings to refine business needs, contributing to 100% requirement alignment and faster sign-offs. Created workflows and process maps in MS Visio.
Designed wireframes using Balsamiq that improved UI clarity and reduced user testing feedback cycles by 30%. Authored detailed Software Requirements Specifications (SRS) documents. Facilitated UAT sessions and delivered hands-on training to end users, boosting user adoption by 25% post-launch.
MARS LOGISTICS Other
Assistant Process Development Specialist
11/2020 - 2/2021
Developed process improvement strategies to enhance operational efficiency. Collaborated with cross-functional teams to identify and resolve workflow bottlenecks.