Functional Skills
Customer Relationship Management
Technical Writing
Project Management
Business Analysis
Business Intelligence
Data Migration
Internal Communications
Sales Operations
Communications
Collateral Development
Learning & Development
Operations Management
Sales and Operations Planning (S&OP)
Accounting Software Implementation
Content Marketing
Software Skills
Adobe Photoshop
Asana
Canva
Google Analytics
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Miro
Smartsheet
SurveyMonkey
OpenAI
Outlook
WordPress
Google Docs
HTML
Sector Experience
Business Services
Financial Services
Healthcare
Social & Public Sector
Technology
Notable Clients
Adobe
Deutsche Bank
MetLife
Microsoft
Fortune 500
Experience
CARY COMMUNICATIONS
Media & Communications
Founder, Content Designer, Communications Consultant
1/2012 - Present
• Refine communication strategies for global enterprises and senior executives. Create engaging content, simplify technical ideas, streamline marketing materials, and design professional graphics.
• Deliver presentations, pitch decks, brand guidelines, templates, brochures, infographics, surveys, webinars, and workbooks. Design custom pitch decks for start-ups.
• Craft executive resumes, LinkedIn profiles, and infographic bios for C-level executives, optimizing layouts for ATS compatibility and keyword integration. Assess needs, define goals, understand audiences, and conduct comprehensive interviews. Projects include writing, editing, design, feedback, layout, and review stages.
• Project highlights:
• Cisco: Created hundreds of presentations, executive conference keynotes, quarterly business updates, etc.
• Adobe: Created presentations to train global salesforce on conversion to software as a service (SaaS).
• Metlife: Developed new overview presentations explaining company upd
• Deliver presentations, pitch decks, brand guidelines, templates, brochures, infographics, surveys, webinars, and workbooks. Design custom pitch decks for start-ups.
• Craft executive resumes, LinkedIn profiles, and infographic bios for C-level executives, optimizing layouts for ATS compatibility and keyword integration. Assess needs, define goals, understand audiences, and conduct comprehensive interviews. Projects include writing, editing, design, feedback, layout, and review stages.
• Project highlights:
• Cisco: Created hundreds of presentations, executive conference keynotes, quarterly business updates, etc.
• Adobe: Created presentations to train global salesforce on conversion to software as a service (SaaS).
• Metlife: Developed new overview presentations explaining company upd
Cisco Systems
Media & Communications
Sr. Manager, Internal Communications, Cisco Services
1/1998 - 1/2012
Global roles in Sales Operations, Marketing Communications, Engineering, and Services
Sr. Manager, Internal Communications, Cisco Services 2010 - 2012
• Led sales operations and marketing communications teams across virtual teams in 5 theaters. Managed global team of 18 internal communications managers. Improved messaging and streamlined multi-channel collateral. Developed new global messaging processes to ensure consistency.
• Selected to serve as Chair of the Services Collaboration Board.
• Created the first-ever virtual all-hands meeting at Cisco. This 2010 remote event was attended by 4,000+ people and scored 9/10 upon launch. Coordinated hundreds of vendors, content creators, presenters, developers,
account managers, and global technical support teams to ensure smooth execution across Cisco sites from San Jose to Sydney.
Sr. Manager, Internal Communications, Cisco Services 2010 - 2012
• Led sales operations and marketing communications teams across virtual teams in 5 theaters. Managed global team of 18 internal communications managers. Improved messaging and streamlined multi-channel collateral. Developed new global messaging processes to ensure consistency.
• Selected to serve as Chair of the Services Collaboration Board.
• Created the first-ever virtual all-hands meeting at Cisco. This 2010 remote event was attended by 4,000+ people and scored 9/10 upon launch. Coordinated hundreds of vendors, content creators, presenters, developers,
account managers, and global technical support teams to ensure smooth execution across Cisco sites from San Jose to Sydney.
US/Canada Theater & Engineering
Corporate Strategy & Development
Sr. Communications Manager
1/2006 - 1/2010
• Streamlined and focused communications strategies for the US/Canada sales organization, enhancing the targeting and impact of key messages.
• Introduced a quarterly sales briefing packet which replaced underutilized expensive collateral produced by the marketing team. The sales team raved about its accessibility, timeliness, and color-coded, easy-to-use format.
• Introduced a quarterly sales briefing packet which replaced underutilized expensive collateral produced by the marketing team. The sales team raved about its accessibility, timeliness, and color-coded, easy-to-use format.
Inside Sales Worldwide
Operations
Sr. Operations Manager
1/1998 - 1/2006
• Selected to launch Cisco's first outsourced sales team. Drove requirements, RFP, infrastructure plan, hiring, and training. Built 2 new sales teams of 200 representatives in Atlanta and Salt Lake City within 5 months. Created and delivered all training content and materials to new hires.
• Launched 10 new Cisco international sales offices within 18 months including Beijing, Sydney, Munich, Milan, Paris, and London. Coordinated logistics, operations, equipment, language/culture requirements, and processes with global teams. Trained new teams on Cisco onboarding and development curriculum.
• Facilitated annual WW Inside Sales Summits, developed agenda topics, assigned speakers, review presentations.
• Ran operations support and analytics for 800-person Inside Sales team. Oversaw team of 8 business analysts and data analysts. Delivered analytics and reported daily to global sales team. Prior Roles: Publisher of numerous best-selling book series for major non-fiction publishing houses
• Launched 10 new Cisco international sales offices within 18 months including Beijing, Sydney, Munich, Milan, Paris, and London. Coordinated logistics, operations, equipment, language/culture requirements, and processes with global teams. Trained new teams on Cisco onboarding and development curriculum.
• Facilitated annual WW Inside Sales Summits, developed agenda topics, assigned speakers, review presentations.
• Ran operations support and analytics for 800-person Inside Sales team. Oversaw team of 8 business analysts and data analysts. Delivered analytics and reported daily to global sales team. Prior Roles: Publisher of numerous best-selling book series for major non-fiction publishing houses