Functional Skills

Business Development
Business Unit Strategy
Change Management / Org Design
Commercial Excellence
Commercial Strategy
Cost Reduction
Customer Experience
Operating Model Design
Operational Efficiency
Operational Transformation
Product Development
Program Management
Project Management
Sales Operations
Sales Enablement

Software Skills

Confluence
Jira
Microsoft Office
Miro
Hubspot

Certifications

PSM IProfessional Scrum Master I
PMPProject Management Professional

Sector Experience

Automotive
Energy
Retail
Telecom
Transportation & Logistics

Languages

English
German
French

Countries Worked In

DE GR MA AE

Notable Clients

BP
Big 4 Accounting
Top Consulting Firms

Experience

Geier Consulting Management Consulting
CEO/Founder/Management Consultant
7/2013 - Present
28+ years of professional experience in strategy development, definition / review of business models, business process reengineering, project & program management and successful delivery of restructuring / efficiency enhancing projects. Particular focus on business development, digital transformation, restructuring of structures and processes of sales and customer service (B2B & B2C) organizations. Extensive industry expertise in telecoms (fixed DSL & FTTH, mobile, online), logistics (parcel business), and mobility/automotive (e-mobility)
Deutsche Telekom Kundenservice Operations
Vice President Channel Development Customer Service
4/2010 - 6/2013
Responsible for overall strategy and all strategic projects to improve performance of customer service in Germany (contact center operations; consumer & business customers)
Deutsche Telekom T-Home Corporate Strategy & Development
Vice President Sales & Service Channel Strategy
8/2007 - 3/2010
- Responsible for sales budget T-Home (consumer fixed line business)
- Development and coordination of sales activities in the sales channels retail/shops, online, call center and direct sales (D2D)
- Successfully managed several strategic projects to optimize costs and performance of sales channels
T-Mobile Corporate Strategy & Development
Vice President Group Strategy
3/2003 - 7/2007
Vice President Group Strategy
Deutsche Telekom Corporate Strategy & Development
Senior Manager Corporate Strategy
11/2000 - 2/2003
Senior Manager Corporate Strategy
Deloitte Management Consulting
Manager / Senior Consultant
1/1999 - 10/2000
Manager / Senior Consultant
CSC Ploenzke Corporate Strategy & Development
Consultant
7/1996 - 12/1998
Consultant