Functional Skills
Employee Engagement
Performance Management
Business Process Outsourcing
Learning & Development
Customer Relationship Management
Service Delivery
Software Skills
Microsoft Excel
Microsoft Office
Adobe Captivate
Microsoft PowerPoint
Microsoft Word
Articulate 360
Camtasia
Canva
Content Management Systems (CMS)
Data visualization
Google Sheets
Microsoft Visio
Outlook
Sharepoint
Certifications
CLSSYBCertified Lean Six Sigma Yellow Belt
PCCPProsci Certified Change Practitioner
Sector Experience
Business Services
Technology
Experience
Clark Wilson LLP
Other
Training Specialist
6/2022 - 11/2024
• Develop and maintain a deep understanding of the law firm's in-house technology tools and systems including expense reporting, timekeeping tool, document compares, client management tool, billing software, document management system (Filesite and iManage Work).
• Conduct internal training sessions for various business professionals within the firm.
• Focus on becoming a proficient user and advocate for Microsoft Office technology and its business applications.
• Design and develop comprehensive training materials that cater to different learning styles and levels of expertise.
• Ensure that training materials are up-to-date and relevant to the firm's business processes and technology.
• Review and refine onboarding training materials to align them with current business processes and technology.
• Work closely with HR and hiring managers to assist in the onboarding process for new hires. This includes conducting orientation sessions, providing training on internal policies and procedures, and helping new employees acclimate to the firm's culture.
• Conduct internal training sessions for various business professionals within the firm.
• Focus on becoming a proficient user and advocate for Microsoft Office technology and its business applications.
• Design and develop comprehensive training materials that cater to different learning styles and levels of expertise.
• Ensure that training materials are up-to-date and relevant to the firm's business processes and technology.
• Review and refine onboarding training materials to align them with current business processes and technology.
• Work closely with HR and hiring managers to assist in the onboarding process for new hires. This includes conducting orientation sessions, providing training on internal policies and procedures, and helping new employees acclimate to the firm's culture.
Thomson Reuters
Other
Change Consultant
12/2019 - 3/2022
• Ensured application of change management processes and tools to create a strategy to support adoption of the changes required within the assigned projects.
• Conducted impact analysis, change readiness assessment, and key stakeholder identification to evaluate the level of change management intervention needed.
• Produced and delivered change and engagement, communications, training plans, and other collaterals.
• Conducted workshops and training for senior leaders/sponsors and people managers to fully comprehend their roles in their respective change initiatives.
• Identified and managed anticipated resistance.
• Conducted impact analysis, change readiness assessment, and key stakeholder identification to evaluate the level of change management intervention needed.
• Produced and delivered change and engagement, communications, training plans, and other collaterals.
• Conducted workshops and training for senior leaders/sponsors and people managers to fully comprehend their roles in their respective change initiatives.
• Identified and managed anticipated resistance.
Thomson Reuters
Other
Senior Learning Consultant
6/2009 - 11/2019
• Facilitated onboarding and core training for newly hired employees.
• Partnered with Operations to support needs for process improvements, customer satisfaction and employee progression.
• Conducts technical / product training courses for customers and/or employees in the use of company products, to support/drive retention and new sales, product preference, and increased usage.
• Implements new technologies to meet the demands of evolving customer base and the iterative development of products.
• Partnered with Operations to support needs for process improvements, customer satisfaction and employee progression.
• Conducts technical / product training courses for customers and/or employees in the use of company products, to support/drive retention and new sales, product preference, and increased usage.
• Implements new technologies to meet the demands of evolving customer base and the iterative development of products.
Teletech Philippines – Global Business Services
Corporate Strategy & Development
Senior Training Officer
12/2007 - 2/2009
• Planned, designed, and implemented a structured training framework and initiated the development of domain-specific training courses specifically for the Global HR Team (Finance, Talent Acquisitions, Workforce and Quality Assurance).
• Assessed and evaluated training and development needs of the business unit to come up with studies, reports, and recommendations for appropriate actions.
• Built and wrote training modules or packages for upgrading the skills of all levels of employees – R/F, Supervisory, Managerial, in technical and behavioral.
• Conducted lectures and facilitated training programs as needed.
• Assessed and evaluated training and development needs of the business unit to come up with studies, reports, and recommendations for appropriate actions.
• Built and wrote training modules or packages for upgrading the skills of all levels of employees – R/F, Supervisory, Managerial, in technical and behavioral.
• Conducted lectures and facilitated training programs as needed.
Telus International Phil. – TXU Energy / Microsoft Xbox
Corporate Strategy & Development
Senior Training Officer
11/2003 - 12/2007
• Identified gaps between training programs and service delivery requirements, recommended and implemented solutions to meet project goals
• Facilitated client alignment and calibrations with point persons from Quality and Operations for program specific updates
• Administered Train-the-Trainer sessions and Management Development Trainings for newly hired or promoted Trainers and Team Captains.
• Handled administrative and training logistics for upcoming new hire classes
• Facilitated client alignment and calibrations with point persons from Quality and Operations for program specific updates
• Administered Train-the-Trainer sessions and Management Development Trainings for newly hired or promoted Trainers and Team Captains.
• Handled administrative and training logistics for upcoming new hire classes