Functional Skills
Project Management
Supply Chain Management
Demand Planning
Inventory Management
Procurement
Quality Management
Supply Chain Optimization
Customer Service
Inventory Control
Systems Integration
Operational Efficiency
Data Governance
Service Delivery
Supply Chain Integration
Software Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Trello
Outlook
Sharepoint
Dynamics 365
Certifications
CAPMCertified Associate in Project Management
CLSSGBCertified Lean Six Sigma Green Belt
CSCPCertified Supply Chain Professional
Sector Experience
Aerospace & Defense
Automotive
Industrials
Manufacturing
Transportation & Logistics
Countries Worked In
AU CA FI USCase Study
Case Studies
Supply Chain Optimization and ERP Process Redesign for Mining Equipment Manufacturer
Manufacturing
Supply Chain Optimization
Data Analysis
Master Data Management
Inventory Optimization and Process Improvement Using Six Sigma
Industrials
Operational Transformation
Supply Chain Management
Data Analysis
Regional HQ & Warehouse Relocation Project
Manufacturing
Project Management
Workforce Optimization
Business Planning
Experience
Normet Group
Operations
Sales Support Manager
2/2023 - 3/2025
Led the North American aftermarket service parts supply chain and customer service across planning, fulfillment, inventory control, and global and local procurement. Directed customer service and demand planning to improve order accuracy, service levels, and business alignment. Standardized end-to-end workflows, delivered cross-functional process improvements, and partnered with global teams to resolve sourcing issues and clear backlogs. Built scalable systems and operating discipline through process redesign, master data governance, and AI-assisted analytics.
• Achieved a 38% reduction in cycle stock dispatch time for the U.S. and over 25% for Canada by engineering a responsive Excel-based interim demand planning solution focused on forecast precision, inventory optimization, and replenishment synchronization.
• Reduced seasonal delays by nearly 52% across North America over two years during peak months, delivering consistent, repeatable efficiency gains.
• Elevated North American supply chain performance by standardizing ERP-driven processes and spearheading initiatives that shortened lead times, improved order accuracy, optimized procurement workflows, and strengthened data integrity and operational execution.
• Improved inventory accuracy and data stability by orchestrating a region-wide master data cleanup and governance initiative aligned with Microsoft D365 updates for supply chain and finance.
• Achieved a 38% reduction in cycle stock dispatch time for the U.S. and over 25% for Canada by engineering a responsive Excel-based interim demand planning solution focused on forecast precision, inventory optimization, and replenishment synchronization.
• Reduced seasonal delays by nearly 52% across North America over two years during peak months, delivering consistent, repeatable efficiency gains.
• Elevated North American supply chain performance by standardizing ERP-driven processes and spearheading initiatives that shortened lead times, improved order accuracy, optimized procurement workflows, and strengthened data integrity and operational execution.
• Improved inventory accuracy and data stability by orchestrating a region-wide master data cleanup and governance initiative aligned with Microsoft D365 updates for supply chain and finance.
Phyxter Corp
Operations
VP of Operations (Contract Role
1/2020 - 1/2024
Led U.S. and Canadian operations for a SaaS-based home services platform startup, aligning platform development with real-world service workflows to support provider success and national growth.
• Increased brand visibility and customer acquisition by deploying targeted digital marketing strategies to drive business expansion in a high-growth startup environment.
• Co-founded an HVAC business in Vernon, BC, to validate Phyxter's service workflows, building it into a legitimate, award-winning operation.
• Increased brand visibility and customer acquisition by deploying targeted digital marketing strategies to drive business expansion in a high-growth startup environment.
• Co-founded an HVAC business in Vernon, BC, to validate Phyxter's service workflows, building it into a legitimate, award-winning operation.
Boart Longyear
Operations
U.S. Operational Excellence Manager
9/2018 - 5/2020
Managed development and execution of continuous improvement and supply chain strategies across U.S. drilling operations. Led both top-down and ground-up initiatives to align execution with business goals and strengthen operational performance. Coached operations teams to adopt structured project management practices and elevate execution discipline across operational workflows. Reported progress to senior leadership and recommended targeted actions.
