Functional Skills
Communications
Revenue Growth
Strategic Planning
Supplier Relationship Management
Supply Chain Integration
Forecasting / Projections
Operations Management
Leadership Development
Contract Pricing / Negotiation
Sales and Operations Planning (S&OP)
Marketing Strategy
Business Process Outsourcing
Business Planning
Business Unit Strategy
Customer Relationship Management
Software Skills
Microsoft Excel
Microsoft Word
Microsoft Office
Microsoft OneDrive
Microsoft PowerPoint
Adobe Photoshop
DocuSign
Google Docs
Google Sheets
iOS
Outlook
Salesforce
Tableau
Sector Experience
Business Services
Consumer Goods
Manufacturing
Retail
Languages
English
Experience
SWolf Consulting LLC
Corporate Strategy & Development
Program, Project, and Operations Consultant
10/2024 - Present
• Direct multiple high-touch client engagements with organizations of varying size, integrating generative AI tools (ChatGPT, Copilot, Claude) to automate reporting, accelerate deliverables, and improve client satisfaction.
• Partner with executive leadership to define success metrics, align profitability goals, and implement industry best practices. Ensure projects deliver measurable business outcomes.
• Conduct operational and financial assessments, including P&L, supply chain, and organizational design. Identify significant cost savings and efficiency opportunities.
• Develop and execute transformation roadmaps that incorporate AI-enabled automation strategies, enhancing scalability, optimizing cost structures, and reducing manual workloads across operations.
• Facilitate cross-functional reviews of logistics, warehousing, and demand planning. Produce actionable project plans that reduce bottlenecks and improve operational performance.
• Mentor client-side teams by creating playbooks and AI prompt libraries, training users on Copilot and ChatGPT to strengthen delivery consistency and support sustainable change adoption.
• Partner with executive leadership to define success metrics, align profitability goals, and implement industry best practices. Ensure projects deliver measurable business outcomes.
• Conduct operational and financial assessments, including P&L, supply chain, and organizational design. Identify significant cost savings and efficiency opportunities.
• Develop and execute transformation roadmaps that incorporate AI-enabled automation strategies, enhancing scalability, optimizing cost structures, and reducing manual workloads across operations.
• Facilitate cross-functional reviews of logistics, warehousing, and demand planning. Produce actionable project plans that reduce bottlenecks and improve operational performance.
• Mentor client-side teams by creating playbooks and AI prompt libraries, training users on Copilot and ChatGPT to strengthen delivery consistency and support sustainable change adoption.
Coca-Cola Beverages Florida
Marketing
Director, Marketing Programs & Operations
5/2022 - 7/2025
• Directed statewide initiatives, aligning cross-functional teams across marketing, sales, operations, and customer success to improve collaboration and deliver 18% year-over-year growth, while leading 8 direct and 4 indirect reports.
• Managed a $20M annual budget and optimized resource allocation, achieving $3M in cost savings (15%) and increasing overall project ROI by 22%.
• Designed and executed enablement programs with standardized playbooks, tools, and training, improving delivery consistency and boosting team productivity by 17%.
• Streamlined operational workflows and governance processes, reducing time-to-market for projects by 28% and increasing efficiency across departments by 20%.
• Applied data analytics and AI-assisted insights (Power BI, Copilot) to evaluate KPIs, campaign performance, and customer trends, improving ROI by 19% and strengthening decision-making confidence.
• Oversaw multiple large-scale, multi-territory projects, implementing project management systems to track deliverables, monitor performance, and optimize resources, achieving a 94% on-time and within-budget completion rate.
• Managed a $20M annual budget and optimized resource allocation, achieving $3M in cost savings (15%) and increasing overall project ROI by 22%.
• Designed and executed enablement programs with standardized playbooks, tools, and training, improving delivery consistency and boosting team productivity by 17%.
• Streamlined operational workflows and governance processes, reducing time-to-market for projects by 28% and increasing efficiency across departments by 20%.
