Functional Skills
Benchmarking
Communications
Accounts Payable
Data Analysis
Project Management
Finance Transformation
Organizational Culture
Change Management / Org Design
Program Management
Process Improvements
Employee Engagement
Organizational Effectiveness
Human Capital Consulting
Process Design / Re-engineering
Workshop Facilitation
Software Skills
Microsoft PowerPoint
Microsoft Excel
Microsoft Visio
Microsoft Word
Microsoft Project
Trello
Microsoft Office
Certifications
CCMPCertified Change Management Professional
CLSSBBCertified Lean Six Sigma Black Belt
PMPProject Management Professional
PCCPProsci Certified Change Practitioner
Six Sigma Black Belt
Sector Experience
Aerospace & Defense
Business Services
Social & Public Sector
Transportation & Logistics
Languages
English
Case Study
Case Studies
Operational Assessment
Social & Public Sector
Workforce Optimization
Organizational Design
Process Improvements
State of Iowa Alignment Assessment
Social & Public Sector
Change Management / Org Design
Operational Efficiency
Program Management
Big 4 Accounting
Top Consulting Firms
Experience
Guidehouse
Management Consulting
Associate Director
6/2024 - Present
• Led DMAIC-based reengineering for California EDD to reduce Disability Insurance claims
backlog, facilitated weekly cross-functional workgroups and synthesizing improvement
strategies around customer experience, internal processes, and form optimization
• Advised Georgia Governor’s Office on $600M budget recommendations for prison
operations improvements through statewide facility assessments
• Mapped 9 high-priority processes and system pain points for North Dakota Department of
Corrections to inform a new client management system implementation
backlog, facilitated weekly cross-functional workgroups and synthesizing improvement
strategies around customer experience, internal processes, and form optimization
• Advised Georgia Governor’s Office on $600M budget recommendations for prison
operations improvements through statewide facility assessments
• Mapped 9 high-priority processes and system pain points for North Dakota Department of
Corrections to inform a new client management system implementation
MBO PARTNERS
Management Consulting
Management Consultant(Guidehouse Contractor)
8/2022 - 12/2023
Iowa Department of Corrections (DOC): Organizational Redesign
× Led the current state assessment, conducted benchmarking, and designed future state structure and implementation plan × Facilitated interviews with key stakeholders to understand the current state and socialize the proposed future state
Iowa Department of Corrections (DOC): Organizational Change Management × Led the stakeholder assessment, business readiness, and training assessment for the alignment of eight independent Community Based Corrections (CBC) with the DOC
× Developed and executed a change strategy for ~3,000 employees impacted by the alignment
State Executive Branch: Organizational Alignment
× Led a comprehensive state assessment focused on consolidating the Governor's cabinet from 36 to 16 direct reports × Collaborated with stakeholders across the state to identify, assess, and implement efficiency and cost savings initiatives
× Led the current state assessment, conducted benchmarking, and designed future state structure and implementation plan × Facilitated interviews with key stakeholders to understand the current state and socialize the proposed future state
Iowa Department of Corrections (DOC): Organizational Change Management × Led the stakeholder assessment, business readiness, and training assessment for the alignment of eight independent Community Based Corrections (CBC) with the DOC
× Developed and executed a change strategy for ~3,000 employees impacted by the alignment
State Executive Branch: Organizational Alignment
× Led a comprehensive state assessment focused on consolidating the Governor's cabinet from 36 to 16 direct reports × Collaborated with stakeholders across the state to identify, assess, and implement efficiency and cost savings initiatives
Guidehouse
Management Consulting
Manager
7/2018 - 1/2022
County of Santa Barbara: Business Application Needs Assessment
× Collaborated with cross-functional stakeholders to document 100+ pain points and 23 current state processes and integration diagrams for finance, budget, human resources, payroll, and asset management functions × Identified 800+ technical and business requirements × Drafted the request for proposal (RFP) for an enterprise resources planning (ERP) application that will streamline operations and reduce their total business applications from 134 to 52
Oklahoma Executive Branch: Organizational Assessment
