Functional Skills

Customer Relationship Management
Customer Segmentation
Customer Experience
Data Analysis
Marketing Automation
Marketing Strategy
Project Management

Software Skills

SQL
Microsoft Excel
SMS
Asana
Google Analytics
Braze
Tableau
Figma
HTML
CSS

Sector Experience

Media & Entertainment
Retail
Technology

Experience

AI-Powered Print-on-Demand Project Marketing
Growth Marketing
1/2025 - Present
• Validated a market gap through research and defined an activation framework and full-funnel journeys, focusing on conversion flows and retention loops to grow MAU and advertiser actions.
• Built an AI-powered MVP with no-code (Make, Lovable, MindStudio) and API integrations. Designed the data model, user properties, and event-tracking schema to power cohort segmentation and personalized email automation.

USmall Marketing
Head of CRM
6/2020 - 12/2024
• Built a cohort-driven lifecycle program (New, Onboarding/Activation, Adoption, Engagement/Expansion, Retention, Winback) segmenting new, first-time, active, lapsing, and churned users. Delivered a 32% lift in total company revenue.
• Increased subscriber base by 71% annually by implementing a growth strategy featuring targeted pop-up banners and cross-subscription forms
• Redesigned lifecycle flows and post-purchase journeys based on behavioral segmentation and churn modeling, improving LTV by 28%
• Brought two-sided marketplace perspective to lifecycle strategy (buyers vs. brands), aligning incentives and measuring both funnels. Result: +22.5% multi-item attach rate and +47% first-purchase conversion on the buyer side, plus completed taxonomy/tagging for 1M+ SKUs to enable targeted supply-side promos
• Utilized Tableau to analyze tracking customer health metrics, designing targeted retention campaigns that increased first-to-second purchase rates by 25%
• Launched mobile push integration with the brand-new company app, achieving a 20% conversion rate.
• Built multi-touch onboarding and nurture across email + in-app + pop-up banners with behavior and price-band personalization; delivered dynamic content at scale for 10+ segments.
• Designed automation workflows end-to-end (Liquid/HTML/CSS, triggers, exclusions, QA) to drive advertiser/user education, feature adoption, and timely reactivation.

Benjamin Eye Institute Marketing
Email Marketing and CRM Consultant
7/2022 - 7/2023
• Proposed and implemented the optimal solution based on client needs, successfully deploying a customized Braze-based CRM system for eye care within 2 months, automating all front desk communications.
• Segmented the client base using lifecycle segmentation and developed new evergreen funnels while revamping existing ones with customized messaging and CTAs for different lifecycle stages.
• Implemented over 30 trigger campaigns for appointment scheduling based on different customer behaviors, saving 10 hours of work every week for front desk employees.
• Managed the entire execution of email campaigns, including design, copy, HTML coding, segmentation, and subject line tests.

afisha.ru Marketing
Email Marketing Manager
1/2017 - 12/2019
• Directed the comprehensive implementation of email campaigns from briefing to copy, design, segmentation, and subject line testing, targeting 1 million+ subscribers.
• Contributed to a 30% YoY increase in subscribers by designing segmented subscription pop-ups and forms in collaboration with designer and product teams, leveraging Figma and Asana to streamline development processes.
• Designed and executed a comprehensive email marketing strategy by leveraging RFM analysis for data segmentation, resulting in dynamic content tailored to specific interest groups and driving a 15% increase in conversion rates.
• Created targeted segmentation by analyzing data using Tableau and Google Analytics, leading to a 25% increase in ticket sales through the email channel.

IVI.RU Marketing
Brand Manager
6/2014 - 12/2016
• Championed over 50 partnership projects with key industry players, including major production companies, media festivals, and broadcasters, resulting in a substantial increase in ivi's brand awareness from 30% to 55% for 2 years.
• Successfully coordinated over 20 corporate and B2B events, including business breakfasts, product presentations, and press conferences.
• Established agreements with 15 Moscow parks for the 'Movies in the Parks' project and executed an advertising campaign through TV, radio, social media, and print/online platforms.
• Played a pivotal role in the execution of the 'ivi-music Award' project, overseeing the conceptualization, legal coordination, landing page creation, and collaboration with 10 media partners to boost media coverage by 50% and successfully orchestrate the award ceremony over a two-month timeline, with a focus on a month-long developmental phase.

Gazeta.ru Marketing
Marketing Manager
8/2011 - 2/2013
• Fostered over 20 strategic partnerships with media outlets, coffee shops, bars, restaurants, and radio/TV stations in two years, contributing to a 20% increase in brand awareness from 30% to 50%
• Integrated UX elements like infinite scroll, recommendations, and personalization in collaboration with designers and product managers to enhance content depth and user retention on the site, leading to a 25% boost in retention rate and the introduction of tailored features.