• Applied data analytics and AI-assisted insights (Power BI, Copilot) to evaluate KPIs, campaign performance, and customer trends, improving ROI by 19% and strengthening decision-making confidence.
• Oversaw multiple large-scale, multi-territory projects, implementing project management systems to track deliverables, monitor performance, and optimize resources, achieving a 94% on-time and within-budget completion rate.
Coca-Cola Beverages Florida
Sales
Director, Customer Relationship Management
2/2021 - 5/2022
• Led a team of 8 direct and 6 indirect reports to deliver strategic client initiatives, achieving a 94% on-time project delivery rate and reducing resource waste by 14%.
• Administered and coordinated multiple concurrent projects across national convenience retail and drug channel customers, optimizing budgets, schedules, and cross-functional collaboration to drive measurable outcomes.
• Implemented project tracking systems and AI-powered dashboards that streamlined visibility, resource allocation, and team efficiency, resulting in a 21% increase in project performance.
• Directed customer engagement initiatives that improved satisfaction scores by 18% and loyalty rates by 22%, contributing to stronger long-term client relationships.
• Designed and managed customer loyalty programs that boosted participation by 25% and generated measurable increases in customer lifetime value.
• Implemented customer segmentation strategies and data-driven campaigns that improved marketing effectiveness by 20% and increased repeat business growth by 15%.
• Established customer feedback loops that informed continuous improvement, reducing churn by 12% and increasing overall program ROI by 19%.
• Administered and coordinated multiple concurrent projects across national convenience retail and drug channel customers, optimizing budgets, schedules, and cross-functional collaboration to drive measurable outcomes.
• Implemented project tracking systems and AI-powered dashboards that streamlined visibility, resource allocation, and team efficiency, resulting in a 21% increase in project performance.
• Directed customer engagement initiatives that improved satisfaction scores by 18% and loyalty rates by 22%, contributing to stronger long-term client relationships.
• Designed and managed customer loyalty programs that boosted participation by 25% and generated measurable increases in customer lifetime value.
• Implemented customer segmentation strategies and data-driven campaigns that improved marketing effectiveness by 20% and increased repeat business growth by 15%.
• Established customer feedback loops that informed continuous improvement, reducing churn by 12% and increasing overall program ROI by 19%.
Coca-Cola Beverages Florida
Sales
Director, Regional Program Operations
1/2019 - 2/2021
• Implemented targeted retention strategies for local and regional clients, reducing churn by 15% and strengthening long-term partnerships, while leading a team of 7 direct and 5 indirect reports.
• Directed contract negotiations for regional clients, securing favorable terms that increased account profitability by 12% while maintaining strong, mutually beneficial relationships.
• Led project management initiatives for a portfolio of regional accounts, coordinating resources and timelines to achieve a 93% on-time, within-budget delivery rate.
• Developed and deployed project tracking systems and KPIs that improved visibility, enhanced team efficiency by 20%, and enabled senior leadership to make faster, data-driven decisions.
• Leveraged market analytics to identify growth opportunities, launching initiatives that expanded the customer base by 18% and diversified revenue streams across regional markets.
• Designed and executed enablement programs that integrated AI-driven training modules and generative tools, improving delivery consistency and boosting team productivity by 17%.
• Directed contract negotiations for regional clients, securing favorable terms that increased account profitability by 12% while maintaining strong, mutually beneficial relationships.
• Led project management initiatives for a portfolio of regional accounts, coordinating resources and timelines to achieve a 93% on-time, within-budget delivery rate.
• Developed and deployed project tracking systems and KPIs that improved visibility, enhanced team efficiency by 20%, and enabled senior leadership to make faster, data-driven decisions.
• Leveraged market analytics to identify growth opportunities, launching initiatives that expanded the customer base by 18% and diversified revenue streams across regional markets.
• Designed and executed enablement programs that integrated AI-driven training modules and generative tools, improving delivery consistency and boosting team productivity by 17%.
Coca-Cola Beverages Florida
Sales
Program Operations Manager
8/2018 - 1/2019
• Developed and executed customized business and promotional plans aligned with organizational objectives, generating 15% incremental revenue growth and strengthening customer partnerships.
