• Designed and executed research drawing from a range of methods (e.g., usability testing and concept testing) to generate tactical and strategic insights for the development of digital products.
• Developed conceptual frameworks, user experience metrics, and performance monitoring tools; analyzed and synthesized qualitative and quantitative data; and produced comprehensive knowledge products (including infographics, presentations, and journey maps) for a wide range of audiences.
• Devised design recommendations and engagement strategies aimed at enhancing equitable and accessible services.

• Orchestrated qualitative and mixed-methods program evaluations and research that sought to understand and respond to gaps in social and health services, with an emphasis on equity for people experiencing marginalization.
• Took charge of conceptual framework (e.g., logic model) development, participant recruitment, data collection and analysis, and knowledge transfer and exchange activities.
• Designed and facilitated training workshops on research methods to build capacity across teams.
• Consulted, advised, and communicated with senior staff and external stakeholders to facilitate issues resolution and led the development of cross-agency topics on projects and reports.

• Successfully administered a realist review of community-based responses to opioid-related harms across North America.
• Led the development of an analytical framework to conceptualize impacts of social, health, and economic policies on intervention design, implementation, and effects.
• Identified and nurtured collaborations and validated research processes and findings with an advisory committee.
• Facilitated meetings using various consensus building techniques, such as the nominal group technique.