Functional Skills

Business Development
Business Analysis
Business Operations
Customer Relationship Management
Customer Service
Change Management / Org Design
Campaign Optimization
Strategic Planning
Process Design / Re-engineering
Performance Management
Leadership Development
Training and Coaching

Software Skills

Salesforce
Zoho Projects
Microsoft Edge
Miro
Jira

Sector Experience

Healthcare
Life Sciences & Pharma
Social & Public Sector

Experience

Delcon Corporate Strategy & Development
Head of US Sales and Operations
12/2023 - Present
• Lead US operations for medical device and software company, providing solutions for the blood industry
-Grew revenue 300% YOY
-Implemented software and processes to reduce operational expenses by 20%
-Designed national sales strategy
The Blood Connection Sales
Sr. Director, Donor Resources
8/2022 - 10/2023
-Senior leader responsible ,for creation and implementation of recruitment programs to support blood donor recruitment for the enterprise
-Lead initiatives aimed at process improvement across departments
-Oversight of training and development for blood donor recruitment teams across 5 divisions
-Implemented new programs to enhance efficiency while meeting collection goals
• Developed comprehensive, standardized training program to support divisional leadership
• Analytics expert - blood donors, host groups and emerging markets
• Launched sales/recruitment annual incentive program, special bonus offerings and mentorship program to maximize staff productivity
• Excelled at goal achievement - realized >20% growth in annual collections year over year
ConnectLife Operations
Sr. Director, Donor and Hospital Relations
1/2007 - 8/2022
Promoted and expanded role and responsibility 4 times over the course of tenure
-Creation and cultivation of sales culture applied to non profit organization -Designed and implemented performance standards, training protocols, customer service,
-Business planning processes forecasting models and cost reduction efficiency improvements
• Integral member of start up community blood program
• Mobilized major reorganization of blood services department to meet strategic business goals
• Leader on multiple CRM and industry speciqc software implementation teams
• Revolutionized donor communications and strategy to enhance retention and freOuency of blood donors
• 1utperformed annual goals with >5H% annual growth over the last 2 years
• Developed Dx culture within the organization
• 1rchestrated 6ospital Relations service model to increase volume and retain hospital customers
City of Lockport Other
Councilwoman
1/2018 - 12/2019
Elected City council position. Voted on municipal affairs, approved city budgets and lead youth committee
Kaleida Health Foundation Marketing
Sr. Development Associate
1/2006 - 1/2007
Development Associate responsible for donor cultivation, major and annual giving, event planning and general fundraising for two hospitals in a qve hospital system$
• Major gift solicitation from private sector companies and individuals
• Director for golf tournament generated >$200K gross revenue in support of hospital programming and services