• Develop and implement change management strategies for complex cross-functional ServiceNow projects
• Identify and assess the impact of planned changes on people and processes
• Develop training plans and materials, and facilitate training sessions
• Create and execute strategic communication materials
• Engage and collaborate with key stakeholders to effectively pursue and accomplish organizational change management objectives
• Identify risks and resistance to change and develop mitigation tactics

• Led and developed a team of Implementation Project Leads in the US and Australia
• Conducted team performance reviews and provided feedback based upon established objectives
• Engaged with senior leadership in the strategic review, approval, estimation, and prioritization of initiatives
• Worked closely with internal functions to ensure legal, financial, and technical requirements were satisfactory for each customer engagement
• Developed team processes, procedures, and templates to maximize productivity and performance
• Drafted, negotiated, and managed statements of work for the implementation of CUBE's regulatory change management platform

• Coached and supported senior leadership in the implementation of change management processes
• Collaborated with change management partners to develop and implement strategic plans to increase employee adoption and minimize resistance to regulatory changes
• Analyzed and assessed the impact of change on employees and developed plans to address issues
• Participated in the creation and delivery of communications to inform, engage, and provide awareness and knowledge of regulatory changes
• Partnered with key stakeholders to encourage engagement and provide awareness of organizational changes
• Ensured that policies and procedures reflected the current priorities of the organization and regulatory agencies

• Provided subject matter expertise in the development and implementation of key policies and procedures to the Chief Operating Office Control Management enterprise
• Presented new processes, compliance strategies, and risk improvement controls to senior and executive audiences
• Led functional teams in the execution of risk management and measurement activities
• Partnered with key stakeholders to encourage engagement and provide awareness of organizational changes
• Engaged with internal partners on core activities in process, risk, compliance, control, and strategic planning
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• Led the delivery of strategic, compliance focused projects utilizing Agile and Waterfall methodologies
• Established, managed, and leveraged business, technology, and vendor relationships
• Created, maintained, and drove project schedules
• Applied PMO best practices and tools in the management of deliverables, quality, budget, scope, and risks
• Performed financial forecasting and management activities
• Effectively communicated project status, commitments, and key metrics to various levels of leadership

• Partnered with change management vendors to implement organizational change strategies during the development of an organizational spin-off
• Provided ongoing leadership engagement in the implementation of organizational changes, compliance, and strategic planning processes and methodologies
• Analyzed and assessed the impact of change on employees and developed strategic plans to address issues
• Managed the development and implementation of strategic portfolios focused on customer relationship management strategy, regulatory requirements, institution mergers, and digital transformations
• Facilitated change management workshops
• Developed and implemented metrics to evaluate and monitor organizational performance and success
• Developed and maintained change management tools, templates, and processes
• Managed the work of junior project manager, business analysts, consultants, and developers Senior Project Manager (Consultant)
• Developed and implemented a project managemen

• Effectively established and maintained relationships with various business unit leaders while determining reporting needs, priorities, and complexities
• Socialized reporting needs of the business unit to senior management, internal/external business partners, system vendors, technology, and data warehouse groups
• Directed developers in the construction and production of reports for Residential Mortgage and Default Management (RMDM)
• Ensured operational reporting effectively aligned with business processes, procedures, and regulatory guidelines
• Assisted in the development and implementation of internal SOX controls