• Managed and coordinated multiple project timelines for campaigns and initiatives across diverse accounts, achieving a 92% on-time delivery rate while leading and influencing 10 indirect reports.
• Orchestrated the deployment of marketing and business initiatives across local, regional, and national levels, ensuring full alignment with project timelines and resource availability.
• Led cross-functional collaborations and implemented project tracking systems, improving resource allocation efficiency by 18% and increasing objective achievement rates by 20%.
• Analyzed performance metrics and developed actionable insights that streamlined processes, improved forecasting accuracy by 16%, and optimized supply chain efficiency.
• Managed and coordinated multiple project timelines for campaigns and initiatives across diverse accounts, achieving a 92% on-time delivery rate while leading and influencing 10 indirect reports.
• Orchestrated the deployment of marketing and business initiatives across local, regional, and national levels, ensuring full alignment with project timelines and resource availability.
• Led cross-functional collaborations and implemented project tracking systems, improving resource allocation efficiency by 18% and increasing objective achievement rates by 20%.
• Analyzed performance metrics and developed actionable insights that streamlined processes, improved forecasting accuracy by 16%, and optimized supply chain efficiency.
Coca-Cola Bottling Company Consolidated
Sales
Territory Project Manager
4/2017 - 6/2018
Managed territory-wide projects spanning more than 7,800 customer accounts, ensuring execution aligned with business objectives and client needs. Collaborated with customers to deliver tailored solutions that improved satisfaction and strengthened partnerships. Leveraged data analytics to identify performance gaps and implement strategies that supported growth and market expansion. Developed strategic plans, coordinated cross-functional teams, and introduced project tracking systems that improved accountability, efficiency, and measurable outcomes.
Coca-Cola Refreshments
Sales
Area Sales Manager
8/2015 - 4/2017
Directed sales operations across local, regional, and national accounts totaling more than 15,400, driving execution and alignment with business objectives. Developed core talent by mentoring and advancing 6 District Sales Managers and 42 Market Development Managers while fostering a culture of continuous learning and development. Strengthened relationships with key accounts and served as a critical link to leadership, ensuring collaboration across supply chain, field sales, merchandising, and route planning. Executed package and pricing strategies that supported both sales growth and operational efficiency.
Coca-Cola Refreshments
Sales
Area Sales Manager
3/2012 - 8/2015
Directed sales execution across more than 2,800 local, regional, and national accounts, ensuring consistent performance and market growth. Developed leadership talent by advancing 6 District Sales Managers and 35 Account Managers while fostering a culture of professional development through mentoring programs and leadership forums. Strengthened collaboration across supply chain, field sales, merchandising, and route planning to drive both sales and operational efficiency. Created and implemented annual pricing and packaging strategies in partnership with local customers, delivering results that supported business objectives and strengthened customer relationships.
Coca-Cola Refreshments
Sales
District Sales Manager
2/2009 - 3/2012
Led and developed a team of account managers, driving sales execution and ensuring marketing programs delivered measurable results. Guided talent development at the Account Manager level, coaching direct reports and fostering a culture of learning and continuous improvement across the sales organization. Built strong relationships with accounts and served as the key connection to sales area leadership, collaborating with store-level and local chain leaders to grow business. Executed channel, package, and pricing strategies provided by the Commercial Leadership Center of Excellence, while also stepping in as interim Area Sales Manager in Eugene, OR to ensure seamless leadership during a transition period.
Coca-Cola Enterprises
Sales
Account Manager
10/2007 - 2/2009
Served as the primary Coca-Cola contact for large and small store managers, strengthening customer relationships and driving sales growth across assigned territories. Achieved sales objectives by advancing product, brand, and package sales while increasing business through new product placements, promotional programs, and incremental displays and equipment. Provided market insights to sales leadership, executed sales calls, and ensured compliance with customer value promotions. Coached and trained account managers, managed team certifications, and promoted a culture of safety and development as the designated Safety Champion.