Functional Skills
Go-to-market Strategy
Benchmarking
Digital Transformation
Revenue Growth
Business Development
Change Management / Org Design
Financial Management
Growth Strategy
Marketing Strategy
Operational Efficiency
Performance Management
Project Management
Sales Strategy
Strategic Planning
Software Skills
Tableau
Microsoft Excel
PowerBI
Certifications
CSMCertified Scrum Master
Sector Experience
Business Services
Consumer Goods
Financial Services
Retail
Technology
Experience
Fielmann AG
Operations
Chief Stores Officer
1/2024 - 7/2025
3rd largest optical retailer in the world, with store footprints in Europe and the US
Chief Stores Officer (USA)
• Accountable for all retail sales and store profitability, leading 1,500 optical professionals in 230+ stores across 19 states
• Led the successful due diligence, acquisition and integration of two different retail banners in 2024, which included the creation and execution of a value creation plan to capture $20+ mil in run rate savings
• Delivered high single digit comps for Fielmann USA through the introduction of new products and services, improved operations reporting and processes, and an investment in field training and leadership talent
• Developed new digital tools to improve sales and operations, including the introduction of a new online booking system that improved customer bookings and reduced cancellations by 10+%
• Shaped the 5 year growth and acquisition strategy for Fielmann USA that was approved by the board
Chief Stores Officer (USA)
• Accountable for all retail sales and store profitability, leading 1,500 optical professionals in 230+ stores across 19 states
• Led the successful due diligence, acquisition and integration of two different retail banners in 2024, which included the creation and execution of a value creation plan to capture $20+ mil in run rate savings
• Delivered high single digit comps for Fielmann USA through the introduction of new products and services, improved operations reporting and processes, and an investment in field training and leadership talent
• Developed new digital tools to improve sales and operations, including the introduction of a new online booking system that improved customer bookings and reduced cancellations by 10+%
• Shaped the 5 year growth and acquisition strategy for Fielmann USA that was approved by the board
Aventiv Technologies (A
Product Management / Strategy
Chief Growth Officer
1/2021 - 1/2024
$800 mil government and consumer technology company that empowers rehabilitative justice by providing tablet technologies to connect incarcerated individuals with friends and families
Chief Growth Officer
• Responsible for accelerating the company's move towards a technology and consumer-focused company
• Revamped go-to-market strategy, which included restructuring the sales and account management teams, and renegotiating commercial terms over 12 months with top government customers – on track to deliver $40+ mil in incremental revenue growth
• Pivoted the product roadmap to focus on higher margin communications and tablet platform products over lower margin media products, resulting in a 10% improvement in product margin
• Launched several new communications products to drive high-margin revenue, such as a new texting product that drove 20% incremental revenue in active sites
• Worked directly with the CEO and Platinum Equity to identify and build new lines of business and partn
Chief Growth Officer
• Responsible for accelerating the company's move towards a technology and consumer-focused company
• Revamped go-to-market strategy, which included restructuring the sales and account management teams, and renegotiating commercial terms over 12 months with top government customers – on track to deliver $40+ mil in incremental revenue growth
• Pivoted the product roadmap to focus on higher margin communications and tablet platform products over lower margin media products, resulting in a 10% improvement in product margin
• Launched several new communications products to drive high-margin revenue, such as a new texting product that drove 20% incremental revenue in active sites
• Worked directly with the CEO and Platinum Equity to identify and build new lines of business and partn
The North West Company
Operations
President, Canadian Retail
1/2018 - 1/2021
$2 Bil community retailer that services rural and developing communities in Northern Canada, rural Alaska, the South Pacific and the Caribbean
President, Canadian Retail
• Responsible for end-to-end P/L of a $900 mil Canadian business unit, with 200+ stores and 3,500 employees
• Initiated a pricing investment strategy to grow market share, with initial pilot tests showing payback within 12 months, and upside of 3-5% incremental revenue growth. Concurrently, restructured head office team to free up $10M+ in savings to reinvest in price and improve EBITDA
• Identified and grew new lines of business (business to business sales, new healthcare/optical business) at 40% CAGR over 3 years
• Created a nimble, collaborative team and culture that was able to pivot and deliver record-breaking results during COVID-19, with 30+% comp sales, 50+% increases in profit and less than 1% of employees testing positive despite multiple COVID-19 outbreaks in Northern communities
• Drove improved store
President, Canadian Retail
• Responsible for end-to-end P/L of a $900 mil Canadian business unit, with 200+ stores and 3,500 employees
• Initiated a pricing investment strategy to grow market share, with initial pilot tests showing payback within 12 months, and upside of 3-5% incremental revenue growth. Concurrently, restructured head office team to free up $10M+ in savings to reinvest in price and improve EBITDA
• Identified and grew new lines of business (business to business sales, new healthcare/optical business) at 40% CAGR over 3 years
• Created a nimble, collaborative team and culture that was able to pivot and deliver record-breaking results during COVID-19, with 30+% comp sales, 50+% increases in profit and less than 1% of employees testing positive despite multiple COVID-19 outbreaks in Northern communities
• Drove improved store
Mckinsey & Co.
