Functional Skills
Artificial Intelligence
Project Management
Business Operations
Revenue Growth
Sales Operations
Data Management
Supplier Relationship Management
Sales and Operations Planning (S&OP)
Sales Force Effectiveness
Leadership Development
Business Unit Strategy
Operations Management
Forecasting / Projections
Sales Strategy
Sales Enablement
Software Skills
Jira
Asana
Artificial Intelligence
Microsoft Excel
Hubspot
Salesforce
Looker
G Suite
Sector Experience
Business Services
Manufacturing
Media & Entertainment
Technology
Travel & Hospitality
Notable Clients
Carta
hopskipdrive
Fortune 500
Experience
Welocalize
Corporate Strategy & Development
Independent Consultant and Contractor
1/2024 - 7/2024
Head of Revenue Operations (Contract): Welocalize – January 2024 to July 2024
SEVENROOMS
Corporate Strategy & Development
Sr. Director Revenue Strategy, Operations & Enablement (Global)
11/2021 - 10/2023
Reported directly to the CRO as the first operations hire and worked closely with cross-functional leaders across the organization on impactful initiatives and projects to drive growth and expand into key regions / markets. Hired and developed the first operations team during high growth while implementing new processes and workflows at scale. Created board / executive presentations, designed strategies to double growth and drive customer retention. Owned the pricing / ROI strategy, budgets, forecasting, KPI management, OKRs, and QBRs.
• Increased revenue growth by 20% by implementing expansion strategies coupled with ICP, TAM, territory design and marketing strategies.
• Developed and executed strategies across all markets and regions resulting in an average MRR increase of 22%.
• Executed and owned annual planning, headcount plans, quota setting, territory management, and compensation design globally for Sales, Customer Success, Onboarding and Partnerships.
• Implemented weekly a
• Increased revenue growth by 20% by implementing expansion strategies coupled with ICP, TAM, territory design and marketing strategies.
• Developed and executed strategies across all markets and regions resulting in an average MRR increase of 22%.
• Executed and owned annual planning, headcount plans, quota setting, territory management, and compensation design globally for Sales, Customer Success, Onboarding and Partnerships.
• Implemented weekly a
ChowNow
Start-Up
Head of Revenue Operations
8/2020 - 10/2021
Implemented, hired, and managed the first deal desk and sales engineer teams for the organization. Developed and owned 15+ complex commission plans. Executed data reporting and modeling for board presentations, OKRs, QBRs, and GTM strategies. Drove continuous improvement to systems, tools, processes, data integrity and workflows to ensure efficiency and results.
• Streamlined and managed the forecasts for Marketing, Sales, Customer Success, Onboarding and Partnerships by deploying collaborative forecasting in Salesforce, resulting in an increase of 30% forecasting accuracy.
• Developed, implemented, and managed annual budgets, headcount plans, territories, quotas, targets and KPIs for Marketing, Sales, Customer Success, Onboarding and Partnerships.
• Owned weekly and monthly pipeline reviews, reporting and forecasting.
• Collaborated with executive leadership on Marketing and Sales strategies and product roadmaps.
• Managed and created Marketing lead generation campaigns, funnel m
• Streamlined and managed the forecasts for Marketing, Sales, Customer Success, Onboarding and Partnerships by deploying collaborative forecasting in Salesforce, resulting in an increase of 30% forecasting accuracy.
• Developed, implemented, and managed annual budgets, headcount plans, territories, quotas, targets and KPIs for Marketing, Sales, Customer Success, Onboarding and Partnerships.
• Owned weekly and monthly pipeline reviews, reporting and forecasting.
• Collaborated with executive leadership on Marketing and Sales strategies and product roadmaps.
• Managed and created Marketing lead generation campaigns, funnel m
Airbnb
Operations
Head of Business Operations, Hotels
4/2019 - 7/2020
Led a global team of 60+ distributed across NAM, EMEA, APAC, and LATAM with ownership of global strategies, business operations, sales budgets, targets, KPIs, forecasts, operational processes, contract system, tools, training, and headcount plans. Drove IPO readiness by guiding cross-functional programs, implementing processes and internal controls.
• Owned annual planning, territory design, quota setting, growth opportunity capture and implemented GTM strategies through data models for Sales, Customer Success, Onboarding and Partnerships.
• Developed and executed variable compensation plans globally.
• Developed and owned the customer journey along with churn management, adoption, usage, NPS, and onboarding KPIs.
• Spearheaded Marketing and Sales performance metrics, processes, workflows, and tools to align with company goals and needs.
• Implemented enablement programs, sales effectiveness, and strategies for all global teams.
• Presented and managed revenue, forecast, budget,
• Owned annual planning, territory design, quota setting, growth opportunity capture and implemented GTM strategies through data models for Sales, Customer Success, Onboarding and Partnerships.
• Developed and executed variable compensation plans globally.
• Developed and owned the customer journey along with churn management, adoption, usage, NPS, and onboarding KPIs.
• Spearheaded Marketing and Sales performance metrics, processes, workflows, and tools to align with company goals and needs.
• Implemented enablement programs, sales effectiveness, and strategies for all global teams.
• Presented and managed revenue, forecast, budget,
Lyft
Corporate Strategy & Development
Manager, Sales Operations & Strategy
1/2018 - 3/2019
First Sales Ops hire for Lyft Business. Teamed with sales leaders, finance, and executives to design, document, and implement commission plans and MBOs for 10+ different roles. Managed and owned OKR development, implementation and tracking. Mobilized a sales operations team while managing a team of analysts and contractors.
• Implemented the first MBR and QBR process for the organization.
• Owned and implemented Marketing and Sales performance metrics, processes, workflows, and tech stack.
• Developed and executed processes for all Marketing and Sales systems, forecasting, pipeline analytics, territory management, quotas, contract management, renewals, and deal desk.
• Spearheaded enablement programs, established personas, and success metrics.
• Aligned the field sales strategy and KPIs with business objectives and goals.
• Advanced IPO readiness choreographing cross-functional projects and programs.
• Met evolving business needs by owning, designing, and deploying Salesforce mo
• Implemented the first MBR and QBR process for the organization.
• Owned and implemented Marketing and Sales performance metrics, processes, workflows, and tech stack.
• Developed and executed processes for all Marketing and Sales systems, forecasting, pipeline analytics, territory management, quotas, contract management, renewals, and deal desk.
• Spearheaded enablement programs, established personas, and success metrics.
• Aligned the field sales strategy and KPIs with business objectives and goals.
• Advanced IPO readiness choreographing cross-functional projects and programs.
• Met evolving business needs by owning, designing, and deploying Salesforce mo