× Presented a 5-year strategy to the Governor to enhance efficiency, collaboration, and mission accomplishment by reducing the total agencies, boards, and commissions from 478 to 318 × Provided recommendations to decrease the total number of entities reporting directly to Secretaries from 174 to 96
Texas Department of Transportation (TxDOT): Organizational Change Management
× Guided a cultural transformation that increas
× Collaborated with cross-functional stakeholders to document 100+ pain points and 23 current state processes and integration diagrams for finance, budget, human resources, payroll, and asset management functions × Identified 800+ technical and business requirements × Drafted the request for proposal (RFP) for an enterprise resources planning (ERP) application that will streamline operations and reduce their total business applications from 134 to 52
Oklahoma Executive Branch: Organizational Assessment
× Presented a 5-year strategy to the Governor to enhance efficiency, collaboration, and mission accomplishment by reducing the total agencies, boards, and commissions from 478 to 318 × Provided recommendations to decrease the total number of entities reporting directly to Secretaries from 174 to 96
Texas Department of Transportation (TxDOT): Organizational Change Management
× Guided a cultural transformation that increas
PricewaterhouseCoopers (PwC)
Management Consulting
Senior Associate
9/2017 - 7/2018
Southeastern Pennsylvania Transportation Authority (SEPTA): Organizational Assessment
× Interviewed 80+ stakeholders to document and assess current state business processes and identify pain points for SEPTA's warehouse and Inventory life cycle processes × Delivered recommendations to address pain points, optimize productivity, improve operations, and track key metrics
× Interviewed 80+ stakeholders to document and assess current state business processes and identify pain points for SEPTA's warehouse and Inventory life cycle processes × Delivered recommendations to address pain points, optimize productivity, improve operations, and track key metrics
Grant Thornton
Management Consulting
Manager
8/2010 - 9/2017
U.S. Customs and Border Protection (CBP): Revenue Collections Business Process Improvement
× Led a business process reengineering effort focused on improving the collection of approximately $45 billion in duties, taxes, and fees annually for departments and agencies, including 32 distinct user fees × Collaborated with stakeholders across the U.S. to capture and assess As-Is processes for each type of revenue collection and design recommendations for To-Be solutions that streamline operations by reducing manual collections and increasing electronic payment options
Texas Department of Transportation (TxDOT): Accounts Payable (AP) Business Process Improvement
× Worked with stakeholders to document and assess As-Is procure-to-pay processes, gather requirements for e-Invoicing solution, and design To-Be processes × Reduce overall headcount from 78 to 66 by recommending the implementation of an e-invoicing solution
TxDOT: Early Payment Program Implementation
× Reduced invoice processing
× Led a business process reengineering effort focused on improving the collection of approximately $45 billion in duties, taxes, and fees annually for departments and agencies, including 32 distinct user fees × Collaborated with stakeholders across the U.S. to capture and assess As-Is processes for each type of revenue collection and design recommendations for To-Be solutions that streamline operations by reducing manual collections and increasing electronic payment options
Texas Department of Transportation (TxDOT): Accounts Payable (AP) Business Process Improvement
× Worked with stakeholders to document and assess As-Is procure-to-pay processes, gather requirements for e-Invoicing solution, and design To-Be processes × Reduce overall headcount from 78 to 66 by recommending the implementation of an e-invoicing solution
TxDOT: Early Payment Program Implementation
× Reduced invoice processing
J.L. Herren Associates
Engineering
Engineering Consultant
8/2007 - 8/2009
United States Navy: Lean Six Sigma
× Accomplished a 17% reduction in lifecycle costs for a process by standardizing and focusing on the "repair vs. replace" decision process along with the associated resulting costs × Achieved a 52% cycle time reduction for a Time-to-Contract process by leveraging data analytics, error proofing tools to reduce rework, and tracking device to monitor transactions
× Accomplished a 17% reduction in lifecycle costs for a process by standardizing and focusing on the "repair vs. replace" decision process along with the associated resulting costs × Achieved a 52% cycle time reduction for a Time-to-Contract process by leveraging data analytics, error proofing tools to reduce rework, and tracking device to monitor transactions