Functional Skills
Budgeting
Business Analysis
Business Development
Business Operations
Change Management / Org Design
Content Strategy
Customer Experience
Customer Relationship Management
Internal Communications
Operational Efficiency
Process Design / Re-engineering
Program Management
Project Management
Strategic Planning
Operations Management
Software Skills
Jira
Airtable
Mailchimp
Sector Experience
Business Services
Media & Entertainment
Social & Public Sector
Technology
Experience
The Aston Collective (Remote)
Operations
Founder & Operations/Chief of Staff Consultant
1/2021 - Present
• Advise CEOs/founders by translating high-level vision into actionable plans across marketing, product, and client success.
• Spearhead comprehensive strategic analyses of all business operations across Sales, Marketing, Business Administration, and Operations functions, to identify inefficiencies and avoidable costs. Provide strategic recommendations to increase productivity and cost savings.
• Reprioritize company roadmaps based on budget constraints and market data, only committing to projects that offer the highest ROI in either revenue or partnership opportunities.
• Oversee functional relationships with clients such as Campbell's and AbbVie, including client escalations and change management.
• Review profit and loss statements (P&L) to provide strategic recommendations, change operational tactics, or identify discrepancies that would be a detriment to business goals.
• Audit organizational technical stacks to determine redundancies and gaps, helping teams select and implement tools like ClickUp, Notion, Jira, Salesforce, Airtable, Hubspot, MailChimp, and learning management systems (LMS).
• Develop and implement standard operating procedures (SOPs) for content creation teams that ensure on-time delivery for internal creative projects and external client-facing projects.
• Establish internal communications channels and meeting cadences, including weekly standups and quarterly townhalls, to improve transparency and execution speed.
• Spearhead comprehensive strategic analyses of all business operations across Sales, Marketing, Business Administration, and Operations functions, to identify inefficiencies and avoidable costs. Provide strategic recommendations to increase productivity and cost savings.
• Reprioritize company roadmaps based on budget constraints and market data, only committing to projects that offer the highest ROI in either revenue or partnership opportunities.
• Oversee functional relationships with clients such as Campbell's and AbbVie, including client escalations and change management.
• Review profit and loss statements (P&L) to provide strategic recommendations, change operational tactics, or identify discrepancies that would be a detriment to business goals.
• Audit organizational technical stacks to determine redundancies and gaps, helping teams select and implement tools like ClickUp, Notion, Jira, Salesforce, Airtable, Hubspot, MailChimp, and learning management systems (LMS).
• Develop and implement standard operating procedures (SOPs) for content creation teams that ensure on-time delivery for internal creative projects and external client-facing projects.
• Establish internal communications channels and meeting cadences, including weekly standups and quarterly townhalls, to improve transparency and execution speed.
Decryptic Services
Operations
Project Management Lead
3/2021 - 9/2022
• Partnered with executive leadership to prioritize business goals, define OKRs/KPIs, and monitor cross-functional progress.
• Analyzed client business operations and provided data-driven recommendations that led to upwards of $50,000 savings in operational budget through vendor, software, and staffing management.
• Managed portfolio of 5 clients with project budgets of up to $100,000 in the technology, consulting, and nonprofit industries.
• Created and templatized SOP documentation for onboarding, communications, and project execution to streamline internal operations and client delivery.
• Ensured strategic alignment between sales conversations and project scope, grounding all deals in executable delivery plans.
• Led discovery sessions with clients to establish project scope, including budgetary, risk, and stakeholder management.
• Collaborated with technical Salesforce Administrators, sales teams, and client leadership to translate client needs into technical requests, including project and product Epics and Stories.
• Leveraged technical programs, including Salesforce and Zoho, to ensure internal business operations and client projects remained on time and within budget with 98% accuracy.
• Analyzed client business operations and provided data-driven recommendations that led to upwards of $50,000 savings in operational budget through vendor, software, and staffing management.
• Managed portfolio of 5 clients with project budgets of up to $100,000 in the technology, consulting, and nonprofit industries.
• Created and templatized SOP documentation for onboarding, communications, and project execution to streamline internal operations and client delivery.
