Functional Skills
Leadership Development
Operations Management
Budgeting
Business Operations
Business Planning
Business Unit Strategy
Customer Service
Employee Engagement
Forecasting / Projections
Operational Efficiency
Operational Transformation
Organizational Leadership
Training and Coaching
Organizational Culture
Organizational Effectiveness
Sector Experience
Technology
Experience
Sole Proprietor
Management Consulting
Founder, Leading To Success – Leadership Coaching
1/2022 - Present
• Designed and delivered customized leadership development programs for mid-tier managers in high-growth tech companies.
• Coached multiple new leaders, including a founder, resulting in measurable improvements in performance and successful internal promotions.
• Focused on executive presence, leadership behaviors, and scalable managerial systems.
• Developed IP-based programs following ICF-style frameworks and client feedback loops.
• Coached multiple new leaders, including a founder, resulting in measurable improvements in performance and successful internal promotions.
• Focused on executive presence, leadership behaviors, and scalable managerial systems.
• Developed IP-based programs following ICF-style frameworks and client feedback loops.
Not Employed
Other
Full-Time Caregiver
1/2016 - 1/2022
• Provided primary care for spouse during terminal illness, developing deeper capabilities in areas I once considered mastered—emotional intelligence, high-stakes decision-making, and resilience.
SunGard Computer Services
Corporate Strategy & Development
President, SunGard Computer Services
1/2005 - 1/2016
• Delivered 20% recurring top-line growth over the first 4 years after creating a new LLC, until mission was changed by the board.
• Led international datacenter services for internal and external clients, impacting profitability of $4B+ SaaS business.
• Created a virtualized compute environment that scaled to generate nearly $1B in corporate revenue within 5 years.
• Consolidated 25 datacenters, generating $12M in recurring annual savings.
• Negotiated innovative vendor deal that produced $2M+ in recurring savings and product co development with vendor.
• Developed and negotiated just-in-time procurement and deployment for private cloud growth, vastly improving profitability.
• Oversaw compliance with FFIEC, PCI, and other audits, averaging 200+ audit days per year.
• Delivered one of the first Energy Star-rated US datacenters; awarded Waters Rankings 2015 Best Datacenter.
• Led international datacenter services for internal and external clients, impacting profitability of $4B+ SaaS business.
• Created a virtualized compute environment that scaled to generate nearly $1B in corporate revenue within 5 years.
• Consolidated 25 datacenters, generating $12M in recurring annual savings.
• Negotiated innovative vendor deal that produced $2M+ in recurring savings and product co development with vendor.
• Developed and negotiated just-in-time procurement and deployment for private cloud growth, vastly improving profitability.
• Oversaw compliance with FFIEC, PCI, and other audits, averaging 200+ audit days per year.
• Delivered one of the first Energy Star-rated US datacenters; awarded Waters Rankings 2015 Best Datacenter.
SunGard Availability Services
Product Management / Strategy
VP, Engineering & Operational Controls
1/2004 - 1/2005
• Designed pioneering virtualized infrastructure for SaaS services, pre-dating AWS and Azure offerings.
• Directed product engineering across 5M+ sq. ft. of data center space.
• Directed product engineering across 5M+ sq. ft. of data center space.
SunGard Computer
Operations
VP, Operations
1/2000 - 1/2004
• Oversaw budget, delivery, and operational success across national datacenter infrastructure.
• Integrated newly acquired facilities and staff into unified hosting operations.
• Led regulatory remediation with FFIEC and built long-term compliance frameworks.
• Reduced change-related service outages from 7% to 0.1% via ITIL adoption.
• Integrated newly acquired facilities and staff into unified hosting operations.
• Led regulatory remediation with FFIEC and built long-term compliance frameworks.
• Reduced change-related service outages from 7% to 0.1% via ITIL adoption.
SunGard Computer Services
Customer Service
Director, Customer Service
1/1998 - 1/2000
• Modernized service desk and CRM tools; launched dedicated customer care program.
• Introduced formal change management processes across technical teams.
• Introduced formal change management processes across technical teams.
SunGard Computer Services
Information Technology
Manager, Mainframe Systems
1/1996 - 1/1998
• Led IBM mainframe systems engineering team for enterprise hosting services.
SunGard Computer Services
Product Management / Strategy
Product Manager
1/1994 - 1/1996
• Proposed and launched company's first distributed computing service, later a $1B revenue line.
SunGard Computer Services
Information Technology
Various Roles
1/1986 - 1/1994
• Promoted from call center tech to systems programmer; identified M&A targets; mentored by CEO and division president.
Penn Mutual Life Insurance
Information Technology
Applications Programmer/Analyst
1/1984 - 1/1986
Applications design and programming.