Functional Skills
Software Skills
Certifications
Sector Experience
Languages
Countries Worked In
CA USCase Studies




Notable Clients
Experience
• Define and execute the company's vision, growth strategy, and service portfolio to strengthen market positioning and business scalability
• Develop and implement targeted marketing and operational strategies that expand client base, improve retention, and enhance customer satisfaction
• Build and sustain a high-performance culture focused on service excellence, innovation, and continuous improvement
• Developed 10-year supply chain network strategy and metrics for operations and technology working with key stakeholders such as e-commerce, demand planning, retail and technology
• Managed various supply chain projects such as switching to in-house e-commerce, maximizing warehouse space use, and improving last-mile delivery contract efficiency that reduced annual costs by $15M CAD
• Led business case development, executive approvals, and project management for major projects worth over $60M CAD in capital investment, such as warehouse management systems, warehouse material handling improvements, and pick-and-pack automation (on-going)
• Led multiple technology projects such as Transportation Management System (resulting in 8% reduction in transportation cost), Labor Management System (resulting in 3% reduction in DC labor cost), and smart routing logic engine (resulting in faster, accurate delivery and over $5M CAD in savings)
• Create and manage an annual budget of $80M+ CAD for the functions of international and domestic transportation, web fulfillment and last mile delivery
• Built and executed supply chain resiliency plans for multiple scenarios including BC floods, COVID retail and distribution closures, transportation carrier and port labor strikes
• Worked closely with Data Infrastructure team and carrier partners on EDI/API integration for package delivery performance to maintain customer shipping NPS at 80 and delivery performance at 90%
• Strategically negotiated contracts, constantly improved processes, and service level agreements with 20 different supply chain partners resulting in annual savings of $7M in 2021, and $4M YTD in 2022
• Improved last-mile next day delivery by 30% and 2-day delivery by 57% in strategic markets across Canada by on-boarding multiple small parcel carriers, enabling late cut-off programs and deploying new IT solutions
• Developed proposals, executed business cases and managed projects for capital budget of $2M+ per year
• Analyzed the overall supply chain data to improve key performance metrics and to provide a highly consistent forecast to external vendor partners for effective planning and execution
• Trained and coached Best Buy leadership and employees in Lean and Six Sigma methodologies for problem solving
• Effectively owned and managed internal and external stakeholder relationship and communication during large-scale projects and key holiday events
• Collaborated with IT and merchandising vendors to deploy appointment scheduling and transportation management system functionality at the DCs, for delivery to stores and home delivery hub stations Environment & Tools: JIRA, Confluence, Power BI, PLSQL, Adobe Analytics, MS Teams and Planner, MS Visio
• Developed business case, worked with senior leadership on approvals and successfully opened a 300K sq. ft. distribution center in Montreal to streamline the delivery network
• Analyzed and recommended optimum number of transportation carriers for middle mile delivery during Request for Proposal - 2018
• Transformed 40+ manual excel reports into auto-scheduled Power BI reports for distribution centers, transportation, and web fulfillment operations, thereby enabling leaders to make quick data-driven decisions
• Built an ocean container delivery ETA tool to help distribution centers predict delivery times and the labor required for off-loading and processing containers
• Utilized descriptive statistics to determine accurate lead times for ocean containers aiding buyers and international logistics team set and improve upon delivery expectations
• Led DC Engineering and IT teams to test and implement various process improvement projects in the distribution centers such as voice picking, labor management system, space capacity planning and other small scale continuous improvement initiatives Environment & Tools: Power BI, PLSQL, Data Warehousing, Oracle RMS and RDM
• Successfully led the Value Stream Mapping initiative and decreased overall lead times by 2 weeks
• Developed process maps for material movement and ERP information handling; identified and resolved gaps in the process
• Coordinated with the program management team in the development of baseline metrics for critical business processes Environment & Tools: Made2Manage (ERP), Shop Floor Manager, WRIKE, MS Excel, ADEPT
• Designed and engineered key performance indicators (KPIs) dashboard, balanced scorecard and decision support tools for suppliers to track their business performance in various sites
• Led the safety compliance team (comprising of 10-15 managers) in reducing TIR from 1.60 to 0.52 in a corporate-wide endeavor
• Led a cross-functional team of engineers and site managers to benchmark, design and implement 21 Operational Excellence processes across the organization
• Created work breakdown structures (WBS), time-lines and KPI for multiple initiatives; to actively collaborate and manage projects across business stakeholders
• Performed CQV, developed safety procedures and maintenance planning program, and created automated applications for the rapid start-up of customization operations Methodologies & Tools: Lean and Six Sigma tools, Business Analytics, Cost-Benefit Analysis, Risk Management, Microsoft Office, P&G's IWS Pillars and Tools, Smartsheet, SAP, RTCIS (P&G's WMS)
• Administered staff scheduling, payroll processing, performance improvement and team engagement initiatives for the department
• Reduced labor costs by $204K/year by performing work studies, developing FlexSim model and optimizing staffing requirement
• Implemented flow-to-work model across all product lines and achieved 8% decrease in over-time expenses
• Improved inventory accuracy from 73% to 96% by cycle counting, troubleshooting and coordinating with P&G warehouse leaders
• Organized classroom training, and developed step-up cards and employee training database to ensure 100% compliance with FDA regulations
• Created standard work procedures and qualification cards to aid in documenting training and coaching processes of 30 job tasks across the site
• Programmed BOS audit tool to collect and analyze safety data, aiding to decrease the number of incidents from 27 (2012) to 15 (2013)
• Streamlined and incorporated effective material receiving, put-away, line delivery and line return processes thereby reducing downtime by 3%
• Enhanced quality ratings by 32% across the site by leading QA team on creation of BOS-Q audit process, skill matrix, Quality Control Management–CBA Methodologies & Tools: Labor Utilization Study, Plan-Do-Check-Act, Kanban, MS Word, MS Excel
• Successfully designed a flexible semi-automatic material handling system which estimated to save $9600/month in labor cost and to reduce lead time by 25% Methodologies & Tools: Line Balancing, MOST Analysis, ARENA, AutoCAD, MS Visio, MS PowerPoint