• Delivered over $1M in cost savings within eight months by spearheading a Six Sigma initiative that overhauled order fulfillment, eliminated operational inefficiencies, and uncovered an additional $8M in potential inventory optimization.
• Strengthened project execution by embedding structured planning disciplines into daily operations, improving team accountability, prioritization, and cross-functional coordination.
• Supported the Agile rollout of TruProductivity, a mobile app for real-time drilling data, boosting field efficiency and data-driven decision-making across global sites.
• Delivered over $1M in cost savings within eight months by spearheading a Six Sigma initiative that overhauled order fulfillment, eliminated operational inefficiencies, and uncovered an additional $8M in potential inventory optimization.
• Strengthened project execution by embedding structured planning disciplines into daily operations, improving team accountability, prioritization, and cross-functional coordination.
• Supported the Agile rollout of TruProductivity, a mobile app for real-time drilling data, boosting field efficiency and data-driven decision-making across global sites.
Normet Group
Operations
Director of Operational Excellence
1/2018 - 9/2018
Led global continuous improvement and safety management initiatives to boost productivity, drive operational standardization, and enhance regional service performance.
• Managed implementation of an ISO 9001:2015 Quality Management System, integrating it into Canadian operations to strengthen compliance, standardization, and audit readiness.
• Managed implementation of an ISO 9001:2015 Quality Management System, integrating it into Canadian operations to strengthen compliance, standardization, and audit readiness.
Normet Group
Operations
Regional Aftermarket and Manufacturing Manager
2/2012 - 1/2018
Oversaw regional aftermarket service, equipment manufacturing, and supply chain operations, ensuring alignment with quality, safety, and delivery standards while supporting long-term equipment performance and customer satisfaction.
• Achieved the highest gross margin performance of any global business line while holding full P&L accountability for regional aftermarket operations, optimizing service delivery and operational efficiency after relocating from Australia to lead North American operations.
• Cut operational costs and improved customer proximity by relocating and restructuring Normet's North American headquarters and main warehouse from Wisconsin to Utah, building a new operations team, and preserving full regional service capability.
• Achieved the highest gross margin performance of any global business line while holding full P&L accountability for regional aftermarket operations, optimizing service delivery and operational efficiency after relocating from Australia to lead North American operations.
• Cut operational costs and improved customer proximity by relocating and restructuring Normet's North American headquarters and main warehouse from Wisconsin to Utah, building a new operations team, and preserving full regional service capability.
Normet Group
Operations
Manager of Manufacturing and Repair
5/2010 - 2/2012
Managed equipment modification and delivery to meet Australian mining regulations and client-specific requirements while supporting aftermarket service operations across Asia Pacific.
• Improved process consistency and strengthened quality systems by leading the implementation of ISO 9001:2008 standards in coordination with site leadership, helping the operation better meet customer expectations.
• Developed a local manufacturing process later adopted globally, improving production efficiency and standardizing outputs across multiple markets.
• Improved process consistency and strengthened quality systems by leading the implementation of ISO 9001:2008 standards in coordination with site leadership, helping the operation better meet customer expectations.
• Developed a local manufacturing process later adopted globally, improving production efficiency and standardizing outputs across multiple markets.
General Dynamics Land Systems
Operations
Operations & Project Manager
10/2001 - 4/2010
Directed complex manufacturing and integration projects for the Light Armored Vehicle (LAV) platform, leading cross-functional teams to meet quality, compliance, and delivery targets for military clients.
• Led the development and execution of the Heavy Grade Repair program for combat-damaged vehicles, coordinating cross-functional teams to restore fleet readiness through structured project delivery.
• Completed multiple Rapid Acquisition Projects on time and within budget, including the LAV Armor Enhancement program, earning a leadership award for solution-focused execution.
• Delivered a new armored vehicle fleet for a national defense program, managing the complete fit-out and deployment within budget and timeline.
• Led the development and execution of the Heavy Grade Repair program for combat-damaged vehicles, coordinating cross-functional teams to restore fleet readiness through structured project delivery.
• Completed multiple Rapid Acquisition Projects on time and within budget, including the LAV Armor Enhancement program, earning a leadership award for solution-focused execution.
• Delivered a new armored vehicle fleet for a national defense program, managing the complete fit-out and deployment within budget and timeline.