• Ensured strategic alignment between sales conversations and project scope, grounding all deals in executable delivery plans.
• Led discovery sessions with clients to establish project scope, including budgetary, risk, and stakeholder management.
• Collaborated with technical Salesforce Administrators, sales teams, and client leadership to translate client needs into technical requests, including project and product Epics and Stories.
• Leveraged technical programs, including Salesforce and Zoho, to ensure internal business operations and client projects remained on time and within budget with 98% accuracy.
Fantensify
Operations
Business Development Manager
3/2020 - 3/2021
high-end automated retail kiosks.
• Developed and pitched automated retail kiosk strategy to brands that enabled broader customer access to merchandise premium locations, including airports and stadiums.
• Managed client relations for brands including the Tampa Bay Buccaneers, Joseph Cellars, and Build-A-Bear to lead both adding merchandise to automated retail kiosks and placing automated retail kiosks in high value locations.
• Collaborated with investors to bring strategic vision to life and provide a successful proof of concept.
• Created and led project plans from initial discovery to ongoing review of kiosk placement and merchandise sales, including reviewing individual SKU sales and providing strategic recommendations to maximize market capture.
• Developed and pitched automated retail kiosk strategy to brands that enabled broader customer access to merchandise premium locations, including airports and stadiums.
• Managed client relations for brands including the Tampa Bay Buccaneers, Joseph Cellars, and Build-A-Bear to lead both adding merchandise to automated retail kiosks and placing automated retail kiosks in high value locations.
• Collaborated with investors to bring strategic vision to life and provide a successful proof of concept.
• Created and led project plans from initial discovery to ongoing review of kiosk placement and merchandise sales, including reviewing individual SKU sales and providing strategic recommendations to maximize market capture.
Audigy
Operations
Project Manager
10/2019 - 3/2020
• Collaborated with 6 Strategic Business Unit functions (including Operations, Marketing, Finance, and Professional Development) to provide subject matter expertise and project management for clients ranging from solopreneurs to enterprise clients.
• Led quarterly business reviews for both internal staff and clients, ensuring key performance indicators (KPIs) were met and functional objectives were aligning with overall business objectives.
• Established onboarding plans and long-term project plans in collaboration with Sales and Operations teams.
• Led quarterly business reviews for both internal staff and clients, ensuring key performance indicators (KPIs) were met and functional objectives were aligning with overall business objectives.
• Established onboarding plans and long-term project plans in collaboration with Sales and Operations teams.
American Red Cross
Operations
Program Manager
9/2015 - 4/2019
• Led Planning function for the Utah/Nevada Region, providing subject matter expertise for all disaster operations response plans that included staffing, resourcing, and budgeting considerations.
• Spearheaded collaborations with local government agencies, community organizations, and other NGOs to strengthen partnerships and improve coordinated responses to local emergencies.
• Improved volunteer satisfaction by 12% through a higher number of and more diverse engagement opportunities for 200 volunteers across 13 counties.
• Prioritized regional initiatives based on staffing, budget, and community needs, ensuring the most impactful projects were completed expeditiously.
• Authored, standardized, and maintained comprehensive disaster response documentation, ensuring compliance with Red Cross standards and alignment with local, state, and federal guidelines.
• Developed and managed $10k budget for local preparedness and response activities, including transportation, real estate, and single-use resource needs.
• Performed quarterly review of key performance indicators to analyze program success and make strategic pivots to maximize serving the community.
• Spearheaded collaborations with local government agencies, community organizations, and other NGOs to strengthen partnerships and improve coordinated responses to local emergencies.
• Improved volunteer satisfaction by 12% through a higher number of and more diverse engagement opportunities for 200 volunteers across 13 counties.
• Prioritized regional initiatives based on staffing, budget, and community needs, ensuring the most impactful projects were completed expeditiously.
• Authored, standardized, and maintained comprehensive disaster response documentation, ensuring compliance with Red Cross standards and alignment with local, state, and federal guidelines.
• Developed and managed $10k budget for local preparedness and response activities, including transportation, real estate, and single-use resource needs.
• Performed quarterly review of key performance indicators to analyze program success and make strategic pivots to maximize serving the community.