Management Consulting
Associate Partner
1/2014 - 1/2018
• Developed an expertise in delivering digitally-enabled, consumer-centric transformations across various industries
• Designed and deployed a digitally-enabled transformation for the customer care function (~5,000+ employees across 20 operating sites across the globe) at a top North American payments company, delivering ~35% reduction in cost to serve while improving customer experience scores by ~15%
• Led 1 st wave of digital transformation for a top North American retail bank, which included standing up the first few digital labs to transform customer onboarding and servicing journeys
• Designed and deployed a digitally-enabled transformation for the customer care function (~5,000+ employees across 20 operating sites across the globe) at a top North American payments company, delivering ~35% reduction in cost to serve while improving customer experience scores by ~15%
• Led 1 st wave of digital transformation for a top North American retail bank, which included standing up the first few digital labs to transform customer onboarding and servicing journeys
McDonald's
Operations
VP, Restaurant Solutions
1/2010 - 1/2012
• Moved to China with responsibility for transforming the restaurant solutions group in order to support an aggressive growth strategy to double the number of restaurants in 5 years
• Responsible for all mid and back support functions, including operations development, supply chain, menu and IT strategy for 1,300 restaurants, with a team of 3 VPs and 150+ head office employees. Full accountability for $450M+ of supply chain spend and $250M+ of revenue from the McDelivery, drive-thru and McCafe lines of business
• Launched online ordering for McDelivery, which drove 20+% revenue growth
• Drove 10% growth in breakfast and lunch revenues by designing a menu strategy to grow market share
● complemented with a revamp of operations to grow capacity during breakfast and lunch dayparts
• Revamped chicken supply chain model in China after benchmarking against other competitors' and countries' best practice, which kept cost increases 10% lower than market in an inflationary environment
• Responsible for all mid and back support functions, including operations development, supply chain, menu and IT strategy for 1,300 restaurants, with a team of 3 VPs and 150+ head office employees. Full accountability for $450M+ of supply chain spend and $250M+ of revenue from the McDelivery, drive-thru and McCafe lines of business
• Launched online ordering for McDelivery, which drove 20+% revenue growth
• Drove 10% growth in breakfast and lunch revenues by designing a menu strategy to grow market share
● complemented with a revamp of operations to grow capacity during breakfast and lunch dayparts
• Revamped chicken supply chain model in China after benchmarking against other competitors' and countries' best practice, which kept cost increases 10% lower than market in an inflationary environment
McDonald's
Operations
Managing Director
1/2006 - 1/2010
• First external senior hire in McDonald's Asia as a successor for the incumbent Managing Director in Singapore
• Responsible for P/L of the entire Singapore market, with 100+ stores, $250 mil in revenue, and a workforce of 8,000 people
• Grew sales from $250M to $350M, doubled profit and increased the workforce from 6,000 to 8,000 people
• Significantly enhanced the corporate culture and reputation of McDonald's Singapore which led to the company being recognized by Hewitt as one of the Best Employers in Singapore and Asia in 2009
• Launched new initiatives based on identified consumer needs - such as value lunch, extended breakfast hours, and online ordering for delivery; these initiatives drove sales in the relevant dayparts by 20%
• Overhauled real estate planning methodology and tools by benchmarking against best practices from other McDonald's markets, which resulted in new store growth of 10%
• Led the operations team to focus on operations standards at under-performing re
• Responsible for P/L of the entire Singapore market, with 100+ stores, $250 mil in revenue, and a workforce of 8,000 people
• Grew sales from $250M to $350M, doubled profit and increased the workforce from 6,000 to 8,000 people
• Significantly enhanced the corporate culture and reputation of McDonald's Singapore which led to the company being recognized by Hewitt as one of the Best Employers in Singapore and Asia in 2009
• Launched new initiatives based on identified consumer needs - such as value lunch, extended breakfast hours, and online ordering for delivery; these initiatives drove sales in the relevant dayparts by 20%
• Overhauled real estate planning methodology and tools by benchmarking against best practices from other McDonald's markets, which resulted in new store growth of 10%
• Led the operations team to focus on operations standards at under-performing re