Functional Skills

Business Analysis
Business Operations
Business Development
Business Planning
Change Management / Org Design
Customer Experience
Customer Relationship Management
Digital Transformation
Financial Management
Financial Planning & Analysis (FP&A)
Growth Strategy
Leadership Development
Operational Efficiency
Operational Risk Management
Strategic Planning

Sector Experience

Travel & Hospitality

Experience

Long John Silver's Corporate Strategy & Development
Chief Operating Officer
10/2023 - 10/2025
Scope: 500+ restaurants 240 corporate restaurants P&L $450M
Louisville, KY (Oct 2023-Oct 2025)
• Expanded EBITDA $15M → $28M in 24 months driven by labor model re-engineering (-0.95%; ~$2.3M) and COGS controls (-1.0%; ~$2.4M).
• Delivered three consecutive years of positive system comps (+7%, +5%, +2.5%) via check and transaction growth.
• Improved voice of customer +7 pts; speed‑of‑service time -12%.
• Launched loyalty and mobile; 0 → 675K members in 17 months; digital mix 3% → 12%; higher repeat and check.
• Rebuilt field org: turnover -57%, bench +50%, internal fill +15%; instituted monthly ops reviews and KPI scorecards.
Endeavor Restaurant Group Corporate Strategy & Development
Chief Operating Officer
5/2021 - 10/2023
Scope: 10+ full-service restaurants Multiple Brands Louisville, KY (May 2021- Oct 2023)
• Scaled portfolio from 5 → 10+ restaurants; revenue +$8M; AUV +4%.
• Margin: COGS/Labor -1.5% using weekly flash and store‑level KPI dashboards.
JP Pirtle Realtors Sales
Licensed Real Estate Agent
1/2017 - 1/2023
• Residential/commercial transactions; advised investors and franchisees on site selection and portfolio strategy.
Papa John's Pizza Operations
Senior Vice President, North American Operations
1/2000 - 11/2018
Scope: 3,500 restaurants $2B system sales 650 corporate restaurants
Louisville, KY (Jan 2000-Nov 2018)
• Led 3,500 restaurants / $2B system sales; +$306M incremental revenue; +7% share.
• $10M annual savings through menu re-engineering and vendor savings.
• Reduced field turnover -27% through span redesign; launched global LMS for 25,000 employees (training cost -12%).
North American Operations Operations
Vice President
1/2013 - 1/2015
• Led 650 corporate‑owned restaurants with end‑to‑end responsibility for revenue, cost, and labor performance.
• Achieved YoY comp sales growth and improved pre‑tax margin +1.4% through operational and vendor efficiencies.
North American Operations Operations
Vice President, Global Operations Support & Training
1/2008 - 1/2013
• Oversaw global training, operations support, and an operations call center handling 500K+ inquiries annually.
• Lowered call center costs -12% via reporting automation and offshore optimization.
Papa John's International Operations
Earlier Leadership Roles
1/2000 - 1/2008
• Progressive field and headquarters roles (including Director of Operations; Director, New Product Implementation) supporting system‑wide SOPs and major product launches.
● Other Experience
Independent Advisory, Restaurant/Multi‑Unit (2018–2021) - Real estate, franchise site selection, and ops turnaround support.