Functional Skills
Business Analysis
Business Development
Business Planning
Business Operations
Change Management / Org Design
Commercial Strategy
Corporate Finance
Customer Relationship Management
Customer Experience
Data Strategy
Financial Planning & Analysis (FP&A)
Growth Strategy
M&A Support
Product Development
Strategic Planning
Software Skills
Artificial Intelligence
Storage Area Network (SAN)
Salesforce
ServiceNow
Autodesk
DocuSign
Sector Experience
Business Services
Financial Services
Media & Entertainment
Technology
Telecom
Notable Clients
A3Venture Labs
Cisco Systems
Docusign
Lucasfilm
Slack
Fortune 500
Experience
Start-Up Advisory + Consulting
Corporate Strategy & Development
Managing Partner | Chief Operating Officer | Advisor
12/2023 - Present
• Raised $25M seed funding to initiate Sustainable Aviation Fuel (SAF) manufacturing company, roadmap to build 10 plants in the next 5 years ranging in capacity from 40 – 100 million gallons of output per year.
• In discussion to raise $1.5B in funds from intuitional investors and sovereign wealth funds (Investment Banks & Advisory Firms: Goldman Sachs, Blackrock, Greenhill & Co., etc.). To date, Memorandum of Understanding (MOU) signed with $200M committed.
• Designing and orchestrating capital, equity and ownership structure to accommodate needs of various stakeholder constituents.
• Investigating liquidity options for investor approval to meet stated financial objectives (IRR, ROI, cash flow, profitability as benchmarked to previous energy investments).
• In discussion to raise $1.5B in funds from intuitional investors and sovereign wealth funds (Investment Banks & Advisory Firms: Goldman Sachs, Blackrock, Greenhill & Co., etc.). To date, Memorandum of Understanding (MOU) signed with $200M committed.
• Designing and orchestrating capital, equity and ownership structure to accommodate needs of various stakeholder constituents.
• Investigating liquidity options for investor approval to meet stated financial objectives (IRR, ROI, cash flow, profitability as benchmarked to previous energy investments).
SolomonEdwards
Sales
Customer Relationship Manager | Strategic Accounts
8/2021 - 12/2023
• Targeted delivery against specific client needs resulting in a 33% increase in margins for all new contracts.
• By delivering results, customer satisfaction scores across all categories were 95%+ [Dec 2023 QBR] and separately, we placed in the top 15% of global preferred providers per client feedback [awarded May 2023].
• Established trusted relationships with key accounts, increasing wallet share to 70 - 75% amongst four (4) providers.
• By delivering results, customer satisfaction scores across all categories were 95%+ [Dec 2023 QBR] and separately, we placed in the top 15% of global preferred providers per client feedback [awarded May 2023].
• Established trusted relationships with key accounts, increasing wallet share to 70 - 75% amongst four (4) providers.
Salesforce
Management Consulting
Mergers + Acquisitions
4/2021 - 6/2021
• Drove cross-functional stakeholder engagement, acquisition integration planning and alignment to develop Day 1 solutions for Slack [business communications platform].
• Created operational systems foundation to enable the Partner Lead Pass Program which created excitement and increased demand within the partner ecosystem for new offers.
• Created operational systems foundation to enable the Partner Lead Pass Program which created excitement and increased demand within the partner ecosystem for new offers.
SolomonEdwards
Management Consulting
Senior Consultant, Strategy and Execution
11/2018 - 3/2021
Consulting through SolomonEdwards, San Francisco Bay Area Nov 2018 – Mar 2021
● Cisco: Go-To-Market Orchestrator Hybrid Cloud and XaaS Offer
• Piloted GTM approach for initial Hybrid Cloud offers by aligning and enabling cross-functional teams to meet partner and customer expectations. Launched initial subscription consumption-based offers worldwide and created cross-functional feedback loop to govern and identify critical touch points which targeted optimization of customer partner journeys.
● San Francisco, CA 94118 linkedin.com/in/pamelachuey
● VMware: Acquisition Integration for Security SaaS
• Created repeatable scalable full absorption plans (including impacts to personas + user stories) to drive revenue growth, optimize cross-functional operations and deliver superior customer partner experience for use as a blueprint for subsequent acquisitions.
● Cisco: Customer Experience, Acquisitions and Divestitures
• Integrated and scaled cross-functional operating model from acquired security company to Customer Success, continuing 40%+ YoY growth, optimizing customer value realization while meeting exceeding financial objectives (e.g., upsells, expansions, renewals, retention).
