• Lead strategic initiatives enhancing workplace relationships and compliance, significantly reducing employee grievances through effective mediation and conflict resolution.
• Conduct comprehensive investigations into complex employee relations issues, setting standards for documentation and legal compliance.
• Served as a subject matter expert in HR policy, ensuring compliance and effective application across the organization.
• Implement innovative solutions to enhance employee satisfaction and reduce turnover. Establish strong relationships with management and staff, influencing positive outcomes and strategic alignment with company goals.
• Developed and implemented HR policies and training initiatives that significantly improved leadership capabilities and operational efficiency.
• Spearheaded key projects aimed at modernizing HR practices and procedures, ensuring they align with the dynamic needs of the business and enhance overall workforce management.

• (Director level/equivalent reporting to VP, Human Resources & Labor Relations USA)
• Directed employee and labor relations strategy, enhancing workplace harmony and compliance across multiple locations.
• Led first-chair negotiations for union contracts, board of adjustments, and arbitrations, adeptly managing Unfair Labor Practice claims and union avoidance strategies, enhancing labor relations.
• Guided leadership on contract interpretation and provided training on union collaboration and tools, ensuring knowledgeable and compliant management practices.
• Oversaw critical employee relations disciplines, including approving terminations, advising on high-profile EEOC investigations, mediations, and senior employee relations strategies.
• Authored and revised company policies, maintaining alignment with legal requirements and business objectives.
• Fostered a culture of professionalism, partnership, and people-focus under the mentorship of the Vice President, Human Resources & Labor Relations USA, setting a standard for conduct and business operations.

• Spearheaded positive relations between management and employees, ensuring compliance and cohesion.
• Managed first-chair negotiations and implementation of collective bargaining agreements.
• Fostered collaborative outcomes that strengthened relationships between employees, union representatives, and management, contributing to a cohesive work environment.
• Operated both independently and as part of a team under the guidance of the Vice President, Human Resources & Labor Relations USA, embodying the core values of professionalism, people focus, and partnership.
Manager, Employee Relations (November 2021 to March 2023)
• Recognized for exemplary performance and promoted to Employee Relations Manager, overseeing critical aspects of employee relations across the organization.
• Oversaw all employee relations aspects, including EEOC investigations and mediations, boosting organizational integrity and employee satisfaction.
• Delegated cases effectively to Employee Relations Partners using HRIS, enhancing case management efficiency and accuracy.
• Enhanced employment relations through strategic projects and process improvements.
• Championed an Employer of Choice culture by managing and refining Termination Appeal processes and standards.
• Assessed and enhanced the cultural and operational environment at various stations, advocating for necessary improvements to ensure optimal working conditions.
• Maintained a comprehensive understanding of labor law changes, trend

• Oversaw the implementation and management of performance management processes, onboarding programs, training activities, and grievance and disciplinary procedures, enhancing HR service delivery and compliance.
• Directed comprehensive recruitment and selection processes across 20 airports in the USA, including advertising, interviewing, and contracting, streamlining hiring practices to ensure optimal staffing levels.
• Managed a diverse team of 26 direct HRBP reports and 31 indirect reports, fostering a culture of professionalism. Delivered targeted training and mentoring to new HR business partners nationwide, covering essential areas such as employee/labor relations, legal compliance, compensation, and benefits.
• Led strategic HR projects, including policy enhancements and the development of an updated employee handbook, ensuring alignment with current laws and corporate goals.
• Facilitated organizational restructuring initiatives, contributing to the design and deployment of effective HR programs and activities to support employee relations and organizational development.

• Provided strategic, tactical, and operational support to field management teams in a human resources generalist capacity.
• Manage day-to-day activities associated with employee/labor relations, performance management, staffing, turnover and retention, terminations, employee records, legal compliance, compensation, and benefits administration.
• Serve as a business partner and advisor to line management on complex employee issues.
• Aligned business objectives with management and employees in designated business units, acting as a consultant to management on human resource-related issues.
• Served as an employee champion and change agent, anticipating HR-related needs and formulating partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization
• Oversaw talent acquisition, development, and retention strategies to ensure they meet the organization's current and future workforce needs, incorporating the latest industry trends and best practices in HR management.
• Guided and supported the management team in performance management processes, including setting performance standards, conducting appraisals, and planning for employee development.
• Facilitated leadership development programs and initiatives that equip leaders with the necessary skills to lead their teams effectively, fostering a culture of continuous learning and improvement.
• Acted as a primary contact for employee

