Functional Skills

Business Analysis
Business Development
Business Operations
Product Strategy
Product Innovation
Go-to-market Strategy
Change Management / Org Design
Operational Efficiency
Operational Transformation
AI Strategy
Product Development
Business Unit Strategy
Digital Marketing / Advertising
AI Agent Design
AI Agent Workflow Orchestration

Software Skills

Claude API
Visual Studio
Artificial Intelligence
Jira
Database design
GitHub
Gmail API
Google Drive API
Google OAuth
JSON
Jupyter notebook
Machine Learning
Make.com
OpenAI API
Prompt Engineering

Sector Experience

Financial Services
Healthcare
Life Sciences & Pharma
Technology
Telecom

Languages

English

Countries Worked In

BE BR CM CA CO HR DK FR DE IE IT PA SG ES GB US
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Case Studies

operations
Enterprise GenAI Implementation - Messaging Operations Transformation
Telecom Operations Management AI Strategy Robotic Process Automation
humanResource
AIReadyIn180 Executive Program - Enterprise AI Adoption Acceleration
Business Services Training and Coaching AI Strategy Change Management / Org Design

Notable Clients

Coca-Cola European Partners
Shaw-Scott
Fortune 500

Experience

i2K Start-Up
Co-Founder
1/2025 - Present
Agent-driven platform in stealth mode focusing on real-time verification, trust infrastructure, compliance frameworks, and blockchain audit trails for global messaging ecosystems. Invented MySonicID™ audio authentication system (patent pending).
DawnsEdge AI, LLC Management Consulting
Founder & Strategic AI Advisor
1/2025 - Present
Advising enterprises and startups on AI strategy, product execution, and operational scaling. Developed AIReadyIn180 program achieving 30-40% productivity gains for senior executives. Built advisory frameworks for multi-agent workflows.
Strategic advisor for UNG AI & Digital Marketing Advisory Board.
Aethova Product Management / Strategy
Co-Founder & Chief Product Officer
1/2025 - Present
Driving product vision and client delivery for AI-native startup accelerator. Led TTG BRIDGE Transformation Intelligence Platform development, reducing strategy development time from 6 weeks to 2 days. Client-facing product owner delivering enterprise transformation solutions using Four Currents™ framework and structured OGSM-I plans.
TeleSign Operations
Senior Director, Messaging Operations
1/2023 - 1/2025
Built AMER messaging operations, scaling throughput 300% while reducing costs 40% through strategic nearshore establishment. Launched first GenAI strategy initiative projecting $2M annual savings through automated compliance workflows and 50% reduction in manual processes.
Talkonomy.ai Start-Up
Co-Founder & Sr. Product Advisor
1/2023 - 1/2025
Architected end-to-end AI/ML platform for financial institutions, focusing on product strategy and market validation.
Symend Product Management / Strategy
Principal Product Director
1/2022 - 1/2023
Launched GenAI POC integrating behavioral science into collections engagement. Created framework and productized Behavioral Sciences & Tactics for repeatable assets, applying tactics to campaign messaging for enterprise clients including Verizon, T-Mobile, and American Express.
OpenMarket/Infobip Product Management / Strategy
Sr. Director, Product
1/2020 - 1/2022
Led rapid deployment of enterprise-scale messaging platforms. Senior Product Lead through M&A integration initiatives, managing product strategy and cross-functional execution during organizational transformation.
Strategy IHG Product Management / Strategy
Sr. Manager, Omnichannel
1/2017 - 1/2020
Key member of small innovation lab researching emerging technologies (NLP, VR/AR, LLMs) and presented ROI analysis to executive leadership for marketing and operations integration. Built POCs to prove value, assisted with live customer demo environments. Rebuilt messaging channels, teams, and activation integrations for omnichannel strategy.
Coca-Cola Corporate Strategy & Development
Sr. Manager, Global Mobile Strategy
1/2011 - 1/2017
Position 1: Led digital transformation across 14 countries with $14M+ budget. Architected unified digital infrastructure, pioneered proximity marketing and beacon technology, built data governance frameworks foundational to AI deployment. Established cross-functional teams and technology partnerships.

Position 2: Drove global mobile-first transformation strategies. London 2012 Olympics: architected mobile strategy across 90+ countries. Samsung partnership: delivered mobile experiences to 3K+ VIPs. FIFA 2014: integrated digital strategy into official platform. Won Bronze Lion at Cannes.
AT&T MOBILITY Corporate Strategy & Development
Senior Manager
1/2001 - 1/2011
Helped define aggregator messaging industry standards and built first enterprise INTRANET at Cingular, integrating 27+ telecom M&As into unified repository. Key architect of Text Haiti viral campaign and charity text messaging foundations. Defined certification processes for regulated campaigns. Led complex enterprise integrations and digital transformation initiatives essential for modern AI adoption frameworks.