• Spearheaded the leadership of multiple cross-functional teams responsible for delivering critical IT infrastructure solutions supporting multimillion-dollar client portfolios across Real Estate, Transportation, and Enterprise Applications sectors.
• Designed, developed, and deployed robust hybrid cloud/on-prem infrastructure solutions, significantly enhancing system resilience, scalability, and performance for complex enterprise environments.
• Orchestrated and led a comprehensive site optimization program, meticulously identifying and implementing efficiencies that generated over $2M+ in verifiable annual savings.
• Developed and operationalized sophisticated internal pricing models for Azure and on-premise delivery, which significantly improved project profitability and ensured transparent cost allocations.
• Directed all phases of M&A-related infrastructure assessments and integration planning, ensuring seamless transitions, minimal business disruption, and successful consolidation of IT assets.
• Ensured stringent compliance with critical regulatory standards including PCI and SOX, alongside adherence to corporate engineering standards, mitigating risks and maintaining operational integrity.
• Enhanced and modernized enterprise application suites by meticulously addressing legacy design issues related to access and functionality, implementing robust three-tier architecture for improved performance and security.
• Mentored, coached, and developed a high-performing

• Oversaw the end-to-end delivery of complex enterprise application rollouts across multiple industries, consistently meeting project timelines and budget constraints for global clients.
• Led critical platform migrations from on-premise legacy systems to cloud-native environments, ensuring data integrity, system stability, and enhanced operational agility throughout the transition.
• Designed, developed, and implemented reusable delivery frameworks and comprehensive data migration strategies, standardizing processes and significantly improving project execution efficiency.
• Managed and facilitated high-impact client workshops, effectively aligning technical delivery plans with overarching business outcomes and ensuring strong stakeholder engagement and satisfaction.

• Directed comprehensive infrastructure teams responsible for operations across three major U.S. data centers, optimizing performance, reliability, and security for critical enterprise systems.
• Successfully delivered a large-scale, enterprise-wide Office 365 rollout and a complex PBX redesign project with zero disruption to ongoing business operations, ensuring seamless user adoption.
• Rebuilt and optimized existing Citrix environments, strategically enhancing system capacity and efficiency to directly support rapid business expansion and improved user productivity.
• Cultivated strong partnerships with internal departments, including security and compliance teams, to ensure robust security compliance across all enterprise systems and data.
• Led critical team development initiatives, aligning roles and responsibilities with strategic organizational goals and fostering growth through consistent coaching and performance management.

• Managed all aspects of infrastructure planning and execution for a new 1500-employee site, coordinating cross-functional teams and external vendors to ensure timely setup and operational readiness.
• Directed all infrastructure support for a national healthcare summit and multiple regional office moves, providing seamless technological support and minimizing downtime.
• Consistently delivered complex project results on time and within budget across challenging multi-vendor environments, demonstrating strong project oversight and problem-solving skills.

Directed all projects delivering core infrastructure hardware and software into BlackBerry datacenters worldwide, ensuring timely deployment through close collaboration with operational, development, and executive stakeholders.

Selected Accomplishments:

● Partnered with product management to launch new services (BlackBerry News, Browser Content Filtering, PlayBook Video Chat) on time, navigating aggressive executive timelines.

● Developed and led the creation of an Operational Roadmap, enabling strategic planning for all upcoming work efforts and resource utilization.

● Chaired bi-weekly executive Steering Committee meetings to review critical project/program efforts and ensure alignment with strategic objectives.

● Directed executive-mandated service initiatives for BlackBerry infrastructure fortification, defining and executing timely deployment plans for critical hardware and software.

● Managed the strategic realignment of the PMO team model from regional to service-based, resulting in improved operational efficiency, increased domain expertise, and tighter team integration.

● Successfully launched and ensured conformity to Clarity (Project Management tool) within the PMO.

● Managed all Opex expenditures for the PMO, consistently delivering 5% under the original budget for three consecutive years.