• Provided strategic, consultative Human Resource support and leadership for assigned business units.
• Identified and framed human resource issues and solutions to business problems by providing human resource expertise in implementing the strategic business direction and in determining the essential tactical human resources elements.
• Managed all Human Resource functions and programs within designated client groups, including, but not limited to, employee relations, recruitment, policy administration, employee involvement, practices, training, organizational change and development, and communications.
• Demonstrated accountability for functional, business, and broad company objectives. Integrated and developed processes that met business needs across the organization, managed complex issues, involved in long-term planning, and contributed to the overall business strategy.
• Fostered and promoted positive employee relations throughout the organization.
• Reported directly to the AVP, Human Resources.

• Interviewed and hired candidates, while using effective recruiting methods and offering a positive onboarding experience for new associates; performing one-on-one feedback discussions with each associate within the first 90 days to enable employee success and integrating compensation, benefits, and performance management systems.
• Led HR operations, including conducting internal investigations, processing unemployment claims, assessing staffing / training needs, ensuring the delivery of phenomenal training, discussing outcomes with department leaders and associates, determining talent benchmarks / strengths, and identifying gaps in training / skills.
• Supervised 300+ employees in managing all aspects of store operations for a nationwide food retailer while ensuring adherence to employment laws, regulations, company policies, and other related guidelines.
• Compiled statistical reports based on employment-related data, such as hires, terminations, performance reviews, and turnover rates.
• Managed performance management processes and evaluated performance reviews by building strategic partnerships with leadership / management.

• Managed the end-to-end recruitment process, from job posting and interviewing to selecting candidates, ensuring a seamless hiring experience to meet organizational staffing needs efficiently.
• Oversaw payroll processing and benefits administration, including health insurance and retirement plans, ensuring accurate and timely delivery of employee compensation and benefits packages.
• Employee Relations and Engagement: Acted as a primary contact for employee relations, addressing inquiries and resolving issues to maintain a positive work environment and foster employee engagement and satisfaction.
• Coordinated and facilitated training and development programs to enhance employee skills, performance, and career growth, aligning with the company's strategic objectives.
• Ensured compliance with federal, state, and local employment laws and regulations and implemented HR policies and procedures to uphold legal standards and organizational values.
• Reported directly to the Director of Human Resources Manager.

• Spearheaded the execution of HR policies, ensuring adherence to legal and organizational standards, and played a key role in developing and revising procedures to align with changing regulations and corporate objectives.
• Managed comprehensive benefits programs, including health, life, and disability insurance and retirement savings plans, providing guidance to employees on eligibility, coverage options, and enrollment processes to ensure informed participation.
• Acted as a liaison between management and employees to address inquiries, resolve conflicts, and foster a positive work environment, thereby enhancing employee satisfaction and reducing turnover rates.
• Coordinated and delivered targeted training sessions to develop employee skills and competencies, supporting career advancement and organizational growth through a focus on continuous learning and professional development.
• Assisted in the recruitment process by screening candidates, conducting initial interviews, and facilitating onboarding sessions for new hires, ensuring a smooth integration into the company culture and alignment with corporate values and expectations.

• Engaged in rotational assignments across key HR functions, including recruitment, employee relations, performance management, compensation and benefits, and budget management, gaining a comprehensive overview of HR operations in a real-world setting.
• Took part in structured training sessions and workshops designed to enhance HR competencies, including technical knowledge, soft skills like communication and problem-solving, and an understanding of HR's strategic role within an organization.
• Contributed to ongoing HR projects, such as analyzing benefits programs, conducting employee engagement surveys, or assisting with leadership development initiatives, providing actionable insights and recommendations.
• Built relationships with HR professionals and participated in networking events, benefiting from mentorship opportunities to guide your professional growth and understanding of various HR career paths.
• Assisted with daily HR tasks such as posting job openings, screening applicants, scheduling interviews, and preparing orientation materials, ensuring the smooth operation of the HR department and gaining practical experience in HR administrative functions.