Functional Skills
Business Analysis
Business Development
Business Operations
Change Management / Org Design
Commercial Strategy
Customer Experience
Customer Relationship Management
Digital Transformation
Operational Efficiency
Operational Risk Management
Program Management
Strategy Development
Business Unit Strategy
Geographic Market Entry
Software Skills
Python
Windows
Sector Experience
Business Services
Financial Services
Retail
Social & Public Sector
Travel & Hospitality
Languages
English
Italian
French
Big 3 Consulting (MBB)
Top Consulting Firms
Experience
Whiteshield
Management Consulting
Principal
1/2021 - Present
Advisory to private and public institutions on strategy, public policy, business and public transformation programs focusing on innovation, flexible working models, sustainability, A.I. and digital transformation. Recent assignments supervised include Policies to enhance investments in the Construction sector in GCC country, Sharing Economy Strategy for a GCC market, Flexible policies of work to enhance employment, Sustainability strategy for a Financial Institution, redesign of the operating model for an Investment holding in Real Estate, Hospitality and Media; transformation of a Ministry organization with a customer-centric logic.
Autogrill Group
Corporate Strategy & Development
Head of Transformation of European division
1/2017 - 1/2020
Reporting to CEO Europe and working with C-levels to coordinate and deliver the transformation program for the European division; PMO of cross functional teams (commercial, operations, IT/ digital), with agile approach:
• Design and rollout of new distribution models for the retail network, including customer journeys and customer experience definition, new product development process design.
• Set up and coordination of digital transformation initiatives on front-end and back-office areas (digital store, CRM capabilities, automation in branches, automation of Finance & Administration activities).
• Definition of ESG framework: dimensions, initiatives and KPIs to be included into the Sustainability report.
• Redesign of Marketing department's approach to assess, select, acquire or partner with target retail brands/ companies to strengthen market offering and expand franchise network.
• Design and rollout of new distribution models for the retail network, including customer journeys and customer experience definition, new product development process design.
• Set up and coordination of digital transformation initiatives on front-end and back-office areas (digital store, CRM capabilities, automation in branches, automation of Finance & Administration activities).
• Definition of ESG framework: dimensions, initiatives and KPIs to be included into the Sustainability report.
• Redesign of Marketing department's approach to assess, select, acquire or partner with target retail brands/ companies to strengthen market offering and expand franchise network.
Accenture Strategy (Management Consulting)
Management Consulting
Managing Director (Partner
1/2006 - 1/2017
Responsible for client relationship, sales, team coordination and delivery on international business and digital transformation programs for Financial Institutions: business planning, business and operating model design and implementation, digital transformation. Advanced Customer Strategy Lead. Assignments supervised in:
• Business model transformation: omnichannel distribution, digitally enabled service models, product/ service innovation, partnerships/ external ecosystems, customer experience and customer journeys, on-line customer acquisition, integration of CRM & analytics to enhance x-selling, customer service and retention.
• Operating model transformation: end-to-end redesign of processes, workflow streamlining and digitization, automation to enhance quality, efficiency and service level.
• Planning, governance and control: business plans to define and launch transformation initiatives, roadmap of business and technology transformation; set up and coordination of PMO, monitoring tools.
• Business model transformation: omnichannel distribution, digitally enabled service models, product/ service innovation, partnerships/ external ecosystems, customer experience and customer journeys, on-line customer acquisition, integration of CRM & analytics to enhance x-selling, customer service and retention.
• Operating model transformation: end-to-end redesign of processes, workflow streamlining and digitization, automation to enhance quality, efficiency and service level.
• Planning, governance and control: business plans to define and launch transformation initiatives, roadmap of business and technology transformation; set up and coordination of PMO, monitoring tools.
A.T. KEARNEY – Western & Central Europe.
Management Consulting
Executive
1/1998 - 1/2006
Coordinated strategy and operational projects for Retail & Industrial goods, High Tech & Media, FSI across Italy and Europe, on business planning, operational enhancement, turnaround programs. Sample projects:
• Market entry strategy for credit card brand, to seize opportunities and execution plan by country.
• Transformation plan for High-Tech manufacturing player, to recover commercial effectiveness and efficiency.
• Business planning for digital media startup, to define economic targets and development program.
• Market entry strategy for credit card brand, to seize opportunities and execution plan by country.
• Transformation plan for High-Tech manufacturing player, to recover commercial effectiveness and efficiency.
• Business planning for digital media startup, to define economic targets and development program.
ALTAVISTA (Internet Search Services)
Marketing
Product Marketing
6/2000 - 9/2000
Product Management team in the B2B division, responsible for business planning for the Search Services unit, redesign of sales and services process and customer management performance system.
Boston Consulting Group
Management Consulting
Associate
1/1997 - 1/1998
Team member on strategy and operational assignments in Industrial and Consumer goods, Financial Services. Projects delivered: new strategy and organization design, to improve market positioning and economic performance; market scouting to identify M&A opportunities; performance boost program for retail network.