● Managed the OEM sales funnel, reviewing and approving new hardware opportunities with executive leadership to ensure alignment with strategic goals, margin requirements, and deployment capacity—resulting in higher-quality, more profitable deals.

● Oversaw end-to-end delivery: drafting SOWs, validating build instructions, coordinating internal teams, and leading regular client and internal status meetings to ensure timely delivery.

● Led a corporate initiative to standardize build templates and hardware across offices, improving consistency and troubleshooting efficiency while reducing hardware inventory by 5%.

● Created and executed the Adtech Witness (Verint) channel program, analyzing market data to build a turnkey solution of hardware, software, and support—driving consistent revenue growth (2007 revenue 1.5x over 2006; 2006 revenue 1.5x over 2005).

● Negotiated and managed channel partner agreements, developed pricing models and solution bundles, and drove business development through trade shows, webinars, and regional events.

●Launched the Verint Channel Sales program in the UK, training teams on U.S. sales models and solutions to ensure successful expansion.

● Introduced a turnkey VoIP PBX package with Sphere Communications targeting the SMB market, designing pricing tiers and recruiting resellers.

● Hired, trained, and coached channel sales staff on solution selling, supporting customer meetings to increase deal success.

Selected Accomplishments:

● Subject Matter Expert for Envision’s East Coast sales team, mentoring several new account executives on Envision’s product suite and the contact center industry.

● Led the technical discovery of the solution selling process, working closely with key technical and business unit decision makers to ensure all technical needs were properly identified and mitigate potential risks based on the customer environment. Work during this process helped close several key deals, largely based on flexible solution design and customer comfort.

● Created and presented technical solution overviews along with custom product demonstrations tailored to customer requirements.

● Partnered with customer technical team and Envision project management staff to ensure the designed solution was successfully deployed into the customer environment as mutually agreed upon and designed.

Selected Accomplishments:
● Selected for Edify’s Presidents Club based on performance and sales in 2000
● Account Manager for Fortune 1000 companies such as Delta Airlines, International Paper, Michelin, HomeShopping Network, and Georgia Pacific
● Created and presented custom web, IVR and CRM demos for potential clients
● Authored several RFP responses for Fortune 1000 companiesCollaborated with prospective customers to develop high level call flow design for application development.
● Educated Edify Sales and Operations personnel on new product release information. Trained sales force on product applications and usage.

● Installed, managed, and maintained a highly available, seven-site, 50-node Interactive Voice Response (IVR) network operating in a mission-critical 24/7 environment, supporting major enterprise clients including Chrysler, Home Shopping Network, Bank of America, and Wachovia.

● Evaluated, recommended, and implemented new hardware and software platforms to enhance reliability and scalability for customer-facing and internal voice/data networks.
Ordered and provisioned new voice and data circuits to support business growth and ensure redundancy, including configuring and deploying new network hardware and software into the broader MCI infrastructure.

● Collaborated directly with customer technical teams to tailor network solutions that met specific business requirements and compliance needs.

Selected Accomplishments:

● Successfully migrated Bank of America’s legacy IVR network to a Year 2000–compliant platform ahead of schedule, mitigating potential Y2K disruption.

●Designed and implemented a Cisco ISDN PRI remote access platform, improving remote connectivity and system resilience.

●Served as a major contributor to the comprehensive Y2K upgrade and testing of Home Shopping Network’s IVR systems, ensuring seamless transition into the new millennium.

● Gathered and analyzed customer requirements to design and propose tailored network solutions aligned with business objectives.

● Led the design and deployment of an 18-site, 1,400-node Novell network for a regional public school system, serving as both Project Manager and Team Leader from planning through implementation.

● Coordinated cross-functional teams and vendors to ensure timely delivery, quality standards, and alignment with client expectations.

Selected Accomplishments:

● Increased implementation team efficiency by standardizing workstation and application integration processes.

● Designed and implemented large-scale Novell networks, including merging multiple standalone branch locations into a centralized corporate network.

● Delivered strong results in the public education sector through careful planning and execution of critical infrastructure projects.

●Researched and authored the technical equipment specifications and implementation plan that secured the public school system project.