Functional Skills
Risk Management
Data Analysis
Project Management
Workforce Optimization
Digital Transformation
Change Management / Org Design
Internal Communications
Commercial Strategy
Employee Engagement
AI Performance Optimization
Artificial Intelligence
Benefits Management
Business Communication
Clinical Data Management
Customer Segmentation
Software Skills
Microsoft PowerPoint
Jira
SurveyMonkey
Microsoft Excel
Prompt Engineering
Cloud computing
ADP
Canva
Claude API
Data visualization
Dropbox
G Suite
Geolocation
Microsoft Word
Microsoft Visio
Certifications
CAPMCertified Associate in Project Management
PCCPProsci Certified Change Practitioner
Sector Experience
Aerospace & Defense
Automotive
Business Services
Healthcare
Technology
Languages
German
Notable Clients
Duval County
Leidos
Lockheed Martin
ManTech
VHA
Experience
Independent Consultancy
Management Consulting
Independent Communications & Change Management Consultant
9/2019 - Present
• Applied Prosci® ADKAR to guide small businesses through growth transitions, developing scalable change plans (communications, coaching, training) and KPIs, improving operational efficiency.
• Leveraged storytelling to align leadership messaging with project goals, fostering trust and adoption among diverse stakeholders.
• Managed internal content channels (Slack, newsletters, intranet, etc.) to foster information flow and engagement.
•Measure the effectiveness of executive & internal communications and continuously refine content and delivery approaches.
• Leveraged storytelling to align leadership messaging with project goals, fostering trust and adoption among diverse stakeholders.
• Managed internal content channels (Slack, newsletters, intranet, etc.) to foster information flow and engagement.
•Measure the effectiveness of executive & internal communications and continuously refine content and delivery approaches.
APTIVE RESOURCES
Management Consulting
Communications Project Manager
3/2023 - 3/2025
• Designed and executed scalable change management strategies for a multi-year enterprise transformation, authoring a Strategic Communications Action Plan and co-authoring a Transition Plan, aligning 12 cross-functional teams to adopt standardized processes with 100% compliance by Q1 2024.
• Applied Prosci® and ADKAR methodologies to drive adoption of performance dashboards across 12 sites, developing one-pagers, FAQs, elevator speeches, and 'What's In It For Me' tools, reducing resistance by 30% and enabling real-time operational improvements.
• Coached senior leaders and executives to champion a $62M process modernization initiative, integrating change activities into project plans and achieving deployment in 3 months, enhancing efficiency for 400,000+ stakeholders.
• Led change readiness assessments for a workforce optimization project, analyzing 220 surveys and 55 interviews to deliver 57 actionable recommendations, mitigating risks and aligning resources across operational units.
• Facilitated cross-functional adoption for a 5-year strategic rollout, integrating feedback from 110+ stakeholders into sponsor roadmaps and resistance management plans, accelerating process standardization across diverse teams.
• Evaluated change effectiveness for a multi-site deployment, identifying gaps via stakeholder feedback, implementing coaching interventions, and improving adoption rates by Q1 2024, capturing lessons learned for continuous improvement.
• Applied Prosci® and ADKAR methodologies to drive adoption of performance dashboards across 12 sites, developing one-pagers, FAQs, elevator speeches, and 'What's In It For Me' tools, reducing resistance by 30% and enabling real-time operational improvements.
• Coached senior leaders and executives to champion a $62M process modernization initiative, integrating change activities into project plans and achieving deployment in 3 months, enhancing efficiency for 400,000+ stakeholders.
• Led change readiness assessments for a workforce optimization project, analyzing 220 surveys and 55 interviews to deliver 57 actionable recommendations, mitigating risks and aligning resources across operational units.
• Facilitated cross-functional adoption for a 5-year strategic rollout, integrating feedback from 110+ stakeholders into sponsor roadmaps and resistance management plans, accelerating process standardization across diverse teams.
• Evaluated change effectiveness for a multi-site deployment, identifying gaps via stakeholder feedback, implementing coaching interventions, and improving adoption rates by Q1 2024, capturing lessons learned for continuous improvement.
City of Jacksonville
Management Consulting
Communications Program Manager
5/2016 - 3/2023
• Led organization-wide digital transformation initiative, designing and implementing an integrated employee portal with functionalities similar to SAP SuccessFactors. The portal incorporated performance metrics, strategic goal alignment, and two-way communication channels, enhancing information flow for 330+ employees
• Orchestrated ADKAR-based change for leadership transitions, creating sponsor roadmaps and resistance management strategies to maintain continuity, integrating change into operational workflows.
• Developed visualizations like SAP Analytics Cloud, aiding decisions on 365,000+ property parcels for city leadership including the Mayor's Office, State Attorney's Office, and School Board, impacting the assessment and reporting of 365,000+ property parcels.
• Created and distributed a quarterly internal newsletter to enhance staff engagement, alignment, and morale across multiple departments.
•Drafted and produced the office’s Annual Report, consolidating and visualizing countywide data related to taxable real estate parcels, exemptions, assessments, and operational performance.
• Managed tax newsletter for 332,000 taxpayers, applying APS-like project management principles.
• Orchestrated ADKAR-based change for leadership transitions, creating sponsor roadmaps and resistance management strategies to maintain continuity, integrating change into operational workflows.
• Developed visualizations like SAP Analytics Cloud, aiding decisions on 365,000+ property parcels for city leadership including the Mayor's Office, State Attorney's Office, and School Board, impacting the assessment and reporting of 365,000+ property parcels.
• Created and distributed a quarterly internal newsletter to enhance staff engagement, alignment, and morale across multiple departments.
•Drafted and produced the office’s Annual Report, consolidating and visualizing countywide data related to taxable real estate parcels, exemptions, assessments, and operational performance.
• Managed tax newsletter for 332,000 taxpayers, applying APS-like project management principles.
Cynergy Group of Baltimore, Inc.
Corporate Strategy & Development
Program Manager
3/2008 - 4/2016
• Managed $1.2M in government subcontracts with Leidos, ManTech, and Lockheed Martin, oversaw invoicing and liquidity strategies to support a veteran-owned small business.
• Facilitated cross-functional collaboration with federal clients, integrating change activities into project timelines to meet delivery goals under tight deadlines.
• Led two project managers as on-site liaisons, driving client delivery and team performance across government projects.
• Oversaw HR, communications, and retention as Head of People, integrating new employees and managing M&A transitions for continuity.
• Facilitated cross-functional collaboration with federal clients, integrating change activities into project timelines to meet delivery goals under tight deadlines.
• Led two project managers as on-site liaisons, driving client delivery and team performance across government projects.
• Oversaw HR, communications, and retention as Head of People, integrating new employees and managing M&A transitions for continuity.