Functional Skills

Change Management / Org Design
Communications
Customer Relationship Management
Customer Segmentation
Market Research
Project Management
Strategic Planning
Talent Acquisition
Business Planning
Voice of the Customer
Launch Planning & Preparation
Learning & Development
Sales Enablement
Go-to-market Strategy
Software Implementation

Software Skills

Asana
Canva
Hubspot
Microsoft Office
Monday
OpenAI
RAID
Salesforce
Sharepoint
Prompt Engineering
Trello
Zendesk
Data visualization
Microsoft Excel

Sector Experience

Business Services
Technology

Languages

English
Spanish
Portuguese

Countries Worked In

AR ES GB US

Experience

Self-employed Start-Up
GTM and Customer Success Advisor
1/2025 - Present
Redesigned customer journeys for B2B SaaS firms, accelerating time-to-value by 15–20% and reducing sales-to-CS handoff time by 30%.
Led ICP and persona workshops to enable targeted success strategies.
Antler Start-Up
Entrepreneur in residence
9/2024 - 12/2024
Selected as 1 of 80 (from 6,000+ applicants) for global accelerator.
Explored co-founding an AI-driven recruitment platform, leading 25+ customer interviews, mapping buyer journeys, and building a pitch deck and revenue model.
Hibob Sales
Professional Services Lead Sales Executive
1/2023 - 5/2024
Designed and launched the global ‘Enterprise Premium’ services offering, driving 200% YoY growth in enterprise sales and contributing 35% of total new ARR.
Expanded offering to Australia and APJ, securing flagship deals and supporting regional growth.
Built a customized scoping framework and trained Sales teams to estimate project costs independently.
Improved profitability across the enterprise segment by achieving a 75% gross margin.
Optimized pricing strategy, leading to a 30% increase in implementation package pricing.
Hibob Start-Up
Implementation Team Manager
3/2022 - 1/2023
Implemented a value-based discovery process and MVP delivery framework, reducing enterprise implementation time by 50%.
Established a co-build framework, achieving a 92% enterprise adoption rate.
Redesigned customer journey to optimize pre and post-sales workflows for scalability.
Boosted CSAT from 8.7 to 9.2.
Recruited and led a team of four enterprise implementation managers.
Avature Start-Up
Head of Change Management and Adoption
5/2018 - 3/2022
Led change management and product adoption initiatives for strategic clients, boosting adoption rates by 20%.
Scaled and managed a global team, supporting a 300% increase in onboarding capacity.
Created adoption dashboards.
Developed CRM Premium, a scalable, revenue-generating product.
Designed and implemented a global customer journey integrating change management from onboarding to deployment.
Avature Start-Up
Senior Customer Success Manager
6/2016 - 5/2018
Managed and grew five key enterprise accounts, achieving 100% retention and contributing over $3M in NRR.
Maintained NPS and CSAT scores above 9.
Led QBRs and renewals, upselling talent acquisition solutions and increasing account value by 15%.
Avature Start-Up
Customer Success Manager
7/2014 - 6/2016
Grew and retained $2M+ in NRR across 15 accounts, driving $200K+ in new ARR in the first year.
Avature Customer Service
Customer Experience Specialist
11/2013 - 7/2014
Managed technical support for key accounts, owning issue triage, customer updates, and resolution.
TXT International Human Resources
Executive Recruiter
8/2012 - 10/2013
Led end-to-end executive searches for Fortune 500 clients, accelerating time-to-hire and consistently placing top-tier leadership talent.