● Cisco: Go-To-Market Orchestrator Hybrid Cloud and XaaS Offer
• Piloted GTM approach for initial Hybrid Cloud offers by aligning and enabling cross-functional teams to meet partner and customer expectations. Launched initial subscription consumption-based offers worldwide and created cross-functional feedback loop to govern and identify critical touch points which targeted optimization of customer partner journeys.
● San Francisco, CA 94118 linkedin.com/in/pamelachuey
● VMware: Acquisition Integration for Security SaaS
• Created repeatable scalable full absorption plans (including impacts to personas + user stories) to drive revenue growth, optimize cross-functional operations and deliver superior customer partner experience for use as a blueprint for subsequent acquisitions.
● Cisco: Customer Experience, Acquisitions and Divestitures
• Integrated and scaled cross-functional operating model from acquired security company to Customer Success, continuing 40%+ YoY growth, optimizing customer value realization while meeting exceeding financial objectives (e.g., upsells, expansions, renewals, retention).
ServiceNow
Sales
Global Customer Success Lead
2/2018 - 6/2018
• Partnered with Chief Revenue Officer [CRO] on strategic initiatives by leading 15 global teams and partnering with executive stakeholders to create a Customer Success organization and offerings to increase renewals retention, reduce time to realized value, increase adoption engagement wallet share and drive revenue expansion from $2B to target revenues of $10B by Year 5.
A3VENTURES
Start-Up
Strategy Lead | Future of Mobility
3/2017 - 7/2017
• Solved first-last mile transport by working with public and private entities to offer disruptive, robust, user-centric multimodal mobility solutions with new revenue business models [Targets: year 5 revenues of $70M, NOI of 12%, reposition AAA legacy branding and increase new membership by >5%].
• Secured investment from manufacturing partners such as Toyota to provide funding and 350 all-electric vehicles (including autonomous) to be used in a proposed 9-county Bay Area multimodal offering over the course of 3-5 years.
• Secured investment from manufacturing partners such as Toyota to provide funding and 350 all-electric vehicles (including autonomous) to be used in a proposed 9-county Bay Area multimodal offering over the course of 3-5 years.
ILMxLAB Lucasfilm
Start-Up
New Ventures | Virtual Reality
2/2016 - 9/2016
• Pioneered efforts to design new business revenue models, customer experience concepts, offerings, distribution partners, monetization strategies. Raised $125M from Disney CFO to execute against strategies and plans.
• Spearheaded business planning for Virtual Reality experiences in Disney Parks for 2018 to create a 21st century theme park with bankable intellectual property from Disney, Lucasfilm and Pixar.
• Spearheaded business planning for Virtual Reality experiences in Disney Parks for 2018 to create a 21st century theme park with bankable intellectual property from Disney, Lucasfilm and Pixar.
Consulting through SolomonEdwards
Management Consulting
Senior Consultant, Strategy and Execution
5/2014 - 12/2015
VMware: Go-To-Market Strategy for Cloud + Security Solutions
• Developed solutions and go-to-market strategies to increase bookings and completed over 400 deployments by enabling strategic partners [15 systems integrators and 50+ channel partners] along with internal capabilities adding $27M in revenues.
● Avaya: Sales Acceleration Strategy, Fortune 100
• Partnered with Chief Revenue Officer to develop compelling customer-specific value propositions to meet C-suite financial objectives and optimize customers' capabilities. Successful penetration of accounts by 35% and improved sales conversion rates by 20%, adding $30M in sales.
• Developed solutions and go-to-market strategies to increase bookings and completed over 400 deployments by enabling strategic partners [15 systems integrators and 50+ channel partners] along with internal capabilities adding $27M in revenues.
● Avaya: Sales Acceleration Strategy, Fortune 100
• Partnered with Chief Revenue Officer to develop compelling customer-specific value propositions to meet C-suite financial objectives and optimize customers' capabilities. Successful penetration of accounts by 35% and improved sales conversion rates by 20%, adding $30M in sales.
DocuSign
Corporate Strategy & Development
Corporate Development + Strategic Planning
7/2013 - 3/2014
• Secured Board approval with Chief Financial Officer for first international acquisition [$13M] to expand market share and penetrate new geographies. Conducted due diligence; analyzed tax, regulatory, and legislative impacts.
• Created revenue growth and market expansion plans for investor presentations, closed $85M funding round [pre-IPO].
• Created revenue growth and market expansion plans for investor presentations, closed $85M funding round [pre-IPO].