Functional Skills
Business Analysis
Business Operations
Change Management / Org Design
Organizational Design
Project Management
Enterprise Content Management
Post-Merger Integration
Business Process Outsourcing
Strategic Planning
Customer Relationship Management
Agile Software Development
Scenario Planning
Software Development
Operational Efficiency
Revenue Growth
Software Skills
SAS
Jira
SAP CRM
Salesforce
Miro
Smartsheet
Qualtrics
PowerBI
Trello
Netsuite
Tableau
Monday
Confluence
Certifications
CLSSBBCertified Lean Six Sigma Black Belt
CSMCertified Scrum Master
PCCPProsci Certified Change Practitioner
SASAFe Agilist
Sector Experience
Business Services
Industrials
Manufacturing
Real Estate
Technology
Fortune 500
Top Consulting Firms
Experience
Lighthouse Business Consulting LLC
Management Consulting
Founder and Coach
1/2019 - Present
Part-time boutique consultancy concurrent with full-time leadership roles, coaching business executives on strategies focused on streamlining operations to enhance revenue growth by aligning with company vision and partnering to execute the best customer experiences through iterative value creation.
Cushman & Wakefield
Operations
Strategic M&A Leader– Humana Account
1/2024 - 11/2024
Direct post-merger integrations across workstreams optimizing synergy capture and organizational alignment for Humana's corporate real estate portfolio.
• Proven success leading post-merger integrations and program governance of $200M+ in acquisitions, encompassing 200+ locations across diverse markets.
• Overhauled and optimized end-to-end processes, accelerating timelines while improving operational efficiency and quality.
• Designed and implemented industry best practices for managing complex acquisitions, including those involving bankruptcy proceedings.
• Proven success leading post-merger integrations and program governance of $200M+ in acquisitions, encompassing 200+ locations across diverse markets.
• Overhauled and optimized end-to-end processes, accelerating timelines while improving operational efficiency and quality.
• Designed and implemented industry best practices for managing complex acquisitions, including those involving bankruptcy proceedings.
Intapp
Operations
Head of Business Operations
1/2022 - 1/2024
Drove a high-performance team focused on strategic process transformation to enable Intapp to efficiently scale to support rapid growth while being aligned with customers needs.
• Directed optimal restructuring, staffing, and alignment to Intapp's strategic objectives, embedding process improvement capabilities and KPI frameworks.
• Accomplishments: o75% reduction of new location setup-time leveraging scenario planning and an effective integration playbook. o65% reduction of GL close lead-time and 50% reduction of AR costs per transaction. o50% reduction of onboarding lead-time, accelerating workforce readiness for 300+ new hires annually. o35% reduction in vendor contract costs.
oSpearheaded change management strategy and enterprise transformation of the Sales lifecycle systems (Quote to Cash).
• Directed optimal restructuring, staffing, and alignment to Intapp's strategic objectives, embedding process improvement capabilities and KPI frameworks.
• Accomplishments: o75% reduction of new location setup-time leveraging scenario planning and an effective integration playbook. o65% reduction of GL close lead-time and 50% reduction of AR costs per transaction. o50% reduction of onboarding lead-time, accelerating workforce readiness for 300+ new hires annually. o35% reduction in vendor contract costs.
oSpearheaded change management strategy and enterprise transformation of the Sales lifecycle systems (Quote to Cash).
Cushman & Wakefield
Operations
Sr Director, Global Platform Operations & Strategy Leader
1/2018 - 1/2021
Championed building a business transformation organization and community of practice to provide best-in-class support for our Global Occupier Services account teams.
• $200M+ in revenue unlocked on a strategic client account.
• $20M+ of bottom-line growth to date.
• $500K in additional EBITDA generated by engineering a dynamic staffing model to swiftly ramp up client sites.
• Coached high performance agile teams thatprovided clients with a clear roadmap for safe back-to-office operations. These strategic initiatives were recognized by executive leadership and showcased by our CEO on CNBCas an industry best practice.
• $200M+ in revenue unlocked on a strategic client account.
• $20M+ of bottom-line growth to date.
• $500K in additional EBITDA generated by engineering a dynamic staffing model to swiftly ramp up client sites.
• Coached high performance agile teams thatprovided clients with a clear roadmap for safe back-to-office operations. These strategic initiatives were recognized by executive leadership and showcased by our CEO on CNBCas an industry best practice.
Booz Allen Hamilton
Engineering
Engineering Consultant, Senior Scrum Master
1/2017 - 1/2018
Coached scrum masters and multiple software development teams utilizing scrum methodologies and led professional growth and conflict resolution programs.
• $1M reduction in testing costs YoY by providing engineering expertise, including a comprehensive testing plan for a Veterans Affairs Project.
• $1M reduction in testing costs YoY by providing engineering expertise, including a comprehensive testing plan for a Veterans Affairs Project.
Scientific Games
Product Management / Strategy
Senior Principal Enterprise R&D Process Architect
1/2009 - 1/2017
Oversaw and applied project management methodologies in R&D for strategic initiatives.
• $8M in bottom line savings by building, training, mentoring, and certifying over 50 Green Beltcandidates with an internal continuous improvement program.
• Spearheaded creation and execution of a New Product Introduction (NPI) transformation resulting in: o20% improvement of on-time software delivery and 20% increase in design capacity, resulting in a supermarket for strategic product placement in the field. o25% increase in hardware design capacity, enabling accelerated time-to-market.
● Early Career Experience
• $8M in bottom line savings by building, training, mentoring, and certifying over 50 Green Beltcandidates with an internal continuous improvement program.
• Spearheaded creation and execution of a New Product Introduction (NPI) transformation resulting in: o20% improvement of on-time software delivery and 20% increase in design capacity, resulting in a supermarket for strategic product placement in the field. o25% increase in hardware design capacity, enabling accelerated time-to-market.
● Early Career Experience
Airport Operations, United Airlines
Operations
Continuous Improvement Specialist
1/2007 - 1/2009
Process Improvement "below the wing"; more info upon request.
NIST Manufacturing Extension Partnership
Management Consulting
Manufacturing Specialist
1/2006 - 1/2007
Process Improvement for manufacturing, including training; more info upon request.
Industrial Assessment Center of University of Dayton
Management Consulting
Lead Lean Consultant
1/2004 - 1/2005
Process Improvement for manufacturing, energy efficiency audits; more info upon request.