Functional Skills
Communications
Performance Management
Project Management
Business Operations
Customer Service
Outbound Marketing
Quality Control
Sales and Operations Planning (S&OP)
Marketing Strategy
Leadership Development
Operations Management
E-commerce Implementation
Brand Strategy
Operational Efficiency
Software Skills
Asana
Shopify
Microsoft Office
PowerBI
Outlook
Certifications
CPTCertified Personal Trainer
Sector Experience
Business Services
Consumer Goods
Retail
Social & Public Sector
Experience
Michael Hill Jewelers
Sales
ASSISTANT SALES MANAGER
4/2023 - Present
• Deliver results in a driven and highly measured environment with a detailed understanding of KPIs to ensure profitability
• Effectively coach, performance manage, and improve the skills and selling capabilities of other team members and create a supportive, motivated culture within the store on a daily basis
• Confidence to oversee store operations and sales management alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple long term client relationships in a fast-paced environment
• Consistently trained on product knowledge, specific product details, and maintenance and care services in order to drive results and to stay up to date on market trends
• Strong understanding of visual merchandising to adhere to company standards
• Effectively coach, performance manage, and improve the skills and selling capabilities of other team members and create a supportive, motivated culture within the store on a daily basis
• Confidence to oversee store operations and sales management alongside and in the absence of the Store Manager
• A customer centric focus with the ability to maintain multiple long term client relationships in a fast-paced environment
• Consistently trained on product knowledge, specific product details, and maintenance and care services in order to drive results and to stay up to date on market trends
• Strong understanding of visual merchandising to adhere to company standards
Amedeo Exclusive Menswear/Celino Womenswear
Operations
E-COMMERCE OPERATIONS MANAGER
1/2022 - 4/2023
AMEDEO EXCLUSIVE MENSWEAR REMOTE CELINO WOMENSWEAR
● • Developed and coordinated cross functional teams through SEO management for the execution of creative marketing ideas, content creation, Advertising channels, and websites to establish the brand in the retail ecommerce market
• Led and supported website team to ensure proper listing of inventory on e-commerce sites as well as perfected product descriptions, images, variants etc.
• Copywrite editing for all websites including various flash sites
• Utilized various SaaS products to track project deadlines, project updates from teams, set up team meetings and collaborations, and other project management activities
• Maintained strong knowledge of fashion and retail market trends to ensure a competitive advantage over competing brands
• Set up outbound marketing team to increase traffic to the websites and increase sales
● • Developed and coordinated cross functional teams through SEO management for the execution of creative marketing ideas, content creation, Advertising channels, and websites to establish the brand in the retail ecommerce market
• Led and supported website team to ensure proper listing of inventory on e-commerce sites as well as perfected product descriptions, images, variants etc.
• Copywrite editing for all websites including various flash sites
• Utilized various SaaS products to track project deadlines, project updates from teams, set up team meetings and collaborations, and other project management activities
• Maintained strong knowledge of fashion and retail market trends to ensure a competitive advantage over competing brands
• Set up outbound marketing team to increase traffic to the websites and increase sales
Gap Inc./Old Navy
Operations
BUSINESS OPERATIONS MANAGER
2/2019 - 10/2021
• Responsible for driving profitable sales growth through all aspects of the store by setting KPI's, customer and product operations, P&L management, merchandising and talent development
• Collaborating with the GM in hiring and developing Leads and Experts and Brand Associates through coaching and creating development growth plans to cultivate a high performing team
• Support strategies and processes to drive store sales and deliver results through a customer centric mindset as well as consistent coaching and motivation of team
• Ensuring consistent execution of standard operating procedures, compliance of brand standards
• Representing the brand and strong understanding of the competition and retail landscape
• Promoting community involvement through volunteering initiatives with the team
• Collaborating with the GM in hiring and developing Leads and Experts and Brand Associates through coaching and creating development growth plans to cultivate a high performing team
• Support strategies and processes to drive store sales and deliver results through a customer centric mindset as well as consistent coaching and motivation of team
• Ensuring consistent execution of standard operating procedures, compliance of brand standards
• Representing the brand and strong understanding of the competition and retail landscape
• Promoting community involvement through volunteering initiatives with the team
Freelance Marketing
Marketing
OFFICE/MARKETING MANAGER
5/2017 - 12/2018
• Intimate understanding of traditional and emerging marketing channels
• Co-ordinating marketing campaigns with sales activities including Ad planning
• Sales analysis and reporting for opportunities to increase company growth
• Develop and execute marketing presentations and events for prospective clients
• Plan, enroll and participate in annual events/trade shows etc.
• Managing and scheduling meetings and appointments within the office for Managers and sales team
• General administrative duties – printing, scanning, faxing, emailing etc.
• Co-ordinating marketing campaigns with sales activities including Ad planning
• Sales analysis and reporting for opportunities to increase company growth
• Develop and execute marketing presentations and events for prospective clients
• Plan, enroll and participate in annual events/trade shows etc.
• Managing and scheduling meetings and appointments within the office for Managers and sales team
• General administrative duties – printing, scanning, faxing, emailing etc.
AMEDEO EXCLUSIVE MENSWEAR CELINO WOMENSWEAR
Sales
GENERAL MANAGER
12/2011 - 1/2017
• Formed and communicated creative ideas with owner and visual merchandising for store image and to create the brand.
• Full responsibility in hiring Sales Associates through coaching and creating development growth plans to create a highly customer service focused team
• Developed exceptional multi-tasking and project management skills in store.
• Formed strong clientele relationships through customer service and expert style advice.
• Developed exceptional leadership skills through event coordination and retail management.
• Full responsibility in hiring Sales Associates through coaching and creating development growth plans to create a highly customer service focused team
• Developed exceptional multi-tasking and project management skills in store.
• Formed strong clientele relationships through customer service and expert style advice.
• Developed exceptional leadership skills through event coordination and retail management.
Burberry Group
Sales
MANAGER, CLIENT SERVICES
8/2014 - 8/2015
• Supervised and motivated sales associates to consistently deliver high-value experiences on the selling floor to every client; acted as a "quality control" supervisor.
• Partnered with associates to improve sales and closing skills in order to achieve goals and KPIs
● Surrey, BC
(780)
● • Coached and provided feedback to the team to ensure all customers serviced in the store were given the full Burberry Experience in line with brand strategies.
• Partnered with associates to improve sales and closing skills in order to achieve goals and KPIs
● Surrey, BC
(780)
● • Coached and provided feedback to the team to ensure all customers serviced in the store were given the full Burberry Experience in line with brand strategies.
BCBG MAXAZRIA
Operations
ASSISTANT MANAGER, CUSTOMER OPERATIONS
6/2013 - 8/2014
• Assisted and communicated with Store Manager on all administrative duties.
• Responsible in hiring, training and developing a highly effective sales team.
• Increased sales volume and reinforced client-service standards to excellence.
• Created a dynamic work experience while focusing on strategic, operational, and leadership excellence.
• Responsible in hiring, training and developing a highly effective sales team.
• Increased sales volume and reinforced client-service standards to excellence.
• Created a dynamic work experience while focusing on strategic, operational, and leadership excellence.