Functional Skills
Employee Engagement
Learning & Development
Program Management
Project Management
Training and Coaching
Instructional Design
Business Communication
Change Management / Org Design
Strategic Planning
People Operations
Organizational Learning
Operational Efficiency
Leadership Development
Software Skills
Asana
Camtasia
Canva
Confluence
DocuSign
G Suite
Microsoft Office
Qualtrics
WordPress
Workday
Zoom
Articulate 360
Sector Experience
Business Services
Social & Public Sector
Technology
Experience
Clio
Human Resources
Learning Experience Designer
2/2022 - 5/2025
• Managed training projects with cross-functional stakeholders to design programs, courses, and guides for new platform and process implementation, policy compliance, and talent development
• Ensured end-user satisfaction with client-centered problem-solving skills while administering and troubleshooting account and course settings in a learning management system
• Collaborated with Customer Education and Revenue Enablement teams to create product training courses for external customers and internal Sales and Customer Support functions
• Ensured end-user satisfaction with client-centered problem-solving skills while administering and troubleshooting account and course settings in a learning management system
• Collaborated with Customer Education and Revenue Enablement teams to create product training courses for external customers and internal Sales and Customer Support functions
SAP
Marketing
Product Enablement Coordinator
5/2021 - 12/2021
• Developed trial nurture email campaigns and user onboarding blog resources through a content management system to drive customer adoption and advocacy
• Collaborated with Product and Marketing teams to write technical release notes and edit video tutorials for new product features and enhancements
• Collaborated with Product and Marketing teams to write technical release notes and edit video tutorials for new product features and enhancements
TRACTION ON DEMAND
Human Resources
People Operations Coordinator
11/2020 - 5/2021
• Provided seamless onboarding experiences by streamlining hiring workflows and facilitating engaging orientations for 20 to 40 new hires on a bi-weekly cycle
• Demonstrated thorough attention to detail by maintaining data accuracy for employment documents and benefit records in a human resources information system
• Demonstrated thorough attention to detail by maintaining data accuracy for employment documents and benefit records in a human resources information system
Douglas College
Human Resources
Learning & Development Coordinator
10/2018 - 2/2020
• Coordinated end-to-end logistics and communications for 2 leadership development programs, 3 employee recognition events, and 35 professional development workshops
• Demonstrated strong organizational and analytical skills by managing standard operating procedures, feedback surveys, budget reports, and vendor invoices for departmental operations
• Demonstrated strong organizational and analytical skills by managing standard operating procedures, feedback surveys, budget reports, and vendor invoices for departmental operations