Functional Skills

Business Analysis
Business Operations
Business Development
Customer Service
Customer Relationship Management
Customer Experience
Training and Coaching
Supply Chain Management
Inventory Management
Regulatory Compliance
Vendor Management
Sales Strategy
Marketing Strategy
Cost Reduction

Software Skills

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
SAP CRM
SAP

Sector Experience

Consumer Goods
Retail
Transportation & Logistics

Languages

English
Hindi
Urdu

Countries Worked In

IN

Experience

Guest Faculty Other
Lecturer
4/2025 - Present
Deliver MBA courses on E-Commerce and Human Resource Management, covering digital marketplaces, business models, customer acquisition strategies, and logistics with case studies from Indian and global players. Additionally, highlighting key HRM topics and incorporating casestudies to enhance practical understanding. Deliver Undergraduate courses on Advertising & Brand Management, focusing on brand positioning, media strategy, and integrated marketing communications. Develop content, session plans, presentations, and assessments that align with industry-relevant competencies and academic standards. Mentor students through project work, helping bridgetheoretical knowledgewith real-world business scenarios.

Gucci Other
Retail Trainer
9/2024 - 1/2025
Deliver trainingprograms tailored to Gucci's retail staff including managers for two (2) locations, NewDelhi and Kolkata. Covering topics such as product knowledge, sales techniques, customer service, and brand culture. Conduct onboardingtrainingfor new hires and refresher courses for existingstaff. Developedtrainingmaterials, including manuals, presentations, and interactive activities, toenhancelearningandretention. Teach effectivesalesstrategies and customer engagement techniques to helpstaff enhancethe customer experience and maximizesales. Offer one-on-oneIn-storecoachingand mentoringtosales associates to improvetheir individual performance. Monitor theeffectiveness of traininginitiatives through assessments, feedback, and observing staff performance. Work closely with the retail management team toidentifytrainingneeds anddevelopcustomizedprograms. Manage traininglogistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation). Promoteandfollowupon digital training platforms and relevant initiatives. Monitor the usageof trainingandinformationmaterial, and sharetimely progess and feedbackwith theteams.

LOUIS VUITTON Operations
Sr. Executive Supply Chain & Logistics
4/2019 - 7/2019
Managed Export and Import flowfor India, ensuring efficient and effective logistics operations in alignment with organizational objectives. Monitored and resolved internal and external logistic issues, achieving cost-effective and expeditious solutions, driving operational excellence. Entirely managed Industrial flowfromIndia for Louis Vuitton Industrial, Global, optimizing non-merchandise flow and ensuring compliancewith regulatory requirements. Effectively reduced lead time for regional exports in the local distribution network through strategic process improvements and execution excellence. Coordinated extensively with regional supply chain teams for timely delivery of product launches, enhancing partner usage and engagement. Handledcompliance, including E-invoicing for retail and industrial flows, repairs, PR shipments, ensuring adherence to financial and regulatory standards. Managed CITESapplications for the export ensuring compliancewith international regulations and the legal compliances. OrganizedRepairs and managedReverse Logistics flowfor stores, ensuring diligent tracking, reconciliation of re-export shipments, and maintaining execution excellence. Developed positive workingrelationships with vendors and carriers, fostering collaboration and optimizing the partner ecosystem. Worked closely with warehouses, freight forwarders, and related agents to streamline movements, driving cost reduction and compliance. Managed BIS hallmarking movements and portal management f

Burberry Group Customer Service
Fashion Consultant
7/2017 - 1/2019
Stock room and on the floor inventorymaintenance of accessories department Implementing keystrategies for inventorystorage to reducefetchtime by half Developing stylingconcepts that resonate with Burberry's evolution To meet and to strive to exceed individual andstoresalesgoals, while executing key strategies of client cultivation by embracing the Burberry experience and following the guidelines, and standards to reflect the brand's transition
● July 2017 -January 2019

Hermès Customer Service
Fashion Consultant
11/2016 - 6/2017
Reporting weekly Sales Reports for data analysis of target versus achievement status for the month in progress; KPI analysis along with department wise sales insight. Reporting daily StoreControl Reports along with in-storestockmanagement operations; transfers, inventoryintegration, special inputs and outputs, stock inwards and outwards. inventory planning, reviewing reservations, returns and organizing special requests between boutiques and logistics partner. Extensivelytrained in various aspects of watch aftercare in a four-day Watch Ambassador's Seminar, held in Singapore representing Hermès, India Act as the singlepoint of contact (as the WatchAmbassador) to facilitate the in-store inventory planning; orders, sales, after care for watches and straps. Product replenishment, periodicinventoryaudit, re-orders as well as visual merchandising for three departments of responsibility - Watches, Jewelry and Belts. Conduct timelyproduct training on the new launches of the season, novelties, and slow-moving categories Increased sales in belts and tableware category by application of selling techniques to deliver a unique customer experience in accordance with the Hermès culture.
● November 2016- June 2017