Functional Skills
Software Skills
Certifications
Sector Experience
Countries Worked In
CA USNotable Clients
Experience
• Delivered perioperative performance initiatives to improve operational efficiencies at a regional medical center ambulatory surgery center yielding 600+% ROI.
• Evaluated health system IT resource allocation and devised proposed framework for optimal cost containment to unlock 20% operating expense savings.
• Spearheaded primary care model innovation and design for new facility construction and planning.
• Generated multiple new health system client opportunities across technology integration, clinical care model redesign and strategic IT industry benchmarking.
• Conducted full technology stack diagnostic assessment to determine health system readiness for digital transformation leading to launch of patient access initiatives and identified over $30 million in opportunity.
• Supported state public sector client to create an electronic health record strategy including system selection criteria to modernize legacy systems and implement digital capabilities as part of $900 million budget process.
• Implemented clinical operations transformation initiatives for health system to improve emergency department, operating room and inpatient unit care processes resulting in $40 million improvement in operating revenue.
• Delivered end-to-end surgical supply chain strategy and cost reduction initiative for large academic medical center with emphasis on Orthopedic Surgery implants to generate over $5 million in annualized savings.
• Executed implementation of complex value-based care program for multi-state specialty group
• Delivered multiple client engagements across ambulatory surgery centers and academic medical centers leading to 21% decrease in acute complications and 24% reduction in unplanned readmissions.
• Piloted and implemented machine learning software solution to support patient throughput and clinical decision making for short stay Orthopedic surgery cases.
• Designed, tested and implemented physician telemedicine platform to support on-site and remote COVID testing at scale.
• Expanded clients from 1 to 20 and achieved Series A $14 million venture capital raise while mentoring junior clinical content team while launching conversational triage agent to alleviate call center volume by 30%.
• Refined machine learning models to improve patient navigation experiences and adherence to established clinical protocols.
• Integrated multiple technology solutions for large academic medical center including Tableau, Alteryx and Salesforce CRM.
• Supported national health plan efforts to implement a new MIPS and MACRA compliance program impacting member communications and physician engagement policies.
• Executed large complex Epic EHR implementation for a nationally recognized oncology specialty hospital system.
• Delivered fractional and full-time equivalent resources to support health system optimization efforts utilizing Epic credentialed contractors.
• Spearheaded digital health projects on increasing patient engagement and implemented a pilot program utilizing technology and mobile workstations to drive patient portal adoption across all ambulatory clinic locations.
• Served as Chair of USC Care Quality Leadership Committee in collaboration with the CEO, CMO, CMIO and physician leaders and managed the regulatory quality task force to mitigate more than $2 million in Medicare reimbursement penalties.
• Managed primary care and specialty care outpatient medical group strategic initiatives to improve patient experience Press Ganey scores, submissions for PQRS and optimization of Cerner/Oracle EHR
• Served as subject matter expert and clinical effectiveness project leader for revenue cycle optimization, EHR implementations, and clinical documentation improvement (CDI) and revenue cycle coding initiatives.
• Implemented Enhanced Recovery After Surgery (ERAS) protocols for elective colorectal surgery patients across seven hospitals to reduce cost per case and decrease hospital length-of-stay (LOS) while minimizing complication rates from hospital acquired conditions (HAC).
● ADDITIONAL EXPERIENCE