Functional Skills

Organizational Design
Business Analysis
Business Operations
Business Planning
Leadership Development
Strategic Planning
Human Capital Consulting
Future State Organizational Design
Behavioral Analytics
Performance Management
Organizational Strategy
Employee Engagement
Customer Relationship Management

Software Skills

Salesforce

Sector Experience

Business Services
Healthcare
Life Sciences & Pharma
Media & Entertainment
Technology

Experience

Tend Consulting Management Consulting
Principal Consultant, Co-Founder
5/2020 - Present
Founder of a boutique consulting firm helping growth-stage and mid-market companies navigate transformation, scale complexity, and post-funding organizational design. Partner to founders, senior leaders, and HR teams, delivering scalable operating models, data-informed talent strategies, and leadership enablement to accelerate execution during inflection points.
• Led organizational redesign and target operating model deployment for a regulated validation SaaS company (~$35M ARR), restructuring 13 functions around a 3‑year growth trajectory, enhancing scalability and post‑investment readiness.
• Rolled out a strategic planning framework for a 120‑person IT division, improving functional alignment and boosting employee engagement by 5 points YoY.
• Guided senior leadership teams using Predictive Index behavioral analytics and psychographics, shaping talent decisions across product, sales, and operations.
• Facilitated transformation alignment sessions for CFOs, CMOs, and HR leads during scaling phases, focusing on prioritizing cross‑functional change agendas.
• Delivered leadership enablement programming across 80+ virtual and 30+ in‑person sessions, improving team readiness, decision-making speed, and manager effectiveness.
• Maintained five‑star client satisfaction, with repeat engagements from senior leadership across tech, life sciences, and professional services.

Leading Workforce Development Company Operations
Senior Director, Operations
2/2018 - 4/2020
Led operations and organizational development strategy across four Boston-area campuses serving underrepresented young adults preparing for careers in financial services. Oversaw 100+ staff across instructional, coaching, and corporate internship teams. Built scalable systems to strengthen leadership capability, accelerate manager development, and enhance engagement during a period of enterprise-wide transformation.
• Built and launched a multi-tier leadership development program for 25+ managers, resulting in a 6-point YoY increase in employee satisfaction with management and team alignment.
• Designed targeted growth programs—workshops, peer forums, and toolkits—boosting internal mobility readiness and increasing professional development satisfaction by 9%.
• Provided weekly mentorship to early-career professionals (ages 18–24), reinforcing a culture of feedback, coaching, and upward career momentum.
• Directed staff readiness across company support teams serving 400+ students placed at JPMorgan Chase, Bank of America, and State Street, ensuring high performance and corporate partner satisfaction.
● Earlier Relevant Experience

Visible Measures Start-Up
VP, Account Management & Director, Client Services
4/2011 - 2/2015
Partnered closely with the CEO and executive team to design and implement foundational people strategies, operational structures, and customer success frameworks during a period of rapid growth and scaling. Drove cross-functional alignment to support evolving roles and culture across sales, analytics, product and client success functions.
• Developed and implemented the company's first performance management and feedback systems, significantly improving frontline manager effectiveness during Series
● growth and team scaling.
• Led organizational design and clarified roles during a period of rapid headcount increase, accelerating onboarding and driving clearer accountability across sales, client success, and operations teams.
• Scaled the Client Services team and expanded national presence, managing a team responsible for servicing $40M+ in annual revenue across hundreds of advertising campaigns.
• Recommended and led restructuring that merged three separate sales support functions into a unified account management group, maintaining high-quality service while reducing resource use by 40%.
• Trained Account Managers to assume expanded responsibilities, driving over $1M in incremental Q3 revenue and optimizing Salesforce workflows for improved sales forecasting and pipeline visibility.
● Military Experience

United States Army Other
Staff Sergeant
1/2000 - 1/2008
• Directed high-impact mental health initiatives during two overseas deployments, sustaining full team readiness through targeted stress management programs; recognized with Bronze Star.
• Designed and led 200+ training sessions on resilience, mental fitness, and performance under pressure, partnering with 50+ clinicians to strengthen team wellbeing and operational effectiveness.